PHMG

About the Company

Our story began in 1998 in a tiny office in Manchester, England; just one ambitious entrepreneur and one music producer. Fast-forward a couple of decades, and now we’re a hundreds-strong team helping over 37,000 clients around the world to sound their best, everywhere their customers are ― whether that's West Virginia, or Western Australia.

We count some big-name brands among their ranks, and lots of smaller ones too. Because we’re obsessed with audio, and believe every business can harness its power to forge deeper connections with their customers.
Our services include on-hold marketing productions, voice artistry and scripting, exclusive music, podcast production, sonic logos – you get the idea. If you can hear it, we can make it.

Listed Jobs

Company Name

PHMG

Job Title

Client Success Manager (North American Market)

Job Description

Job Title: Client Success Manager (North American Market) Role Summary: Deliver strategic client success and account management for B2B audio branding clients across North America. Serve as trusted advisor, ensuring seamless execution of brand sonic identities, high client satisfaction, and revenue growth. Expactations: - Manage multiple concurrent accounts with meticulous organization. - Drive projects from concept through delivery, meeting or exceeding KPIs. - Deeply understand client brands, objectives, and audiences to recommend tailored audio solutions. - Identify upsell opportunities and contribute to revenue expansion. - Maintain professional, proactive communication and documentation. Key Responsibilities: - Lead account planning, strategy development, and client relationship building. - Coordinate cross‑functional collaboration with creative, technical, and delivery teams. - Use data‑driven insights to schedule, track, and report project milestones. - Manage risks, resolve issues, and implement solutions to keep projects on time and on budget. - Develop and maintain comprehensive client documentation and reporting. - Foster continuous improvement by gathering feedback and recommending enhancements. Required Skills: - Proven B2B account management or client success experience (5+ years). - Strong project management, organizational, and time‑management abilities. - Excellent written and verbal communication. - Strategic thinking with attention to detail and creativity. - Ability to identify and act on revenue opportunities. - Proficiency with CRM and project management tools (e.g., Salesforce, Asana, Trello). Required Education & Certifications: - Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent experience. - Preferred project management certification (e.g., PMP, Prince2).

Manchester, United kingdom

On site

30-10-2025

Company Name

PHMG

Job Title

Onboarding Account Manager (UK Market)

Job Description

Job Title: Onboarding Account Manager Role Summary: Dynamic, results-driven professional ensuring seamless execution of audio branding strategies for clients. Acts as a trusted advisor, collaborating with creative teams and technology experts to translate brand visions into sonic identities. Focus on delivering exceptional client experiences and fostering long-term relationships. Expectations: Drive end-to-end client onboarding for audio branding projects. Serve as primary point of contact, managing timelines, client expectations, and project delivery. Proactively identify opportunities to enhance revenue. Maintain high service standards to exceed client goals and company benchmarks. Key Responsibilities: - Build trust-based client relationships through tailored communication and strategic guidance. - Coordinate cross-team collaboration to deliver audio branding solutions aligned with client objectives. - Manage multiple projects simultaneously using data-driven insights to ensure timely, quality outcomes. - Monitor and mitigate project risks to maintain progress despite challenges. - Document client interactions and project milestones for transparency and accountability. Required Skills: - Proven B2B account management experience in a process-driven environment. - Strong interpersonal, verbal, and written communication skills. - High organization and multitasking proficiency to manage complex projects. - Attention to detail and initiative in problem-solving. - Strategic thinking to align project goals with client and company outcomes. Required Education & Certifications: Not specified.

Manchester, United kingdom

On site

10-11-2025

Company Name

PHMG

Job Title

Senior Finance Business Partner

Job Description

**Job Title** Senior Finance Business Partner **Role Summary** Provide strategic financial insight and partnership to senior leaders in a global B2B, subscription‑based business. Own financial planning cycles, forecasting, budgeting, trend analysis, and monthly reporting using Dynamics CRM and Navision data. Deliver actionable recommendations to drive business performance and support Board and senior management. **Expectations** - Partner with senior leaders, enhancing their financial literacy. - Own quarterly forecasts, annual budgets, and five‑year plans. - Analyse financial trends, present insights, and advise on strategy. - Deliver accurate, timely monthly reports and variance analysis. - Supply ad‑hoc finance support to the Finance team and Board. **Key Responsibilities** 1. Drive financial analysis for Sales, Creative, Client Services and other divisions, using KPIs to inform decisions. 2. Lead planning & budgeting: quarterly forecasts, annual budgets, five‑year finance plans; produce Budget & Forecast reports for Board. 3. Identify and communicate financial trends to Board and senior leaders. 4. Prepare and present monthly commercial financial reports, variance analysis, and performance reviews. 5. Conduct ad‑hoc financial analysis and support stakeholders across the organisation. **Required Skills** - Senior Finance Business Partner experience (preferably in a global, subscription‑based B2B environment). - Advanced Excel: complex financial modeling, data analysis. - Strong analytical and statistical analysis capabilities. - Excellent presentation, communication, and stakeholder liaison skills. - Understanding of IT systems and data integration (e.g., Dynamics CRM, Navision) is desirable. **Required Education & Certifications** - Fully qualified accountant: ACA, ACCA, CIMA, or equivalent.

Manchester, United kingdom

On site

Senior

20-11-2025

Company Name

PHMG

Job Title

System Support Specialist - North America

Job Description

Job Title: System Support Specialist – North America Role Summary: Deliver end‑to‑end technical implementation of audio branding services on client telephony systems for the North American market, ensuring seamless integration, ongoing support, and high client satisfaction. Expectations: Provide world‑class service to U.S. clients within agreed SLAs; collaborate closely with Account Managers; manage project timelines, deliverables, and CRM data precision; continuously develop technical knowledge through structured training. Key Responsibilities: - Coordinate implementation activities with external contractors, in‑house engineers, and cross‑functional teams. - Remotely access client telephone systems to modify call flows and upload new audio productions. - Schedule on‑site engineering tasks for field staff or third‑party contractors. - Maintain accurate project status, case details, and documentation in the company CRM. Required Skills: - Excellent verbal and written communication. - Strong organisational abilities and time‑management. - Proven experience collaborating across internal and external departments. - Background in telecoms, technical support, or related environment. - Professional telephone manner and customer‑centric approach. - Understanding of Service Level Agreements and ticket‑management processes. Required Education & Certifications: - Bachelor’s degree in a related technical or business discipline preferred (not mandatory). - Relevant telecom or IT certifications (e.g., CCNA, CompTIA Network+) desirable but not required.

Manchester, United kingdom

On site

27-11-2025