- Company Name
- Survitec Group Ltd.
- Job Title
- IT Infrastructure / Applications Engineer
- Job Description
-
**Job title:** IT Infrastructure / Applications Engineer
**Role Summary:** Senior third‑line IT engineer responsible for diagnosing and resolving complex technical incidents across on‑premises and cloud platforms, ensuring system stability, security, and performance for a global UK‑based customer base.
**Expectations:**
- Final escalation point for hardware, software, network, and cloud‑related incidents.
- Collaborate with internal teams, vendors, and global stakeholders to design, implement, and optimise infrastructure solutions.
- Maintain high‑availability, compliance, and security standards across IT assets.
**Key Responsibilities:**
- Troubleshoot and resolve escalated incidents from 1st and 2nd line teams, minimizing business disruption.
- Administer, monitor, and maintain Microsoft Azure, Microsoft 365 suite, Intune, and related cloud services (VMs, storage, networking, security).
- Manage and optimise internal and external networking, including TCP/IP, DNS, VPNs, firewalls, and Cisco product suites.
- Lead root‑cause analysis for recurring/high‑impact incidents, implementing long‑term fixes and documenting findings.
- Support server administration (Windows & Linux), virtualization (Hyper‑V, VMware), and scripting/automation (PowerShell).
- Update and maintain technical documentation, knowledge bases, SOPs, and compliance records.
- Mentor junior support staff and contribute to knowledge sharing.
- Coordinate with suppliers and global teams on infrastructure projects and deployments.
**Required Skills:**
- Proven third‑line or senior technical support experience.
- Strong knowledge of Microsoft Azure, 365, Intune; Windows and Linux server administration.
- Networking expertise: TCP/IP, DNS, VPN, firewalls; familiarity with Cisco gear.
- Virtualization experience: Hyper‑V (VMware exposure a plus).
- Scripting/automation: PowerShell.
- Excellent problem‑solving, communication, and customer‑service skills.
- Ability to manage technical projects spanning weeks to months.
**Required Education & Certifications:**
- Relevant IT degree or equivalent experience.
- Microsoft Azure Administrator or equivalent Azure certifications.
- Cisco certifications (e.g., CCNA/CCNP) highly desirable.
- ITIL Foundation certification preferred.
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Ellesmere port, United kingdom
On site
23-11-2025