COS

About the Company

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection pays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected.

Listed Jobs

Company Name

COS

Job Title

Email and CRM Coordinator

Job Description

**Job Title** Email and CRM Coordinator **Role Summary** Coordinate and execute email and SMS campaign initiatives across European markets to drive customer engagement, retention, and revenue growth. Work closely with CRM managers, specialists, and performance marketing teams to deliver timely, measurable digital marketing activations that align with regional business KPIs. **Expectations** - Deliver new strategic CRM campaigns and initiatives that increase customer frequency and loyalty. - Maintain high-quality standards for all email/SMS delivery, testing, and reporting. - Collaborate cross‑functionally to ensure consistent messaging across all channels. **Key Responsibilities** - Roll out and complete CRM growth projects with global stakeholders. - Create, coordinate, and deploy email and SMS campaigns for European markets. - Test newsletters for template responsiveness across devices and email providers. - Optimize and refresh triggered campaigns to remain seasonally relevant. - Generate performance reports on engagement and conversion by customer segment. - Partner with performance marketing to align campaign messaging and maximize KPIs (traffic, conversion, revenue). - Support the CRM specialist’s personalization strategy through testing and learning. - Monitor competitive landscape and emerging CRM/tech trends to inform innovation. **Required Skills** - Prior experience in a fast‑moving CRM team, managing email and SMS campaigns (fashion industry preferred). - Proficiency with ESPs (Emarsys experience is a plus). - Strong analytical abilities to attribute campaign performance to regional KPIs. - Customer‑first mindset with a focus on personalized experiences and segmentation. - Excellent visual presentation, organizational, and communication skills. - Self‑managed time prioritization and independent decision‑making. **Required Education & Certifications** - Bachelor’s degree in Marketing, Communications, Business, or a related field (preferred but not mandatory). - No specific certifications required.

London, United kingdom

On site

23-12-2025

Company Name

COS

Job Title

Digital Experience Business Expert

Job Description

Digital Experience Business Expert **Role Summary:** Drive digital platform improvements to deliver business value, collaborating across teams to optimize customer experience and support strategic initiatives. **Expactations:** Serve as a central contact for digital tool performance, prioritizing backlog, facilitating process changes, and ensuring technical solutions align with business objectives. **Key Responsibilities:** - Identify and implement digital customer experience improvements. - Develop requirements, user stories, and process modifications for new features. - Lead UAT testing with product and business teams to validate deliverables. - Advocate for technical solutions to enhance operational outcomes. - Optimize CMS tools to ensure intuitive, documented, and scalable functionality. - Analyze KPIs, track performance, and report insights to stakeholders. - Resolve incidents across digital platforms and prevent recurrence. - Collaborate with vendors to maximize value from tools and services. - Shape checkout/post-purchase processes and communicate prioritization rationale. **Required Skills:** - Business Expert experience in digital retail (or equivalent). - Proficiency in e-commerce platforms (CMS), SEO, Jira, Excel, and web analytics (Google Analytics/Looker Studio). - Stakeholder management, strategic thinking, and problem-solving. - Strong organizational and cross-functional collaboration skills. - Customer-centric, process-driven mindset with results-oriented approach. **Required Education & Certifications:** Not specified. Prior experience and alignment with organizational values emphasized.

London, United kingdom

On site

06-01-2026

Company Name

COS

Job Title

Learning & Development Lead

Job Description

**Job Title:** Learning & Development Lead **Role Summary** Lead strategy and delivery of global learning programs aligned to organizational goals. Foster a culture of continuous learning through innovative, inclusive, and measurable initiatives across onboarding, upskilling, and leadership development. **Expectations** Design a long-term learning strategy aligned with business objectives. Develop tailored learning experiences (digital, in-person, blended) for diverse audiences. Ensure learning is integrated into key employee stages (recruitment, onboarding, succession planning). **Key Responsibilities** - Collaborate with HR Business Partners and Talent teams to embed learning into recruitment, performance, and career progression. - Partner with internal teams and external experts to optimize tools and training programs for scalability. - Measure program impact using data and feedback, refining outcomes to align with performance goals. - Stay current on L&D trends and drive innovation in learning methodologies. **Required Skills** - Proven experience designing scalable leadership development programs. - Expertise in learning methodologies and business-aligned strategy. - Strong stakeholder management and project execution across multifunctional teams. - Analytical ability to assess business needs and translate into actionable solutions. - Creativity in delivering engaging, culturally transformative learning experiences. **Required Education & Certifications** Not specified.

London, United kingdom

On site

Senior

22-01-2026

Company Name

COS

Job Title

Head of Business Partnering

Job Description

**Job Title:** Head of HR Business Partnering **Role Summary:** Strategic leader responsible for developing and executing a global HR Business Partner strategy that aligns people initiatives with business objectives. Acts as a senior advisor to executive leadership, overseeing HR partnership across headquarters and regional operations, and drives talent, culture, and employee experience improvements worldwide. **Expectations:** - Align HR strategies with overall business goals across all regions. - Provide expert counsel on organizational design, workforce planning, and talent management to senior leaders. - Ensure consistent, compliant HR practices globally while adapting to local regulations. - Lead and develop a high‑performing team of senior HR Business Partners. **Key Responsibilities:** - Design and implement the global HR Business Partner roadmap, supporting key initiatives such as succession planning, leadership development, and cultural transformation. - Serve as trusted advisor to senior leadership on structure, change management, and talent strategy. - Partner with HR Operations to standardize policies and processes worldwide. - Analyze employee survey data and drive actionable improvement plans. - Oversee annual performance review and compensation cycles in coordination with Total Rewards. - Manage complex employee‑relations issues, ensuring legal compliance. - Lead organizational change projects, including restructurings and culture initiatives. - Mentor and coach the HR Business Partner team to deliver consistent, high‑impact solutions. - Leverage data‑driven insights to enhance employee experience and engagement. **Required Skills:** - Proven experience leading multi‑disciplinary HR teams (Talent Acquisition, L&D, Compensation & Benefits). - Strong background in matrixed, high‑growth global environments; experience in US and APAC markets preferred. - Expertise in organizational design, change management, and transformation implementation. - Deep knowledge of HR best practices: employee relations, performance management, engagement. - Ability to analyze business needs, manage budgets, and apply market insights to decision‑making. - Excellent influencing and stakeholder‑management capabilities at senior levels. - Strong analytical, data‑driven mindset with excellent communication skills. **Required Education & Certifications:** - Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field (required). - Master's degree or advanced qualification (e.g., MBA, MA in HR) preferred. - Relevant professional HR certification (e.g., SHRM‑SC, CIPD, HRCI) preferred.

London, United kingdom

On site

22-01-2026