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NICE

NICE

www.nice.com

7 Jobs

12,533 Employees

About the Company

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Listed Jobs

Company background Company brand
Company Name
NICE
Job Title
Technical Support Engineer
Job Description
Job title: Technical Support Engineer Role Summary: Provide expert technical support for a high‑priority customer using a cloud‑based Workforce Management (WFM) solution. Escalate and resolve complex issues, maintain customer satisfaction, and collaborate with internal teams to ensure optimal system performance. Expectations: - Deliver 24/7 support as part of an on‑call rotation. - Fulfill contractual SLAs and documentation requirements. - Engage in knowledge transfer and continuous improvement activities. Key Responsibilities: - Troubleshoot and resolve end‑user and system issues across AWS, Linux, and SQL Server environments. - Identify and address database integrity, performance, replication, log shipping, connectivity, and security problems. - Analyze CPU, memory, I/O, and disk space contention in SQL Server. - Maintain detailed records of all service requests and interactions in the support system. - Coordinate with R&D, support, and the client for end‑to‑end issue resolution. - Provide frequent updates to the customer and maintain high satisfaction levels. - Participate in knowledge transfer and documentation initiatives. Required Skills: - Minimum 2 years of support experience for large, global enterprise software clients. - Strong troubleshooting skills for AWS services. - Proficient in Linux administration. - Deep knowledge of SQL Server troubleshooting (CPU, memory, I/O, deadlocks, deadlocking, blocking, replication, log shipping, connectivity, and security). - Excellent verbal and written communication abilities in English. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or SQL Server certifications) are advantageous.
Southampton, United kingdom
Hybrid
Junior
04-11-2025
Company background Company brand
Company Name
NICE
Job Title
Software Developer
Job Description
**Job title** Software Developer **Role Summary** Design, implement, and test UI, server, and interface components for a SaaS evidence management solution. Work in a multi‑threaded, multi‑server environment, ensuring code quality, scalability, security, and maintainability. **Expectations** - Communicate effectively via email, instant message, phone, and video conferencing. - Demonstrate a relentless focus on product quality. - Exhibit strong problem‑solving skills and keep current with modern development tools and practices. - Contribute to a collaborative, multidisciplinary team. **Key Responsibilities** - Design, develop, and unit‑test UI, server, and API components using C# and ASP.NET. - Ensure code adheres to security, scalability, compatibility, and maintainability principles. - Conduct automated testing (NUnit, Jasmine, Selenium) and fix defects. - Resolve customer support cases related to software issues. - Create maintainable code and document design decisions. - Participate in code reviews, architecture discussions, and sprint planning. **Required Skills** - Proficiency in ASP.NET web application development in C# with Visual Studio/Visual Studio Code. - Experience with source control (Azure DevOps, Git). - Unit and automated testing experience (NUnit, Jasmine, Selenium). - Solid understanding of network security, authentication, and authorization concepts. - Working knowledge of Entity Framework and MS SQL Server. - Familiarity with SOLID principles, RESTful API design, and service‑oriented architecture. - Ability to design multi‑tier, multi‑server solutions. **Preferred (but not required) Expertise** - Cloud (Azure) experience and deployment pipelines. - Container technologies (Docker, Kubernetes). - OWASP security best practices. - OpenID Connect/IdentityServer integration. - Microservices architecture. - Infrastructure as Code (Bicep, ARM, Terraform). **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or equivalent. ---
Southampton, United kingdom
Hybrid
06-11-2025
Company background Company brand
Company Name
NICE
Job Title
Partner Marketing Director - International (EMEA/APAC)
Job Description
**Job Title** Partner Marketing Director – International (EMEA/APAC) **Role Summary** Lead and grow the international partner marketing function across EMEA and APAC, driving partner strategy, co‑marketing initiatives, and pipeline acceleration to support regional sales objectives and global brand goals. **Expectations** - 8+ years in partner/channel marketing, 3+ in a leadership role covering international markets. - Proven ability to deliver measurable outcomes through co‑marketing, joint campaigns, and partner enablement. - Deep understanding of EMEA and APAC business landscapes, cultural nuances, and partner ecosystems. - Strong strategic mindset with execution speed in a dynamic, high‑growth environment. - B2B technology or SaaS experience strongly preferred. **Key Responsibilities** - Develop and execute integrated partner marketing strategies aligned with regional sales goals and global branding. - Build and deepen relationships with key partners, nurturing joint marketing opportunities and long‑term advocacy. - Plan and execute joint campaigns, digital initiatives, and partner‑led or third‑party events, localizing programs to regional needs. - Collaborate with regional sales to support partner‑driven pipeline: create enablement tools, lead‑generation programs, and sales collateral. - Manage and optimize Marketing Development Funds (MDF), ensuring ROI tracking and compliance with internal processes. - Design and oversee loyalty and incentive programs to motivate partner performance. - Drive adoption and continuous improvement of the Partner Relationship Management (PRM) platform for onboarding, enablement, and campaign execution. - Lead, mentor, and develop a small, agile partner marketing team, fostering collaboration and high performance. **Required Skills** - Leadership and team management in a cross‑functional environment. - Expertise in partner marketing strategy, co‑marketing execution, and pipeline development. - Proficiency managing MDF and PRM tools (e.g., Zift, Allbound, Impartner, Mindmatrix). - Strong communication, stakeholder engagement, and influence across all levels. - Analytical mindset for KPI definition, performance measurement, and ROI optimization. - Ability to navigate diverse cultural contexts and adapt marketing approaches to EMEA/APAC regions. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Communications, or related field (Master’s preferred). - Professional certifications in partner marketing, channel management, or digital marketing (e.g., Gartner B2B, Hootsuite, Google Ads) are an advantage.
London, United kingdom
Hybrid
Senior
26-11-2025
Company background Company brand
Company Name
NICE
Job Title
VP, Customer Success & Services
Job Description
**Job title:** VP, Customer Success & Services **Role Summary:** Lead and scale the Customer Success and Services organization across the Americas, driving customer retention, adoption, and renewal growth for a portfolio of high‑value enterprise accounts. **Expectations:** - Deliver high CSAT, NPS, and renewal rates. - Increase cloud and maintenance ACV through adoption and contract renewals. - Reduce Time to Turnup and improve delivery quality. - Build a high‑performance, customer‑centric team. - Serve as executive sponsor to key customer C‑level stakeholders. **Key Responsibilities:** - Define and execute regional vision aligned with global priorities. - Develop scalable processes, frameworks, and KPIs (NPS, CSAT, adoption, retention, revenue growth). - Act as trusted advisor to customers, championing their needs internally. - Partner cross‑functionally with Sales, Product, Platform Operations, and R&D to deliver seamless experiences. - Drive operational excellence, ensuring efficient team execution and continuous improvement. - Oversee renewal practices and align with revenue growth targets. - Travel domestically as required. **Required Skills:** - Strategic leadership and experiential change management. - Expertise in customer success and professional services KPIs. - Executive communication and stakeholder management. - Ability to mentor and build high‑performance teams. - Strong analytical and data‑driven decision making. - Familiarity with SaaS, CCaaS, cloud migrations, enterprise support. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent experience). - Master’s degree in Business, Finance, or related field preferred (not mandatory). - 20+ years in customer success, contact centers, or B2B technology; 10+ years leading large teams. - Executive leadership experience in a SaaS company highly preferred.
United states
Remote
Senior
27-11-2025