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UPSA

UPSA

www.upsa.com

3 Jobs

1,435 Employees

About the Company

Le laboratoire UPSA place l’humain au cœur de son action pour accompagner tous les moments de la vie. Fondé en 1935, UPSA est aujourd’hui à la fois une entreprise, avec l’un des plus grands sites industriels pharmaceutiques d’Europe situé à Agen, et une marque engagée et présente dans le quotidien des patients et pharmaciens. À travers sa gamme de médication familiale, UPSA développe, fabrique et met à disposition des médicaments pour soulager la douleur et les maux bénins du quotidien, du bébé à la personne âgée et commercialise également des dispositifs médicaux. Son expertise s’étend sur cinq aires thérapeutiques : douleurs et fièvre (spécialité historique), ORL et voies respiratoires, digestion, troubles du sommeil et vitalité. UPSA incarne l’ancrage territorial et la défense d’un savoir-faire « Made in France » qui rayonne à l’échelle internationale. Premier employeur privé du Lot-et-Garonne, l’entreprise rassemble 1 500 collaborateurs en France et génère 3 500 emplois indirects en Nouvelle-Aquitaine. Présent dans plus de 60 pays (3 filiales), principalement en Europe, en Afrique francophone et au Vietnam, UPSA exporte chaque année depuis Agen près de 40% de ses volumes à l’international.

