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Phoenix Software

Phoenix Software

www.phoenixs.co.uk

1 Job

508 Employees

About the Company

Phoenix Software utilises technology to enable UK organisations to innovate and transform, delivering remarkable, outcome focused IT solutions and services.

Phoenix supports digital transformation in the workplace by understanding the individual goals of organisations and harnessing the power of cloud, data, AI, security, and collaboration tools.

Phoenix is a signatory on the Race at Work Charter and Disability Confident Committed employer. The company is also actively involved in Women in IT Network, set up to encourage more women into the IT industry.

Phoenix is Microsoft's UK Partner of the Year 2021.

Listed Jobs

Company background Company brand
Company Name
Phoenix Software
Job Title
Governance, Risk & Compliance Consultant
Job Description
Job title: Governance, Risk & Compliance Consultant Role Summary: Deliver end‑to‑end GRC consulting across public and corporate sectors, including security maturing, cyber‑security strategy, ISO implementation, AI governance, third‑party risk, incident response, disaster recovery and business continuity. Engage customers through workshops, assessments, reporting and tabletop exercises. Expectations: - Provide tailored GRC solutions that meet client needs and regulatory requirements. - Maintain high‑quality documentation and deliverables within agreed deadlines. - Build trust with technical and non‑technical stakeholders to secure repeat engagements. - Demonstrate commercial awareness and contribute to business development. Key Responsibilities: - Scoping and scoping‑based identification of GRC opportunities with practice leads and business developers. - Conduct security/maturity assessments and gap analyses for ISO27001, ISO22301, ISO42001, CIS, Cyber Essentials. - Develop and implement cyber‑security strategies and incident response plans (CSIRPs) including tabletop exercises. - Facilitate AI governance workshops and third‑party risk management sessions. - Prepare Business Impact Assessments, Disaster Recovery and Business Continuity Plans. - Create executive‑level reports, findings, and implementation roadmaps. - Support internal business functions on GRC initiatives. Required Skills: - Proven track record delivering GRC consultancy across diverse customers. - Deep knowledge of ISO standards (27001, 22301, 42001), CIS Controls, Cyber Essentials. - Experience crafting CSIRPs, incident response documentation, and conducting tabletop exercises. - Strong written and verbal communication, translating technical content to non‑technical audiences. - Ability to manage multiple projects, meet deadlines, and produce high‑quality documentation. - Customer‑facing aptitude, building rapport, and delivering outstanding outcomes. - Commercial awareness and ability to identify new GRC opportunities. Required Education & Certifications: - Bachelor’s degree in Information Security, Business, IT, or related field (preferred). - Relevant industry certifications (e.g., CISSP, CISM, ISO Lead Auditor, ISO 27001 Lead Implementer) are highly desirable. - BPSS security clearance required; additional clearance may apply. ---
United kingdom
Remote
19-01-2026
Company background Company brand
Company Name
Phoenix Software
Job Title
Junior Technical Support Analyst
Job Description
**Job Title:** Junior Technical Support Analyst **Role Summary:** Entry‑level technical support role within a digital transformation consultancy. Provides first‑line assistance to internal staff and external customers via email, phone, and chat. Handles troubleshooting, escalates complex issues, maintains support ticket documentation, and supports data & information security initiatives. **Expactations:** - Complete Level 3 apprenticeship in IT (equivalent to A‑Level). - Progress through a structured training program delivered in partnership with an apprenticeship provider. - Maintain a professional service attitude and adhere to company policies and security clearance requirements. **Key Responsibilities:** - Respond to technical support inquiries and resolve issues using best‑practice diagnostic procedures. - Escalate unresolved or high‑impact tickets to senior team members. - Document all support activities in the ticketing system accurately and timely. - Support data and information security tasks as assigned. - Participate in ongoing training and knowledge‑sharing sessions. **Required Skills:** - Strong interest in IT and current awareness of industry trends. - Excellent customer‑service and communication skills (phone, e‑mail, chat). - Problem‑solving ability and willingness to learn. - Adaptability to change and openness to feedback. - Professional conduct and time‑management skills. **Required Education & Certifications:** - Minimum 3 GCSEs (or equivalent) at grades 4+ (A‑C). - GCSE Maths and English (or equivalents) at grades 3+ (D or above). - No current IT qualification at the same or higher level. - Successful BPSS security check (mandatory).
Pocklington, United kingdom
On site
Junior
26-01-2026