Morris Sinclair Recruitment

About the Company

Morris Sinclair Recruitment provides a bespoke recruitment service to our clients and candidates across the UK and globally. We work in the contract and permanent market and pride ourselves on the unique personable service we tailor to each individual client.

Our Values play a key part in the service our clients and candidates receive.

- Transparent
- Passionate
- Adaptable
- Accountable
- Integrity

Our Mission
We specialise in placing IT and Technology candidates across various sectors. Morris Sinclair Recruitment's ultimate goal is to be the first choice for candidates and clients whenever a vacancy or role change comes about.

Listed Jobs

Company Name

Morris Sinclair Recruitment

Job Title

IT Support Analyst

Job Description

**Job title:** IT Support Analyst **Role Summary:** Provide on‑site and remote technical support for Microsoft Windows environments, Office 365, Azure Entra ID/Active Directory, and Microsoft Intune MDM. Resolve hardware and software issues, manage user accounts, and maintain system health to ensure continuous business operations. **Expactations:** - Deliver timely, first‑tier support for end‑users. - Escalate complex problems to senior teams with clear documentation. - Maintain accurate knowledge base entries and support tickets. - Participate in on‑call rotation as needed. **Key Responsibilities:** - Troubleshoot and resolve Windows OS and application issues. - Administer and support Office 365 services (Exchange, SharePoint, Teams). - Manage user identities, group policies, and authentication in Azure Entra ID/Active Directory. - Configure, deploy, and maintain Intune MDM for mobile devices. - Conduct hardware and software inventory, and perform regular system updates. - Provide end‑user training and documentation for common tasks. **Required Skills:** - Strong proficiency with Windows operating systems (desktop & server). - Experience supporting Office 365 and Microsoft 365 services. - Knowledge of Azure Entra ID/Active Directory administration. - Hands‑on experience with Intune Mobile Device Management. - Familiarity with troubleshooting tools (Event Viewer, PowerShell, Sysinternals). - Excellent communication, customer‑service orientation, and problem‑solving skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field preferred. - Microsoft Certified: Modern Desktop Administrator Associate or equivalent. - Microsoft 365 Certified: Fundamentals or related Microsoft certifications advantageous.

Edinburgh, United kingdom

On site

02-10-2025