Houseful

About the Company

We've recently renamed our wider business to 'Houseful', which is why the name might be new to you. By doing so, we can now showcase the breadth of our brands and connected capabilities that are driving progress in the property industry.

Houseful is the leader in residential property software, data and insight - owning and operating a family of trusted and established brands, including Zoopla, Hometrack, Prime Location, Mojo, Alto and Calcasa.

It also means that when you work for one of our brands, you're part of something much bigger. At Houseful, we are powering better property decisions for everyone - and our door is always open to new applicants, regardless of race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Listed Jobs

Company Name

Houseful

Job Title

Customer Success Specialist (B2B SaaS / OEM)

Job Description

**Job Title:** Customer Success Specialist (B2B SaaS / OEM) **Role Summary:** Drive revenue growth by maximizing platform adoption and utilization for existing B2B clients. Deliver consultative upsell and cross‑sell strategies, manage end‑to‑end sales cycle, and maintain accurate pipeline in Salesforce while collaborating with Customer Success, Marketing, and Partner teams. **Expectations:** - Increase ARR from current accounts through proactive outbound engagement. - Convert churn risks into growth opportunities via consultative value reinforcement. - Demonstrate product modules and secure high‑value demo and closing outcomes. - Maintain a high‑quality, organized pipeline and account health data. - Adapt swiftly to a fast‑moving, performance‑led environment. **Key Responsibilities:** 1. **Strategic Upsell & Cross‑Sell Revenue** - Identify and close opportunities across the entire product suite. - Conduct high‑value demos, negotiations and close deals with existing customers. 2. **Strategic Opportunity Planning** - Serve as subject‑matter expert on new modules; target high‑potential accounts. - Develop and execute plans to address emerging client challenges. 3. **Consultative Selling & Value Reinforcement** - Handle escalations and complex queries to uncover upsell/cross‑sell solutions. - Redemonstrate product value, turning churn risk into revenue. 4. **Sales Process Management** - Own the complete sales lifecycle: demand generation → demo → close. - Log all engagements, opportunities, and account health in Salesforce. 5. **Customer Engagement & Coverage** - Implement a proactive, scheduled engagement model for all allocated accounts. - Maintain continuous product awareness and business acumen. 6. **Knowledge & Collaboration** - Keep product, market, and competitor knowledge current; attend training. - Coordinate with Customer Success Managers, Marketing, and Partners for seamless experience. **Required Skills:** - Proven B2B account growth, upsell, and renewal experience (existing‑customer focus). - Strong consultative selling, presentation, and demo delivery skills. - Excellent time‑management and organizational skills; ability to handle large client base. - Adaptability and drive in a performance‑led, change‑prone environment. - Effective internal and external communication; teamwork orientation. - Minimum intermediate proficiency: Google Slides/Sheets or PowerPoint/Excel. **Desired Skills:** - Background in property, software, or digital media sectors. - Experience selling across multiple product channels. **Required Education & Certifications:** - No specific certification required; relevant bachelor’s degree or equivalent experience preferred.

United kingdom

Remote

12-01-2026

Company Name

Houseful

Job Title

Project Manager 12 Month FTC (Maternity Cover)

Job Description

**Job Title** Project Manager – 12 Month Fixed Term Contract (Maternity Cover) **Role Summary** Lead end‑to‑end delivery of software and service implementation projects for financial services clients, ensuring projects remain on scope, schedule and budget while meeting defined quality and customer satisfaction standards. **Expectations** - Deliver projects on or ahead of time, cost and quality targets. - Maintain proactive communication with clients, suppliers and internal teams. - Identify, manage and mitigate risks, escalations and change requests. - Provide leadership and governance throughout the project life cycle. - Foster a culture of continuous improvement and knowledge sharing. **Key Responsibilities** - Manage client implementation and change projects from proposal through to successful delivery. - Define and control project scope within agreed Statements of Work. - Develop detailed understanding of project solutions, Hometrack services and operational requirements. - Implement effective governance, escalation and communication structures. - Collaborate with delivery leads and engineering teams to align delivery plans with contractual timelines. - Build and maintain business relationships at all stakeholder levels. - Control project finances, track spend and identify over/under spend early. - Apply risk management and change control processes; develop recovery plans for Amber and Red status projects. - Define and verify acceptance criteria, ensuring quality assurance of deliverables. - Produce regular status reports to internal and external stakeholders. - Manage timesheet and chargeable work administration. - Contribute to innovation, thought leadership, and process improvement initiatives. **Required Skills** - Minimum 5 years project management experience in customer and internal software delivery, including change and risk management. - Strong customer‑facing communication and organizational skills. - Proven ability to manage multiple concurrent projects and multitask. - Practical knowledge of Agile delivery, Prince2 Practitioner, PMP or equivalent methodology, and ability to blend methodologies. - Experience with workflow and development tools such as Jira or Microsoft DevOps. - Familiarity with financial services (mortgage, property, banking) domain. - Ability to establish governance with customers, suppliers, technical delivery teams, and operations. **Required Education & Certifications** - Degree (any discipline) or equivalent professional qualification. - Prince2 Practitioner or Prince2 Foundation (preferred). - Project Management Professional (PMP) or equivalent. - Agile certification (e.g., Scrum Master, Product Owner) is an asset.

