- Company Name
- Carta
- Job Title
- Director of Information Technology
- Job Description
-
**Job Title**
Director of Information Technology
**Role Summary**
Lead the design, implementation, and continuous improvement of all enterprise technology services supporting a fast‑growing SaaS organization. Drive a cloud‑first, automation‑first culture to deliver reliable, secure, and high‑performance IT that enables employees to serve customers efficiently.
**Expectations**
- Execute a multi‑year IT roadmap aligned with business goals, balancing risk and scaling rapidly.
- Maintain global network, SaaS, collaboration platforms, and end‑user device environments.
- Deliver a customer‑centric service desk that improves response time, resolution quality, and employee satisfaction.
- Embed Zero‑Trust security, MFA, least‑privilege access, and device compliance across the stack.
- Lead enterprise projects (ERP integrations, office build‑outs, M&A migrations) on schedule and within budget.
- Provide real‑time metrics and dashboards for system health, capacity, and spend.
- Promote best practices, internal training, and a technology‑enabling culture.
**Key Responsibilities**
1. Develop and implement a long‑term IT strategy and roadmap.
2. Oversee global network architecture, SaaS application lifecycle, collaboration tools, and end‑user device management.
3. Build and operate an ITIL‑based service desk with measurable KPI targets.
4. Design, document, and enforce incident, change, and asset management processes.
5. Partner with Information Security to enforce Zero‑Trust, MFA, device compliance, and least‑privilege access.
6. Manage cross‑functional projects such as ERP integrations, M&A technology migrations, and office build‑outs.
7. Create and maintain performance dashboards, capacity plans, and spend models.
8. Champion automation, infrastructure‑as‑code, low‑code APIs, and cloud‑native tooling to eliminate manual tasks.
9. Train, mentor, and grow a distributed IT team; cultivate a culture of continuous improvement.
**Required Skills**
- Global IT infrastructure ownership (networking, identity, collaboration, endpoint).
- ITIL or equivalent framework expertise and operationalizing incident/change/problem management at scale.
- Proven cloud‑first strategy implementation in a high‑growth SaaS environment.
- Experience applying Zero‑Trust principles, MFA, endpoint compliance, and least‑privilege.
- Strong leadership and team‑scaling capabilities; ability to influence across technical and business domains.
- Excellent communication, translating technical concepts into business value for executives and non‑technical stakeholders.
- Growth mindset, continuous learning, experimentation, and iterative improvement.
- Ability to deliver metrics‑driven decision making.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
- ITIL Foundation/Expert, CompTIA Security+, Cisco CCNP/CCNA, AWS/Azure/GCP Cloud Practitioner, or equivalent security/architectural certifications preferred.
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