- Company Name
- VoCoVo
- Job Title
- Head of Quality (12 month FTC)
- Job Description
-
Job title: Head of Quality (12‑Month FTC)
Role Summary: Lead the establishment, implementation and continuous improvement of VoCoVo’s Quality Management System across all hardware and software products, driving uptime >99.5% and reducing warranty/contract costs to <1% of revenue. Manage end‑to‑end quality processes, audits, regulatory compliance, and a high‑performance quality team.
Expectations: • Deliver world‑class uptime and cost targets. • Build and sustain a mature QMS, quality scorecards, and traceability. • Influence cross‑functional stakeholders and external partners. • Develop team capabilities and foster a culture of continuous improvement.
Key Responsibilities
- Define quality objectives, KPIs, and performance indicators across the product lifecycle.
- Design, launch and maintain a QMS covering hardware, software, supply chain, and customer support.
- Lead quality assurance activities: testing, inspections, RMA, uptime monitoring, and root‑cause analysis.
- Plan and execute internal audits; coordinate external audits, certifications, and regulatory inspections (ISO, GDPR, industry directives).
- Build and manage a high‑performing quality team; provide coaching, training, and performance feedback.
- Develop and maintain quality scorecards, traceability systems, and reporting to executive leadership.
- Drive quality improvement initiatives, cost‑reduction programs, and innovation in testing/automation.
- Foster relationships with suppliers and internal stakeholders; manage RMA processes and supplier quality improvements.
Required Skills
- Proven quality leadership in hardware and software domains.
- Deep knowledge of software testing methodologies, automation frameworks, and test management tools.
- Experience with internal and outsourced QA, test automation, and AQL supply‑chain quality.
- Expertise in QMS implementation, quality metrics, audit management, and regulatory compliance (ISO, GDPR).
- Strong analytical, root‑cause, and corrective action skills.
- Excellent communication, influencing, and stakeholder management abilities.
- Ability to build, motivate, and develop high‑performing teams.
Required Education & Certifications
- Bachelor’s degree (or equivalent) in Engineering, Computer Science, Quality Management, or related field.
- Professional certifications such as Six Sigma (Green/Black Belt), ISO 9001 Lead Auditor, or equivalent QA/QMS credentials preferred.