London, United kingdom

Hybrid

Mid level

09-02-2026

Company Name

Houseful

Job Title

Analytics Manager

Job Description

**Job Title**: Analytics Manager **Role Summary**: Lead and direct data analytics teams to deliver data-driven insights, client solutions, and product innovation for property and financial services markets. **Expectations**: Demonstrate technical expertise in analytics, consultative client engagement, and team leadership to drive business outcomes. **Key Responsibilities**: - Oversight of senior and junior analysts, including capacity planning and workload prioritization. - Delivery of analytics solutions for financial and property data markets. - Provide technical sales support by translating client needs into data-driven strategies. - Develop actionable insights for clients and Hometrack products. - Analyze client data to identify revenue-generating opportunities. - Collaborate with product and commercial teams on data-driven decision-making. **Required Skills**: - Expertise in data analysis (Excel, SQL; Python preferred). - Data storytelling and visualization (PowerPoint, written reports). - Problem-solving with complex data sets. - Leadership in managing and developing data teams. - Strong client communication and presentation skills. **Required Education & Certifications**: - Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Economics, or equivalent. Demonstrated data proficiency required. - Prior experience in management consulting or financial services analytics.

London, United kingdom

Hybrid

04-03-2026

Company Name

Houseful

Job Title

Head of AI Operations - b2b SaaS

Job Description

**Job Title:** Head of AI Operations – B2B SaaS **Role Summary:** Lead the design, implementation, and governance of AI‑driven automation across the organization. Transform manual, high‑volume processes into intelligent workflows, embed AI into core SaaS stacks (Salesforce, Zendesk, HubSpot, etc.), and deliver measurable ROI while ensuring compliance, security, and user adoption. **Expectations:** - Develop and execute an AI roadmap focused on ROI, margin impact, and scalability. - Reduce operational costs and manual effort without adding headcount. - Deliver quantifiable improvements in CS capacity, reporting speed, and data‑driven decision making within 12‑18 months. - Establish a company‑wide AI Playbook and champion ethical, GDPR‑compliant AI use. **Key Responsibilities:** - Define and prioritize AI/automation initiatives; set success metrics (time/capital reclaimed). - Architect and deploy AI‑enabled workflows using n8n/Make, Python, SQL, Zapier, and LLM APIs. - Integrate automation across Salesforce, Zendesk, HubSpot, Zuora, Thrive LMS, and related systems via APIs/webhooks. - Partner with data teams to build predictive insights, RAG pipelines, and executive dashboards. - Create and maintain governance standards, security protocols, and training programs for AI tools. - Lead cross‑functional change management to embed AI into daily operations. **Required Skills:** - **Technical:** Expert with n8n/Make, Python, SQL; strong API integration experience; proficiency in prompt engineering and OpenAI/Anthropic APIs; familiarity with vector databases and Retrieval‑Augmented Generation (RAG). - **System Mastery:** Proven track record automating complex CRM (Salesforce) and support (Zendesk) environments. - **Commercial Acumen:** Deep understanding of SaaS metrics (MRR, churn, NRR); ability to link automation to P&L impact. - **Analytical:** ROI‑focused mindset; data‑driven decision making. - **Leadership & Culture:** High agency, comfortable in ambiguity, able to drive cross‑functional adoption and build AI governance. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Data Science, or related field (or equivalent professional experience). - Demonstrated experience (8+ years) in AI/automation leadership within a SaaS environment. - Relevant certifications (e.g., Salesforce Administrator/Architect, AWS/Azure AI/ML, data engineering) are a plus but not mandatory.

London, United kingdom

Hybrid

Senior

12-03-2026