Amdocs

www.amdocs.com

3 Jobs

35,224 Employees

About the Company

We help those who build the future to make it amazing.
In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.

Our 31,000 employees around the globe are here to accelerate our customers’ migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022.

Listed Jobs

Company Name: Amdocs
Job Title: Customer Success Manager
Job Description: **Job Title** Customer Success Manager **Role Summary** Drive customer retention, satisfaction, and revenue expansion for SaaS B2B accounts. Act as the primary post‑sale partner, ensuring successful onboarding, proactive support, and continuous value realization for enterprise customers. **Expectations** - Increase Annual Recurring Revenue (ARR) and Net Recurring Revenue (NRR). - Maintain high Customer Satisfaction Score (CSAT) and Voice of Customer (VOC) metrics. - Achieve contract renewal targets and consistent revenue collection. **Key Responsibilities** - Build and sustain strong relationships with assigned customers, serving as the main point of contact for operational and incident support. - Lead onboarding, training, and ongoing product adoption initiatives to maximize customer success. - Monitor usage metrics, identify potential issues, and propose optimizations to enhance experience and reduce churn. - Capture customer feedback and advocate internally to improve products, services, and processes. - Identify upsell and cross‑sell opportunities, collaborating with sales, finance, and product teams to convert opportunities into revenue. - Manage subscription renewal cycles and forecast consumption for invoicing and financial reporting. - Track and report on key performance indicators (KPIs) including ARR, NRR, CSAT, NPS, MRR, and month‑to‑month growth. **Required Skills** - Proven experience managing SaaS B2B accounts, ideally handling multi‑million‑dollar portfolios. - Strong communication, negotiation, and stakeholder management abilities. - Analytical mindset with proficiency in performance metrics tracking and reporting. - Familiarity with customer success platforms (e.g., Gainsight, Totango) and CRM systems. - Proactive problem‑solving and customer‑centric approach. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Information Technology, or a related field. - Relevant customer success or account management certifications (e.g., SuccessHACKER, Gainsight Certified Success Manager) are a plus.

Plano, United states

Hybrid

30-10-2025

Company Name: Amdocs
Job Title: Principal Consultant - Data & AI
Job Description: **Job title:** Principal Consultant – Data & AI **Role Summary:** Lead strategic AI and data initiatives for telecommunications customers, designing end‑to‑end solutions, driving adoption, and ensuring compliance with industry regulations. **Expactations:** - Deliver measurable AI business value to senior executives. - Maintain up‑to‑date knowledge of LLMs, generative AI, and ML Ops trends. - Act as a trusted advisor across technology, operations, and strategy functions. - Foster collaboration between product, delivery, and partner teams. **Key Responsibilities:** - Partner with C‑level stakeholders to define AI/data roadmaps aligned with business objectives. - Design, prototype, and scale AI solutions using LLMs, ML Ops frameworks, and advanced analytics. - Represent the organization in industry forums, webinars, and executive briefings. - Facilitate workshops and executive sessions to evangelize AI‑driven transformation and best‑practice adoption. - Coordinate cross‑functional teams (product, delivery, partners) to ensure successful implementation. - Ensure solutions meet data privacy, security, and regulatory requirements. **Required Skills:** - Proven experience with Large Language Models and generative AI applications. - Strong background in ML Ops for scalable deployment and lifecycle management. - Deep understanding of data engineering, cloud‑native architectures, and API‑driven integrations. - Familiarity with Snowflake, Databricks, and major cloud platforms (AWS, Azure, GCP). - Telecommunications domain expertise, including BSS/OSS, network optimization, customer experience, and operational efficiency. - Demonstrated ability to engage C‑level executives and translate technical concepts into business value. - Excellent communication, presentation, and stakeholder‑management skills. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Data Science, or related field (MBA preferred). - Certifications in AI/ML or cloud technologies (e.g., AWS Certified Machine Learning – Specialty, Azure AI Engineer Associate, Google Professional Data Engineer, Snowflake SnowPro, Databricks Certified Data Engineer).

Company Name: Amdocs
Job Title: Principal Presales Consultant - Cloud & AI
Job Description: **Job title** Principal Pre‑sales Consultant – Cloud & AI **Role Summary** Lead solutioning, architecture design and consultative selling for cloud, AI, data, and application modernization engagements, primarily serving financial services clients. **Expectations** - Minimum 8 years of solution architecture experience. - Proficiency with cloud‑native architectures, IaC, Kubernetes, and cloud/data migrations. - Hands‑on expertise with AI frameworks (OpenAI, Anthropic) and lakehouse platforms (Snowflake, Databricks). - Ability to conduct executive workshops, produce architectural blueprints, and engage in complex solution selling. - Up to 25 % travel required. **Key Responsibilities** 1. Lead discovery workshops with C‑level, business, and technical stakeholders to capture requirements and align technology with business goals. 2. Design, document, and present end‑to‑end cloud and AI solutions, including architectural blueprints and technical specifications. 3. Build proof‑of‑concepts, prototypes, and live demos to demonstrate solution value. 4. Scope, size, and define project work packages for Studio‑led engagements. 5. Collaborate with sales on proposals, RFP/RFI responses, and compelling sales collateral. 6. Produce thought‑leadership content (blogs, presentations) to position the firm. 7. Mentor junior presales consultants and solution architects. **Required Skills** - Cloud platforms (AWS, Azure, GCP) and cloud‑native architecture. - Infrastructure as Code (Terraform, ARM, CloudFormation). - Kubernetes and container orchestration. - Data migration, lakehouse architectures (Snowflake, Databricks), data modeling. - AI / LLM deployment (OpenAI, Anthropic). - Complex solution selling and consultative sales techniques. - Strong written and verbal communication for technical and executive audiences. - Proposal writing, scoping, and cost estimation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (advanced degree preferred). - Cloud architecture certifications (AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Professional Cloud Architect) – preferred. - Kubernetes certification (CKA, CKS) – optional but beneficial. - Snowflake or Databricks data platform certification – optional.