- Company Name
- Strada
- Job Title
- Senior Delivery Manager Belgium & Luxemburg
- Job Description
-
**Job title**
Senior Delivery Manager – Payroll Service (Belgium & Luxembourg)
**Role Summary**
Lead the delivery of managed payroll services across Belgium and Luxembourg, ensuring contractual service levels, quality, and compliance. Manage up to 12 payroll managers, drive operational excellence, and serve as escalation point for client and operational issues.
**Expactations**
- Achieve and maintain defined SLA targets and quality assurance metrics.
- Provide leadership, coaching, and performance management for the payroll service team.
- Ensure cross‑platform compliance with EU payroll, tax, and regulatory requirements.
- Collaborate with internal stakeholders (HR, Finance, IT, Operations) to support local operations and incident management.
- Deliver accurate leadership reporting and data‑driven insights to executive stakeholders.
**Key Responsibilities**
- Oversee delivery of payroll services, standard payroll processes, and technology implementation for assigned accounts.
- Provide guidance on service level, contractual, data architecture, and compliance matters to direct reports.
- Act as escalation point for unresolved customer issues and internal incidents.
- Conduct quality assurance reviews at project checkpoints, recommending best‑practice improvements.
- Deploy standard payroll service and payroll control center functionalities (euHReka, SAP).
- Generate monthly leadership reports (referencability, project status, CR target, SLA justifications).
- Ensure local operation support (HR, Finance, Facilities, IT) and manage security incident procedures.
- Participate in recruitment, conflict management, and backup planning.
- Provide feedback to cross‑functional project teams (CMS, PCC, Waste Hunt).
**Required Skills**
- Strong analytical and problem‑solving skills.
- Excellent written and verbal communication, fluent in French.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Experience with HRIS systems (Workday, SAP, PeopleSoft preferred).
- Leadership experience managing a payroll or benefits team.
- Knowledge of payroll, HRIS workflows, tax, and benefits administration.
- Ability to work collaboratively and independently within process frameworks.
**Required Education & Certifications**
- Bachelor’s degree in Accounting, Human Resources, Business Administration, or related field.
- 5‑8 years of relevant experience in payroll or health & welfare/benefits administration in consulting, outsourcing, or corporate environments.
- Equivalent education and experience may be considered.