- Company Name
- Syntax Consultancy
- Job Title
- ServiceNow Architect
- Job Description
-
Job Title: ServiceNow Architect
Role Summary: Lead the technical direction and architecture design for ServiceNow implementations on a 6‑month contract. Own integration, governance, and scalability aspects of the platform while collaborating with stakeholders and platform owners.
Expactations: Deliver a robust, secure, and maintainable ServiceNow solution; define technical governance, roadmap, and architecture operating models; manage integrations and data governance; conduct workshops to shape future‑state processes and requirements.
Key Responsibilities: • Design, configure, and implement ServiceNow solutions across ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, and GRC modules.
• Architect and manage integrations via REST/SOAP APIs, IntegrationHub, MID Server, and custom code.
• Establish technical governance, architecture operating models, and instance strategies.
• Lead stakeholder workshops, discovery sessions, and define future‑state vision.
• Create roadmaps, solution blueprints, and translate business goals into platform architecture.
• Review designs, conduct code reviews, and monitor progress.
• Partner with Enterprise Architects/Platform Owners on strategy, upgrades, and migration plans.
• Ensure scalability, maintainability, security, and alignment with best practices.
Required Skills: • Deep ServiceNow architecture expertise and hands‑on implementation.
• Proficiency in multiple ServiceNow modules and workflows (ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC).
• Integration experience (REST, SOAP, IntegrationHub, MID Server, custom integrations).
• CMDB knowledge, data modelling, metadata, data governance, and security.
• Strong stakeholder facilitation, workshops, and discovery abilities.
• Ability to develop architecture blueprints, roadmaps, and governance frameworks.
• Excellent communication, review, and monitoring capabilities.
Required Education & Certifications: • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• Certification as a Certified Master Architect or Certified Technical Architect highly desirable.
• CIS certification is a plus.