Fastmarkets

About the Company

Who we are
Fastmarkets is the most trusted cross-commodity price reporting agency (PRA) in the agriculture, forest products, metals and mining and energy transition markets. Our price data, forecasts and market analyses give our customers a strategic advantage in complex, volatile, often opaque markets. Our events provide immersive experiences to network, trade and discuss the critical issues of the day.

Fastmarkets combines the commodity intelligence of these familiar names:

Metal Bulletin • American Metal Market • Scrap Price Bulletin • Industrial Minerals • RISI • FOEX • The Jacobsen • Agricensus • Random Lengths • FastMarkets and more.

What we do
The commodity markets we serve are the beating heart of today’s economy and critical to the transition to a low-carbon economy. That reality guides our purpose: to create transparent commodity markets to help our customers build a more sustainable world. The creation of healthy commodity markets – markets that maintain supply-demand balances and create clear mechanisms for participants and investors – are essential to fuel today’s financial performance and make the key investments to build a more sustainable world.

How we do it
Fastmarkets is an extraordinary place to work. We marry a culture energized by a diversity of intellect, experiences, and perspective with a passion to make our customers successful.

We combine the authority of our expertise with a pragmatic view of how markets work to help our customers see clearly even in volatile and opaque markets.

We respect and trust each other as shown by our Working 3.0 model that allows each of us to bring our best selves to work each day and combine to make a difference for each other and for the world.

Listed Jobs

Company Name

Fastmarkets

Job Title

Strategic Industry Expert (Exchange data)

Job Description

**Job Title:** Strategic Industry Expert (Exchange Data) **Role Summary:** Customer-focused role to develop tailored exchange data solutions, collaborate with sales and product teams to meet client needs, and support pre- and post-sales activities for commodity exchange data offerings. **Expectations:** - 5–10+ years of experience in LME exchange data, including trading, operations, or data sales. - Commercial acumen to assess exchange data relevance in customer workflows. - Strong collaboration and cross-departmental project management skills. **Key Responsibilities:** **Pre-sales:** - Identify high-potential customers within account base for exchange data offerings. - Co-lead customer engagement with sales teams to design and present tailored solutions. - Deliver technical presentations and product demonstrations. - Translate complex integration requirements into actionable solution proposals. **Post-sales:** - Lead onboarding/implementation for new clients, ensuring compliance and data delivery. - Provide technical integration support and ongoing optimization. - Collaborate with Product, Engineering, and Legal teams to align solutions with regulatory standards. - Develop scalable sales enablement materials for exchange data products. **Required Skills:** - Deep understanding of exchange data workflows and use cases. - Proven expertise in LME or similar exchange data licensing and delivery mechanisms. - Excellent communication and presentation skills for stakeholders. - Strong project management and multitasking abilities. - Sales process experience in market/data intelligence products (additional advantage). **Education & Certifications:** Not specified.

London, United kingdom

On site

11-11-2025

Company Name

Fastmarkets

Job Title

Global Customer Success Manager

Job Description

**Job Title:** Global Customer Success Manager **Role Summary** Lead relationship management for strategic global accounts, driving customer success through tailored solutions, business growth, and retention in a price-reporting agency environment. **Expectations** 3+ years of prior experience in a Price Reporting Agency (PRA) or equivalent role, with a proven track record in managing large-scale client accounts and building high-level stakeholder relationships. **Key Responsibilities** - Build long-term relationships with strategic accounts, acting as a trusted advisor to align solutions with business objectives. - Collaborate with Account Managers to deliver quarterly account reviews, identify sales opportunities, and execute cross-selling/upselling strategies. - Conduct in-person account visits to establish stakeholder goals, understand usage of pricing data, and develop client adoption plans. - Analyze account risk, mitigate churn, and proactively address customer feedback to improve product offerings. - Coordinate onboarding, training, and technical support to ensure client engagement and solution adoption. **Required Skills** - Strategic account planning and commercial acumen. - Advanced client relationship management and stakeholder negotiation. - Data analysis to identify business insights and solution gaps. - Strong presentation and objection-handling capabilities. - Cross-functional collaboration with account and product teams. **Required Education & Certifications** Bachelor’s degree in business, finance, or related field. Experience with PRAs preferred. Certifications in customer success or sales management advantageous.

London, United kingdom

Hybrid

Junior

16-12-2025