Jisc

About the Company

Jisc is the UK digital, data and technology agency focused on tertiary education, research and innovation.

We are a not-for-profit organisation and believe education and research improves lives and that technology improves education and research.

We provide managed and brokered products and services, enhanced with expertise and intelligence to provide sector leadership and enable digital transformation.

Listed Jobs

Company Name

Jisc

Job Title

Customer Success & Digital Marketing Apprentice

Job Description

**Job title** Customer Success & Digital Marketing Apprentice **Role Summary** Apprentice role focused on building and managing multi‑channel digital marketing campaigns for a leading graduate careers platform. Provides front‑line customer service, supports sales operations, and gains hands‑on experience in campaign delivery across job boards, email, social media, and display advertising. Apprenticeship includes Level 3 qualification in multi‑channel marketing. **Expectations** - Complete a 15‑month Level 3 apprenticeship, earning a qualification equivalent to an A‑level. - Work 35 hours per week, Monday‑Friday, 9 am‑5 pm. - Attend the Manchester office at least once per week (hybrid work). - Demonstrate strong communication, organization, and detail orientation. - Be proactive, eager to learn, and supportive of both customers and colleagues. **Key Responsibilities** - Enter new customer orders and campaign details into Salesforce CRM. - Verify campaign data accuracy and coordinate with sales account managers. - Gather advertisement content and requirements from clients, addressing any queries. - Collaborate with digital advertising operations to launch campaigns on time. - Generate performance reports and insights for account managers. - Adapt messaging and creative assets for various channels (job boards, email, social media, display). - Use performance data to recommend optimisation actions. - Serve as a trusted point of contact for customers and internal teams throughout the campaign lifecycle. **Required Skills** - Excellent written and verbal communication. - Strong organisational and detail‑oriented mindset. - Basic familiarity with digital marketing tools (social media platforms, email marketing, display advertising). - Proficiency with CRM systems, particularly Salesforce. - Capability to analyse performance data and draw actionable conclusions. - Team‑player attitude, collaborative in a fast‑paced environment. - Curiosity and proactive learning mindset. **Required Education & Certifications** - Level 3 qualification in multi‑channel marketing (to be earned during apprenticeship). - No prior degree or professional certification required; interest in digital marketing or customer experience is sufficient.

Manchester, United kingdom

On site

20-01-2026