- Company Name
- Flexera
- Job Title
- Cloud Monitoring Engineer (NOC)
- Job Description
-
**Job title**
Cloud Monitoring Engineer (NOC)
**Role Summary**
Conduct proactive, continuous monitoring of cloud infrastructure and production environments to maintain high service availability and performance for B2B customers. Coordinate with DevOps, SRE, and product teams to anticipate issues, manage incidents, and improve alert accuracy.
**Expectations**
- Operate 24/7 monitoring across AWS, GCP, Azure, and internal systems.
- Resolve incidents swiftly and document findings.
- Communicate status, changes, and improvements to stakeholders.
- Grow technical knowledge in cloud services, container orchestration, and FinOps tools.
- Demonstrate strong customer‑orientation and problem‑solving abilities.
**Key Responsibilities**
- Use Kibana, Grafana, and native cloud monitoring tools to watch production and staging environments.
- Monitor services such as AWS ECS/EKS, Kubernetes, Docker, RDS; identify and mitigate performance/availability risks.
- Log incidents, report problem root causes, and track resolution.
- Participate in on‑call rotation aligned with global customer time zones.
- Collaborate with cross‑functional teams to refine alerting rules and reduce false positives.
- Assist in process improvements that shorten incident response times.
- Communicate updates, upgrades, and system changes to customers and internal teams.
**Required Skills**
- 0–3 years of technical support or monitoring experience.
- Proficiency with monitoring platforms (Grafana, Kibana, CloudWatch, GCP Monitoring, Azure Monitor).
- Basic knowledge of cloud services: AWS, GCP, Azure, ECS, EKS, Kubernetes, Docker, RDS.
- SQL competency (completed coursework or practical use).
- Strong analytical, diagnostic, and troubleshooting skills.
- Excellent written and verbal communication.
- Customer‑focused mindset and ability to coordinate with multiple teams.
- Willingness to work non‑standard hours for global coverage.
**Required Education & Certifications**
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related technical field (preferred).
- No mandatory certifications, but familiarity with cloud provider fundamentals (AWS Cloud Practitioner, Azure Fundamentals, GCP Associate Cloud Engineer) is advantageous.