Arnold Clark

About the Company

64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future.

We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience at the heart of everything we do.

And we do much more than just sell cars. We provide rental vehicles, business fleet services, and high quality training in a host of areas, as well as servicing, MOT tests and accident repairs. We also support local initiatives, to help the communities we work in.

Listed Jobs

Company Name

Arnold Clark

Job Title

2nd Line Applications Support Analyst

Job Description

**Job Title** 2nd Line Applications Support Analyst **Role Summary** Provide second‑line technical support for enterprise applications, diagnosing and resolving complex issues escalated from first‑line support. Drive incident resolution, monitor application health, and collaborate with cross‑functional teams to maintain high availability and user satisfaction. **Expectations** - Respond to incidents within agreed SLAs and provide timely status updates. - Escalate unresolved issues to third‑line teams or vendors. - Participate in root‑cause analysis and continuous improvement initiatives. - Maintain accurate documentation of incidents, workarounds, and solutions. - Support change management, releases, and user training as required. **Key Responsibilities** - Troubleshoot and resolve application faults, configuration errors, and performance bottlenecks. - Conduct detailed log analysis and use diagnostic tools to identify root causes. - Collaborate with Development, QA, and Business teams to reproduce issues and validate fixes. - Manage incident lifecycle: triage, investigation, resolution, and closure. - Perform root‑cause analysis (RCA) and recommend preventive actions. - Maintain knowledge base entries and update support procedures. - Participate in on‑call rotation and 24/7 support services when necessary. - Assist with application version upgrades, patches, and configuration changes. - Provide end‑user guidance and training on new features or changes. **Required Skills** - Strong analytical and problem‑solving skills. - Proficiency with operating systems (Windows, Linux). - Experience with database query languages (SQL) and data extraction. - Familiarity with application monitoring tools (e.g., Splunk, New Relic). - Ability to use ticketing systems (e.g., ServiceNow, JIRA). - Excellent communication skills, both verbal and written. - Ability to work independently and in a multidisciplinary team. **Required Education & Certifications** *(preferred)* - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant certifications: ITIL Foundation, Microsoft Certified: Windows Server, or equivalent. ---

Glasgow, United kingdom

On site

28-12-2025

Company Name

Arnold Clark

Job Title

LVM Technical Trainer

Job Description

**Job title:** LVM Technical Trainer **Role Summary** Deliver and facilitate automotive LVM (Logistics & Vehicle Management) technical training for staff and stakeholders. Design, deliver, and evaluate training programs that increase competency and compliance with industry standards. **Expectations** - Conduct high‑impact training sessions, workshops, and on‑the‑job coaching. - Continuously update curriculum to reflect evolving technology and regulations. - Measure learning outcomes and provide actionable feedback to participants and management. **Key Responsibilities** - Design training materials, including presentations, hand‑outs, and e‑learning modules. - Deliver classroom and virtual training sessions on LVM systems, diagnostic tools, and best practices. - Assess trainee knowledge and skill levels, adjusting instruction accordingly. - Collaborate with subject‑matter experts to ensure content accuracy. - Maintain accurate training records, reports, and compliance documentation. **Required Skills** - Strong technical knowledge of automotive LVM systems. - Proven experience delivering technical or vocational training. - Excellent communication, presentation, and facilitation skills. - Instructional design, assessment, and adult learning principles. - Problem‑solving, adaptability, and commitment to continuous improvement. **Required Education & Certifications** - Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering, or equivalent. - Professional training or instructional design certification preferred (e.g., ATD, CTT, or automotive training qualifications).

Glasgow, United kingdom

On site

07-01-2026