Octopus Electric Vehicles

About the Company

We are the electric car specialists. Leasing EVs through an effortless salary sacrifice package that empowers businesses and employees. We offer the whole package from expert advice, to great deals on the best cars, to hooking you up with the latest charging tech, we have everything you need to get you on the road.

We're an Octopus Energy company--an innovative new energy supplier.

We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Listed Jobs

Company Name

Octopus Electric Vehicles

Job Title

Customer Operations Specialist

Job Description

**Job title**: Customer Operations Specialist **Role Summary**: Deliver end‑to‑end customer experience for electric vehicle leasing. Manage the customer journey from contract signing through vehicle delivery and post‑delivery support, while continuously improving processes to support rapid scaling. **Expectations**: - Junior level, independent yet collaborative. - Detail‑oriented, finish‑oriented operator. - Strong problem‑solving mindset and willingness to adapt quickly. - Willingness to influence and shape service processes in a fast‑growing environment. **Key Responsibilities**: - Collaborate with the Customer Experience team and other business units to ensure seamless customer interactions. - Manage complete customer journeys: contracting → delivery → after‑sales. - Escalate issues promptly and coordinate resolution across teams. - Identify gaps in current processes, propose and implement improvements. - Remove blockers to smooth the transition for customers. - Contribute to growth planning for customers and the operations team. **Required Skills**: - Excellent problem‑solving and analytical skills. - Strong customer‑service orientation. - Ability to work independently and in a close‑knit team. - High attention to detail and a “no loose ends” approach. - Adaptability to rapid change and new processes. - Effective communication, both written and verbal. **Required Education & Certifications**: - No specific degree or certification required. - Relevant experience or transferable skills in customer operations or service roles are preferred.

Brighton, United kingdom

Hybrid

07-09-2025