Octopus Energy

15 Jobs

4,271 Employees

About the Company

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Listed Jobs

Company Name: Octopus Energy
Job Title: Product Development Manager
Job Description: Job title: Product Development Manager Role Summary: Lead end‑to‑end development of battery and solar hub hardware, coordinating mechanical, electronics, software, and firmware teams to bring products from concept through production, deployment, and long‑term field support. Expectations: Deliver reliable, on‑time hardware solutions that expand off‑grid energy access; balance multiple concurrent initiatives; maintain clear communication across international partners and cross‑functional stakeholders; meet quality, regulatory, and customer performance requirements. Key Responsibilities: - Define product scope, objectives, and success metrics in partnership with senior leadership. - Drive program execution across hardware, software, and firmware teams, ensuring technical alignment and schedule adherence. - Coordinate with Chinese suppliers, OEMs, and manufacturing partners to synchronize production timelines, quality standards, and component readiness. - Track development milestones from prototyping to production ramp‑up, implementing governance and status reporting. - Facilitate post‑deployment support, including maintenance, issue resolution, and field performance monitoring. - Balance competing priorities and keep multiple workstreams progressing simultaneously. - Communicate effectively across time zones and diverse stakeholder groups. Required Skills: - Proven program or project management experience in hardware product development. - Strong background in supply chain and manufacturing coordination, including contract manufacturing and injection moulding. - Ability to work across engineering disciplines (electronics, software, firmware). - Excellent organisational and multitasking capabilities. - Effective communication and stakeholder management skills. - Familiarity with program governance, reporting, and status tracking. - Comfort managing cross‑time‑zone collaborations and international partner relationships. - Technical understanding of battery systems, solar/energy hardware, or IoT devices, and ability to translate constraints into actionable plans. Required Education & Certifications: - Bachelor’s degree (or higher) in electrical/electronics engineering, mechanical engineering, or related technical field. - Experience with electronics manufacturing (PCB assembly, enclosure production). - Knowledge of product lifecycle management, including NPI and OTA processes. - Understanding of regulatory and certification requirements for energy products.

Sheffield, United kingdom

On site

22-12-2025

Company Name: Octopus Energy
Job Title: We’re always on the lookout for brilliant humans
Job Description: **Job Title** Senior Impact & Innovation Lead **Role Summary** Drive high‑impact initiatives across product, technology, operations, and strategy. Lead cross‑functional projects by influence rather than title, turning vision into rapid execution while maintaining accountability and delivering measurable results. **Expectations** - 10+ years of progressive experience driving large‑scale initiatives. - Self‑directed, proactive problem solver who identifies gaps and acts without formal authority. - Deliver results quickly (days, not months) while prioritising effectiveness over process. **Key Responsibilities** - Own end‑to‑end delivery of cross‑functional projects, ensuring alignment between product, tech, ops, and commercial teams. - Set strategic priorities, define success metrics, and monitor progress, adjusting course as needed. - Translate complex problems into clear, actionable plans and communicate them to senior leadership. - Foster a culture of accountability and ownership, measuring outcomes against defined KPIs. - Guide and mentor team members in execution, sharing insights and best practices. - Collaborate with stakeholders to launch new products or services, from conception to market. - Continuously assess and improve operational workflows to increase speed and efficiency. **Required Skills** - Strategic planning & execution. - Product & project management. - Operations & process optimisation. - Cross‑functional stakeholder engagement. - Data‑driven decision making. - Strong written and verbal communication. - Influencing & negotiation. - Adaptability in ambiguous environments. **Required Education & Certifications** - Bachelor’s degree in Business, Engineering, Computer Science, or a related discipline. - PMP, ScrumMaster, or similar project‑management certification is a plus but not mandatory. ---

London, United kingdom

Hybrid

28-12-2025

Company Name: Octopus Energy
Job Title: Customer Success Specialist B2C
Job Description: **Job Title**: Customer Success Specialist – B2C **Role Summary** Deliver high‑quality, personalized support to retail energy customers, managing contract activation, ongoing consumption guidance, billing explanations, payment assistance, and service continuity. Represent brand values, proactively resolve issues, and contribute to continuous improvement of the customer experience. **Expectations** - Work autonomously and take full ownership of each customer case. - Maintain a customer‑centric mindset, always seeking practical solutions. - Communicate clearly and professionally in French (oral & written) and English. - Perform under pressure, remaining organised and accurate. - Collaborate effectively with team members and cross‑functional partners. **Key Responsibilities** - Respond to customer inquiries via phone and email, providing clear explanations of contracts, bills, consumption, and payments. - Activate new contracts and coordinate necessary administrative or system processes. - Deliver guidance on energy consumption reductions and cost optimisation. - Resolve contractual, payment, or assist programme issues proactively. - Support customers during relocations or changes in service. - Identify improvement opportunities in service delivery and propose actionable solutions. - Participate in the growth of the team through recruitment, onboarding, and training activities. - Record and maintain accurate customer data in internal systems. **Required Skills** - Excellent communication skills in French; good proficiency in English. - Strong customer service orientation and problem‑solving ability. - Self‑motivation, autonomy, and responsibility. - Ability to manage multiple priorities under tight deadlines. - Detail‑oriented, well‑organised, and data‑driven. - Familiarity with CRM platforms and digital communication tools. - Passion for renewable energy and sustainability (plus). **Required Education & Certifications** - Minimum high‑school diploma or equivalent. - Additional education or certifications in customer support, energy, or sustainability is advantageous but not mandatory.

Lille, France

Hybrid

07-01-2026

Company Name: Octopus Energy
Job Title: Data Analyst - Python/ML
Job Description: Job Title: Data Analyst – Python/ML Role Summary: Conduct advanced data analysis and develop machine learning models to support credit risk management, customer payment recovery, and fraud prevention strategies. Expections: Own customer segmentation and analysis workflows, deliver actionable insights for decision makers, build and maintain ML models and policies, drive continuous improvement of KPIs and processes, and collaborate closely with technology, finance, collections, and operations teams. Key Responsibilities: • Own processes for customers facing payment difficulties. • Perform in‑depth data investigations to surface insights for decision‑making. • Design empathic customer engagement strategies. • Develop and execute fraud detection and prevention tactics. • Build, tune, and own ML models and associated policies. • Identify and develop new analytical opportunities. • Challenge and improve existing KPIs and strategic objectives. • Communicate complex analytical concepts to non‑technical stakeholders. • Maintain strong cross‑functional relationships. Required Skills: • Advanced SQL (data extraction, manipulation, performance tuning). • Proficient Python (pandas, NumPy, scikit‑learn, etc.). • Experience with version control (git). • Strong foundations in machine learning and statistics. • 2+ years of hands‑on analytical work. • Bonus: data‑visualization tools (Tableau, Looker, PowerBI), dbt, and experience in consumer credit risk, collections, utilities or telecommunications. Required Education & Certifications: Bachelor’s degree in Computer Science, Data Science, Statistics, or a related quantitative discipline (or equivalent professional experience).

London, United kingdom

Hybrid

Junior

09-01-2026

View 15 more jobs at Octopus Energy