- Company Name
- Arista Networks
- Job Title
- Technical Solutions Engineer
- Job Description
-
**Job Title:** Technical Solutions Engineer
**Role Summary:**
Provide Tier‑3 technical support for networking products, diagnosing and resolving complex hardware and software issues in customer environments. Act as a liaison between customers and internal engineering teams, ensuring rapid response, thorough documentation, and continuous knowledge sharing.
**Expectations:**
- Deliver high‑quality, timely solutions to customer problems.
- Maintain strong communication across phone, email, and written channels.
- Continuously learn new product features and technologies and mentor peers.
- Collaborate with software/hardware engineering, product management, and sales to improve product reliability.
**Key Responsibilities:**
- Respond to customer inquiries via phone, email, and web portals.
- Troubleshoot and resolve issues related to installation, operation, maintenance, and product compatibility.
- Analyze and debug hardware equipment and software applications; recommend corrective actions.
- Document interactions, recurring issues, and findings to support quality and development programs.
- Use diagnostic tools (e.g., IXIA, tcpdump, Wireshark) to capture and analyze network traffic.
- Participate in cross‑functional teams to reproduce problems, provide feedback, and drive product improvements.
**Required Skills:**
- In‑depth knowledge of networking protocols and technologies: AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OpenFlow, OSPF, PIM, QoS, RIP, sFlow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF.
- Hands‑on experience (1–7 years) designing, deploying, configuring, supporting, and debugging network solutions.
- Proficiency with Linux operating systems.
- Familiarity with packet‑capture and generation tools (IXIA, Wireshark, tcpdump).
- Scripting/programming ability (Python, shell, Java, C++, Perl, JavaScript) – a plus.
- Strong analytical, problem‑solving, and written/verbal communication skills.
- Ability to work collaboratively in a multicultural, hybrid environment (2‑3 days on‑site/week).
**Required Education & Certifications:**
- Minimum: Master’s degree in a technical discipline (Computer Science, Electrical Engineering, Information Technology, or related).
- Industry certifications preferred (e.g., CCNP, JNCIP, CCDP, or equivalent).
- Prior experience in a Technical Assistance Center (TAC) or similar escalation support role is advantageous.