- Company Name
- Johnson & Johnson
- Job Title
- Senior ServiceNow Platform Architect
- Job Description
-
**Job title**
Senior ServiceNow Platform Architect
**Role Summary**
Lead the enterprise ServiceNow platform (Iris) strategy, architecture, and execution with a focus on GenAI/Agentic capabilities. Drive end‑to‑end release management, roadmap planning, and cross‑functional collaboration to deliver scalable, secure, and high‑value ServiceNow solutions at a global enterprise level.
**Expectations**
* Senior leadership in ServiceNow platform architecture and strategy.
* Deep expertise in GenAI (Now Assist/Agentic AI) and AI‑agent integration.
* Proven track record managing large‑scale upgrades and release orchestration.
* Ability to coordinate and influence solution architects, delivery partners, and vendors without direct line authority.
* Strong stakeholder management, risk mitigation, and vendor commercial leadership.
**Key Responsibilities**
1. Define and maintain ServiceNow platform strategy, architecture standards, and governance across IT domains (Incident, Change, CMDB, Knowledge, Discovery, etc.).
2. Own the Now Assist / Agentic AI roadmap: deliver phased skill roll‑outs, adoption metrics, and governance.
3. Partner with ServiceNow and external vendors to evaluate and deploy next‑generation AI capabilities.
4. Plan, execute, and stabilize major ServiceNow upgrades (major releases, patching) with minimal business disruption.
5. Design and manage workload assignments for ServiceNow Solution Architects, ensuring capacity, sequencing, and dependency alignment.
6. Lead vendor engagement: SOW definition, delivery governance, licensing, forecasting, and issue escalation.
7. Advise cross‑functional teams on architectural impacts, data model changes, and customization trade‑offs.
**Required Skills**
* ServiceNow platform architecture and design (core modules and integrations).
* Expertise in GenAI/Agentic AI, AI‑agent concepts, and AI‑driven service desk capabilities.
* Release management, upgrade orchestration, and risk mitigation in large enterprise environments.
* Stakeholder and cross‑functional collaboration, influencing without direct authority.
* Vendor management, contract negotiation, and commercial oversight.
* Strong communication, presentation, and documentation abilities.
* Knowledge of security, quality engineering, and data governance in ServiceNow.
**Required Education & Certifications**
* Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
* ServiceNow Certified System Architect (CSA) – Core.
* ServiceNow Certified Technical Architect (CTA) – Core or AI/Automation.
* Optional: Certified Implementation Specialist (ITSM, ITOM, or Now Assist).
* Relevant AI/ML or data science certification is a plus.
Garden city, United states
Hybrid
Senior
23-02-2026