Listed Jobs

Company background Company brand
Company Name
UPSA
Job Title
Responsable ADV Export & Filiales H/F - (CDI)
Job Description
**Job Title** Export Sales & Subsidiary Administration Manager (ADV) **Role Summary** Lead and coordinate the international sales administration function for export and subsidiary operations. Oversee a 7‑person team, manage end‑to‑end order cycles, and act as the primary liaison between internal stakeholders and external clients. Drive continuous improvement of processes, ensure compliance with customs and trade regulations, and monitor key performance indicators. **Expectations** - Deliver high‑quality service to internal customers (sales, supply chain, finance, marketing) and external partners. - Maintain efficient, compliant order‑to‑cash processes and uphold data integrity from order entry to billing. - Lead problem‑solving initiatives and implement innovative solutions. - Demonstrate autonomy, responsiveness, rigor, and strong communication skills. **Key Responsibilities** 1. Supervise and mentor the international sales administration team. 2. Act as the main interface for cross‑functional clients and external stakeholders concerning sales administration. 3. Analyze workload and capacity, prioritize tasks, and resolve complex issues. 4. Manage export order intake and domestic subsidiary orders through invoicing and delivery. 5. Ensure end‑to‑end order integrity and accurate invoicing. 6. Analyze customer portfolios, prioritize accounts, and address anomalies. 7. Implement commercial conditions in ERP and related systems. 8. Lead customer dispute resolution and improve Order‑to‑Cash efficiency. 9. Track service‑level KPIs (e.g., client service rate, claim rate). 10. Serve as the customs “declareur” – manage export paperwork, ensure compliance with OEA rules and general customs procedures. **Required Skills** - Minimum 5–10 years in sales administration, commercial service, or supply chain. - Proficient in Incoterms 2020 and international payment methods. - Advanced proficiency in SAP, EasyLog, Microsoft Word, and Excel. - Excellent written and spoken English; additional languages are a plus. - Strong analytical, problem‑solving, and methodological abilities. - Demonstrated autonomy, agility, and urgency. - Effective stakeholder communication and teamwork. **Required Education & Certifications** - Bachelor’s degree or higher (BAC +4/5) in Supply Chain, International Trade, Import/Export, or related field. - No mandatory certifications required beyond relevant degree.
Agen, France
On site
Mid level
11-12-2025
Company background Company brand
Company Name
UPSA
Job Title
Responsable Monitoring & Maitrise des Standards H/F - (CDI)
Job Description
**Job title** Monitoring & Standards Management Manager (M/F) – Permanent **Role Summary** Lead process investigation, root‑cause analysis, and dynamic monitoring to ensure robust pharmaceutical manufacturing. Collaborate cross‑functionally with Business Units (BUs) to develop, implement, and verify action plans that maintain or restore product and process standards. **Expectations** - Apply scientific and statistical expertise to diagnose performance issues and drive corrective actions. - Champion continuous improvement, quality, and productivity initiatives across multiple disciplines. - Act as a trusted advisor and training leader for RCA, investigation tools, and robust process design. - Demonstrate strong leadership, influence, and communication skills in a fast‑changing environment. **Key Responsibilities** - Investigate process performance problems; design and execute corrective action plans. - Conduct effectiveness reviews, recurrence analysis, and monitor post‑action outcomes. - Lead cross‑functional teams in RCA implementation and action plan development. - Implement VCP (voluntary control program) approach: risk analysis, critical parameters, AQC definition, data‑collection tools, and statistical monitoring. - Develop and maintain dynamic monitoring systems (control charts, capability indices, KPIs). - Define deviation‑handling procedures and adjust control limits as needed. - Prepare monitoring reports with risk‑based product analysis and recurrence tracking by product and trimester. - Share trend analyses, lessons learned, and action plans with impacted functions. - Support BUs on reliability projects: deviation resolution, robustness enhancement, performance improvement. - Provide training and support for processes, RCA, and investigative tools. - Lead incident management involving performance impact: root‑cause identification, technical action plan support, implementation assistance. **Required Skills** - Advanced statistical analysis and data interpretation. - Root‑Cause Analysis (RCA) methodology and facilitation of investigations. - Expertise in manufacturing process design: QbD, Design Space, AQC, critical parameters. - Knowledge of regulatory frameworks: ICH Q8, Q9, Q10. - Strong facilitation, communication, and cross‑functional team management. - Ability to plan, prioritise, and execute multiple simultaneous activities. - Proficient in English (written & spoken). - Demonstrated leadership and influence in process improvement contexts. **Required Education & Certifications** - Pharmacist with thesis OR Engineer with 3–5 years experience in pharmaceutical process investigation/monitoring. - Relevant certifications in process analytical technology (PAT), statistical quality control, or continuous improvement (e.g., Six Sigma Green/Black Belt) are an advantage. - Certification or proven knowledge of ICH Q8, Q9, Q10 regulatory requirements.
Agen, France
On site
Junior
25-01-2026
Company background Company brand
Company Name
UPSA
Job Title
Responsable Service Investigation & Monitoring H/F - (CDI)
Job Description
**Job title**: Head of Investigation and Monitoring Service (PD/Cd) **Role Summary** Lead the end‑to‑end management of process monitoring and investigation activities across all manufacturing processes. Develop and enforce monitoring plans, analyze data, investigate root causes, design corrective and preventive actions (CAPAs), and drive continuous improvement initiatives. Manage a cross‑functional investigation team, facilitate IRB reviews, and mentor business units in RCA techniques to increase operational autonomy. **Expectations** * Deliver investigations and CAPA implementation within stipulated timelines. * Achieve demonstrable reductions in process variability and incident frequency. * Cultivate a culture of continuous improvement and data‑driven decision making. * Build and sustain collaborative relationships across process, QA, and senior management. * Provide effective leadership, coaching, and professional development for the investigation team. **Key Responsibilities** * Design, implement and monitor product and process monitoring plans; collect and analyze monitoring data. * Draft and execute action plans to reduce process variability and incidents. * Conduct complex root‑cause investigations, determine root causes, and define CAPAs. * Create and maintain monitoring and KPI frameworks, including digitalisation and automation initiatives. * Present investigation progress and outcomes to IRB and senior management via Technical Meetings and MAFF. * Support business units with non‑complex investigations; conduct Gemba walks and lead RCA training. * Head the investigation team: staffing, task allocation, performance reviews, and career growth. * Administer administrative duties related to managerial functions. **Required Skills** * 8–10 yrs of management experience in process monitoring and investigative roles. * Proficiency in statistical tools (data analysis, interpretation, KPI tracking). * Strong knowledge of ICH Q8/Q9/Q10, QbD, Design Space, AQC, and critical process parameters. * Expertise in root‑cause analysis methods, problem‑solving techniques, and CAPA lifecycle. * Project management and cross‑functional coordination abilities. * Excellent team leadership, mentoring, and facilitation skills. * Advanced communication skills – fluent English (written and oral), French preferred. * Ability to present complex data and recommendations clearly to diverse audiences. * Proficiency in meeting facilitation and stakeholder engagement. **Required Education & Certifications** * PhD in Pharmacy or M1/M2 Engineering graduate (Pharmacy/Pharmaceutical Engineering). * Demonstrated leadership experience in process monitoring/quality environments. * Certifications such as Six Sigma Green/Black Belt, CAPA/Investigation certification, or equivalent preferred.
Agen, France
On site
Senior
25-01-2026