Allwyn UK

About the Company

Allwyn UK is part of Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy.

Over the next two years we are going to embark on a large-scale transformation journey, unparalleled in the existing market, and a once-in-a-lifetime opportunity for anyone both within and outside the betting and gaming industry.

We can’t talk too much about our plans – you’ll have to speak to us to find out more – but we can promise a fast-paced, exciting environment, innovative projects like none you have worked on before, and the opportunity to transform a core pillar of the UK economy, while contributing to good causes that benefit society.

Powering good. Will you join us?

Listed Jobs

Company Name

Allwyn UK

Job Title

SOC Shift Analyst

Job Description

**Job Title:** SOC Shift Analyst **Role Summary:** Safeguard the National Lottery’s digital estate by continuously monitoring security tools, investigating alerts, and supporting incident response within a 24x7 SOC environment. **Experiences & Expectations:** Deliver independent, objective‑driven work, meet personal and team KPIs, and collaborate with cross‑functional teams to enhance security posture. **Key Responsibilities:** - Monitor dashboards, SIEM, and endpoint solutions for potential threats. - Track, triage, and classify security alerts; determine severity and impact. - Investigate incidents to differentiate legitimate threats from false positives. - Escalate high‑risk incidents to Lead SOC analysts or security engineers. - Analyze logs from networks, servers, endpoints, and applications to detect suspicious activity. - Correlate multi‑source data to construct comprehensive incident narratives. - Document attack types (phishing, ransomware, DDoS, etc.) for evidence and reporting. - Identify and recommend security improvements; coordinate implementation with infrastructure teams. - Contribute to operational metrics and dashboard development for SOC performance. **Required Skills:** - Strong understanding of LAN, TCP/IP, OSI model, DNS, DHCP, Wi‑Fi, routing, VPNs, firewalls, load balancers, IPv4. - Proficiency with Windows domain services (Active Directory, Windows Server). - Hands‑on experience with IDS, web filters, AV, SIEM, vuln management, and layered security controls. - Familiarity with Azure security solutions and common Azure alert sources (Unified Logs, Defender, Entra‑ID, etc.). - Knowledge of mitigation tactics (MITRE ATT&CK framework). - Understanding of ITIL service‑management practices. - Ability to work independently, manage priorities, and communicate effectively. **Required Education & Certifications:** - Degree or equivalent in Computer Science, Information Security, or related field (preferred). - Cybersecurity certifications such as BTL1, GCIA, GCIH, GCFA, GREM, or equivalent (desirable). ---

Warrington, United kingdom

On site

26-11-2025

Company Name

Allwyn UK

Job Title

Risk and Compliance Officer (12 Months FTC)

Job Description

**Job Title** Risk and Compliance Officer (12‑Month Fixed Term Contract) **Role Summary** Drive the risk management and compliance agenda for a large, multi‑national lottery operator, ensuring alignment with enterprise frameworks, regulatory standards, and internal policies. The role covers risk assessment, third‑party risk, identity and access management, audit facilitation, governance support, and security culture initiatives. **Expectations** - Deliver risk assessments, maintain risk registers, and ensure timely remediation of identified risks. - Mature and enforce third‑party risk management policies. - Support identity & access management processes and remediate findings promptly. - Maintain compliance with UK legislation and industry standards (DPA 2018, PCI‑DSS, ISO27001, Licence 4, WLA:SCS). - Lead or participate in internal and external security & privacy audits, providing evidence and implementing corrective actions. - Act as secretariat for governance committees, preparing metrics, reports, and governance documentation. - Promote a security‑aware culture through training, awareness, and threat education. **Key Responsibilities** - Conduct comprehensive risk assessments and keep local and functional risk registers current. - Manage and enhance the Third‑Party Risk Management policy and framework. - Oversee Identity & Access Management findings, ensuring remediation within agreed timelines. - Ensure compliance with regulatory frameworks (Licence 4, ISO27001, PCI‑DSS, DPA 2018). - Coordinate security and privacy audits, gather evidence, and close audit findings. - Serve as governance committee secretariat: collate information, track metrics, draft governance papers. - Deliver training and awareness sessions on security threats and best practices. - Monitor regulatory updates and adjust policies and controls accordingly. **Required Skills** - In‑depth knowledge of information security concepts, standards, and frameworks. - Strong understanding of UK Data Protection legislation and privacy principles. - Experience with security governance and compliance (DPA, PCI‑DSS, ISO27001). - Ability to work independently and collaboratively on complex projects. - Excellent communication skills for presenting technical risks to diverse audiences. - High attention to detail, ownership, and rapid learning capability. - Proficiency in documenting risk and compliance activities; familiarity with risk registers. - Comfortable using tools for risk tracking, audit evidence collection, and governance documentation. **Required Education & Certifications** - Bachelor’s or Master’s degree in Information Security, Computer Science, or related field. - Professional certifications such as CISM, CISSP, or equivalent highly desirable. - Knowledge of Python programming is a plus.

Watford, United kingdom

Hybrid

31-12-2025

Company Name

Allwyn UK

Job Title

Customer Service Agent - Complaints Correspondence - 6 Months FTC

Job Description

**Job Title** Customer Service Agent – Complaints Correspondence (6‑Month Fixed Term) **Role Summary** Provide first‑line support for players and retailers via email and letter. Investigate and resolve complaints, maintain compliance with regulatory and company standards, produce high‑quality written correspondence, perform occasional data entry, and act as an ambassador for the organization while meeting departmental KPIs. **Expectations** - Achieve agreed KPIs and quality targets. - Work effectively under pressure within a regulated environment. - Continuously improve service delivery and personal performance. - Attend training as required. **Key Responsibilities** 1. Investigate customer and retailer complaints, determine fair outcomes, and ensure compliance with company and regulatory requirements. 2. Draft clear, concise, and empathic written responses to emails and letters. 3. Resolve account issues, customer enquiries, and system‑related problems where possible. 4. Escalate unresolved or contentious issues to appropriate business units. 5. Perform ad‑hoc data entry tasks when requested. 6. Participate in training sessions and contribute to process improvement. 7. Promote the organization positively and represent its values in all interactions. 8. Collaborate with colleagues and stakeholders across departments to resolve issues. **Required Skills** - Proven experience in complaint handling or customer correspondence in a regulated or customer‑focused setting. - Excellent written communication and empathy. - Strong customer advocacy and service orientation. - Ability to work collaboratively in a team. - Proficiency with Microsoft Office (Word, Outlook, Excel). - Ability to navigate multiple computer systems. - Attention to detail and high accuracy. - Capacity to work under pressure and meet tight deadlines. - Awareness of regulatory requirements and good practice. **Required Education & Certifications** - Minimum high‑school diploma (equivalent). - No mandatory certifications, but knowledge of regulated environments and/or National Lottery products is advantageous.

Watford, United kingdom

Hybrid

10-01-2026