- Company Name
- FanDuel
- Job Title
- Operational Excellence Analyst
- Job Description
-
**Job Title:** Operational Excellence Analyst
**Role Summary:**
Analyze, model, and optimize business processes to enhance operational readiness, risk mitigation, and efficiency for major events and product launches. Own end‑to‑end workflow design, documentation, and continuous improvement initiatives, ensuring alignment across product, engineering, customer operations, and other key stakeholders.
**Expectations:**
- Complete required education (B.S./B.A.) by June 2025.
- U.S. work authorization; no sponsor required.
- Ability to travel to or relocate to a designated office.
- Strong commitment to improving the end‑user experience.
**Key Responsibilities:**
- Map current‑state workflows, identify gaps, and design future‑state flows using visual modeling or structured documentation.
- Develop and execute readiness playbooks for tentpole events and major product changes.
- Create, maintain, and archive clear process documentation, decision logs, escalation paths, and knowledge‑base assets.
- Identify operational risks, pain points, and customer‑impacting issues; propose mitigation strategies.
- Conduct quantitative and qualitative performance analyses to uncover bottlenecks and validate improvement opportunities.
- Evaluate operational tools/processes; recommend and support small‑scale optimizations or automation.
- Collaborate cross‑functionally with Product, Engineering, Customer Operations, Commercial, Legal, and Strategy teams.
- Facilitate working sessions, stand‑ups, and readiness forums; document outcomes and actionable next steps.
- Partner with senior analysts for skill development in process architecture, root cause analysis, and operational storytelling.
**Required Skills:**
- Proven ability to analyze, break down, and visualize end‑to‑end business processes.
- Structured thinker with meticulous attention to detail and a process‑oriented mindset.
- Comfortable learning new tools and frameworks for process modeling or workflow management.
- Clear written and verbal communication; synthesize feedback across diverse teams.
- Strong organizational skills; manage multiple workstreams or dependencies.
- Solution‑oriented, adaptable, efficient learner.
- Collaborative team player comfortable working with diverse stakeholders.
**Preferred Skills:**
- Familiarity with process mapping tools (Lucidchart, Miro, Visio, Whimsical).
- Exposure to business process improvement methodologies (Lean, Six Sigma).
- Experience with data and reporting tools (Excel, Tableau, SQL, Amplitude, data‑warehouse tech).
- Background in customer support, product operations, or service design.
- Understanding of risk management frameworks; customer‑service experience.
**Required Education & Certifications:**
- Bachelor’s degree or equivalent coursework in Business, Industrial Engineering, Operations Management, or related field, completed by June 2025. No specific certifications required, but Lean or Six Sigma certification is a plus.