ARO Technology

About the Company

Over 25 years as an Enterprise performance partner for Cloud, Cyber and IT Collaboration, Data Centre Services and Sustainability.

Today, every organisation can access pretty much the same IT. But not the same IT performance. We provide our clients with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service. Our Professional Services provide deep expertise. Our Managed Services deliver lean, ‘always-on’ peace of mind. And our secure Cloud, Communication and Collaboration platforms power high-performance, hybrid teams.

What we do is combine these services with a team that’s given permission to promise more, backed by a service commitment to deliver more.

What you get is Technology. Only better.

Listed Jobs

Company Name

ARO Technology

Job Title

Remote 1st Line Field Engineer

Job Description

Job Title: Remote 1st Line Field Engineer Role Summary: Provide first‑line technical support to ARO customers both remotely and on‑site, managing a queue of incidents, ensuring SLA compliance, and delivering high‑quality customer service. Expectations: - Own and manage ticket queue independently. - Adhere to internal processes, SLAs, and OLAs. - Identify recurring problems and suggest improvements. - Communicate clearly with customers and stakeholders at all levels. - Log all interactions accurately in ticketing system. - Maintain professional relationships with colleagues and customers. - Continuously develop technical knowledge and service skills. Key Responsibilities: - Receive, triage, and resolve first‑line support requests via phone, email, or on‑site visits. - Escalate complex incidents to higher‑level teams as required. - Conduct on‑site visits for scheduled maintenance and major incidents. - Provide customer guidance on supported software and computing platforms. - Log and update tickets with detailed notes, resolution steps, and follow‑up actions. - Monitor ticket backlog and ensure timely resolution within SLA targets. - Participate in service desk operations and cross‑team initiatives. - Stay current on IT trends, technologies, and solutions relevant to the user community. Required Skills: - 1–3 years experience in technical customer service or first‑line IT support. - Proven track record of meeting SLA targets in a fast‑paced environment. - Strong customer service and engagement skills; ability to interact with all user levels. - Working knowledge of: - Microsoft Office & Office 365 - AV products - WAN, LAN, WLAN, ADSL - Windows Desktop (Windows 7 +), Windows Server (2003 +) - Firewall technologies (SonicWall, Cisco) - Virtualization (VMware, Hyper‑V) - Active Directory - Storage (SAN) - DHCP & DNS - Full UK driving licence. - Desirable: network equipment troubleshooting (firewalls, switches), Mac OS, Microsoft Intune, Veeam backup, mobile device management, FSMO roles, VLANs, ServiceNow. Required Education & Certifications: - Minimum of a Level 3 IT qualification or equivalent experience. - Certifications such as CompTIA A+, Network+, Microsoft MCSA/MCSA, or equivalent are preferred.

Macclesfield, United kingdom

Hybrid

Senior

29-01-2026

Company Name

ARO Technology

Job Title

Enterprise Account Manager

Job Description

**Job Title** Enterprise Account Manager **Role Summary** Lead the growth and retention of a portfolio of high-value enterprise IT clients. Drive revenue and gross profit via strategic account planning, consulting sales, and cross-functional collaboration. Deliver technology solutions in cloud, cybersecurity, hybrid infrastructure, modern workplace, telecommunications, sustainability, managed services, and networking. **Expectations** - Achieve and exceed revenue, gross profit, and pipeline targets. - Cultivate relationships with senior stakeholders at C‑suite level. - Build and maintain accurate CRM data and forecasting. - Partner effectively with vendors such as Microsoft, HP, and other technology providers. - Deliver high client satisfaction and long‑term partnership. **Key Responsibilities** - Develop comprehensive account expansion strategies and tactical plans. - Conduct discovery/value‑mapping sessions to identify client needs and shape solution proposals. - Lead tender and proposal activities to closure. - Collaborate with sales development, pre‑sales, delivery, and technical specialists to craft winning proposals and ensure service delivery. - Monitor market trends, competitive activity, and technology developments to identify growth opportunities. - Maintain rigorous account documentation and maintain CRM accuracy. - Travel to client sites as required. **Required Skills** - Proven experience as an Enterprise Account Manager or equivalent in IT services. - Deep knowledge of emerging IT technologies (cloud, cybersecurity, hybrid infrastructure, modern workplace, networking). - Strong vendor partnership experience (e.g., Microsoft, HP). - Excellent emotional intelligence, relationship‑building, and stakeholder management. - C‑suite engagement and negotiation skills. - Analytical and problem‑solving capabilities. - Ability to explain technical concepts to non‑technical audiences. - Leadership, influence, and self‑driven target achievement. - Proficiency in CRM systems and pipeline management. - Full UK driving licence (if required). **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Relevant industry certifications (e.g., Microsoft Certified: Azure Solutions Architect, CompTIA Security+, or equivalent) are desirable.

London, United kingdom

Hybrid

Senior

16-03-2026