- Company Name
- ARO Technology
- Job Title
- Internal IT Support Engineer
- Job Description
-
**Job Title**: Internal IT Support Engineer
**Role Summary**: Entry-level technical support role providing end-to-end IT assistance to internal colleagues. Focus on resolving hardware, software, and application issues through first-line service desk support, with responsibilities in user administration, device deployment, and collaboration with IT teams. Hybrid work model (3 days on-site weekly).
**Expactations**: Deliver high-quality customer service, resolve technical issues efficiently within SLAs, escalate complex problems, and contribute to system maintenance and IT hygiene while demonstrating continuous learning and adaptability.
**Key Responsibilities**:
- Respond to IT-related service desk tickets via phone, email, and chat for first-line technical support (SLA-compliant).
- Troubleshoot desktop/server issues, including Microsoft 365, Active Directory, Windows OS, and internal/external applications.
- Proactively deploy, configure, and maintain end-user devices (laptops, peripherals).
- Execute user account lifecycle management (creation, updates, deletion) in Active Directory.
- Document support interactions, track tickets, and share solutions in knowledge databases.
- Collaborate with internal stakeholders, IT teams, and vendors to resolve complex technical challenges.
- Participate in system maintenance, security patching, and IT process audits.
**Required Skills**:
- Communication: Strong interpersonal skills for interacting with diverse stakeholders.
- Technical: Proficiency with Microsoft 365, Windows 10/11, Active Directory; foundational networking knowledge (DNS, DHCP, TCP/IP).
- Problem-Solving: Analytical approach to diagnose and resolve end-user computing issues.
- Tools: Familiarity with ITSM platforms (e.g., ServiceNow), remote support tools (e.g., Microsoft Defender, RMM).
- Adaptability: Willingness to learn new technologies and processes in a fast-paced environment.
**Required Education & Certifications**:
- High school diploma/GED with 0–2 years of IT support experience or equivalent.
- Entry-level certification preferred (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+).
Liverpool, United kingdom
Hybrid
Senior
15-10-2025