- Company Name
- Eucalyptus
- Job Title
- Senior IT Support Analyst, UK
- Job Description
-
**Job Title**
Senior IT Support Analyst – EMEA
**Role Summary**
Manage end‑to‑end IT support for employees across the UK, Germany, and South Africa. Oversee device onboarding/offboarding, secure system configuration, vendor and license management, AV support, automation of repetitive tasks, and delivery of regional IT projects. Act as the primary technical contact within the Trust Team and collaborate with global teammates.
**Expectations**
* Provide high‑quality white‑glove support to staff in multiple countries.
* Ensure secure, compliant device and application configurations.
* Drive cost‑effective procurement and licensing strategies.
* Deliver IT projects that improve service reliability and user experience.
* Automate manual processes to enhance efficiency.
* Foster strong cross‑regional relationships and maintain a single source of truth for IT inventory and asset lifecycle.
**Key Responsibilities**
- Lead IT support for EMEA employees, including troubleshooting Mac/Windows desktops and audio‑visual systems.
- Conduct seamless onboarding/offboarding, device setup, access provisioning, and asset retrieval.
- Configure and secure end‑user devices using MDM (Kandji, Intune) and endpoint protection (CrowdStrike).
- Manage cloud‑native collaboration tools (Okta, Google Workspace, Notion, Zoom, Slack).
- Maintain hardware inventory, compliant disposal, and forecast future requirements.
- Oversee procurement, software licensing, vendor relationships, contract renewals, and cost control.
- Support meeting room AV/video conferencing and internal event AV needs.
- Automate manual IT tasks using low‑code/no‑code tools (Zapier), APIs, and webhooks.
- Own and execute IT projects from conception to delivery, driving process improvements across the region.
- Cultivate collaboration across distributed teams, including partners in APAC.
**Required Skills**
- ≥4 years in IT support or systems administration, preferably in fast‑growth startups or scale‑ups.
- Strong customer‑service mindset and excellent communication.
- Proficiency with cloud collaboration, access, and identity tools (Okta, G Suite, Slack, etc.).
- Desktop troubleshooting for Mac and Windows, and AV system support.
- Experience configuring MDM and endpoint protection solutions.
- Proven automation capability (Zapier, APIs, webhooks, low‑code platforms).
- Vendor management, procurement, and software licensing experience.
- Comfortable working across time zones in a distributed environment.
- Ambition for future leadership (managing up to 2 support analysts).
**Required Education & Certifications**
- Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field, or equivalent professional experience.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent strengthen candidacy.