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Aircall

Aircall

aircall.io

21 Jobs

736 Employees

About the Company

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 100+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences.

Trusted by over 20,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships.

Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Listed Jobs

Company background Company brand
Company Name
Aircall
Job Title
Senior Software Engineer Electron - Remote from France
Job Description
**Job title:** Senior Software Engineer – Electron (Remote – France) **Role Summary:** Own end‑to‑end lifecycle of Aircall’s desktop application built on Electron. Design, develop, and maintain the app, CI/CD pipelines, and native integrations to deliver a high‑performance, secure user experience across macOS and Windows. **Expectations:** - Deliver robust, automated release pipelines with code signing, notarization, and safe auto‑updates. - Ensure code quality and performance through automated testing and monitoring. - Collaborate closely with QA, DevOps, and hardware integration teams. - Participate in on‑call rotation and incident response. **Key Responsibilities:** - Own the full desktop app lifecycle: build, package, distribute, and update. - Design and maintain GitLab CI pipelines, including automated signing and artifact storage. - Implement and maintain automated end‑to‑end tests (Playwright/Cypress) and unit/integration tests. - Manage major Electron/Chromium version upgrades, mitigating breaking changes. - Debug and optimize memory and CPU usage for high‑audio‑quality calls. - Integrate and maintain USB telephony hardware (Jabra, Plantronics, Yealink). - Write and enforce best‑practice guidelines, mentor peers, and evangelize Electron standards. - Participate in incident management, triage, and root‑cause analysis. **Required Skills:** - 5+ years of professional software engineering, 3+ years in Electron and Node.js ecosystem. - Deep knowledge of Electron 35+, electron‑builder, electron‑updater, and Vite. - Proven experience building CI/CD pipelines (GitLab CI) for desktop apps. - Hands‑on experience with macOS/Windows code signing, notarization, and auto‑update flows. - Strong background in automated testing (Playwright, Cypress, Jest). - Familiarity with USB HID integration and native module development (node‑hid). - Solid understanding of security best practices, dependency management, and browser versioning impacts. - Proficiency in TypeScript, RxJS, and modern development tooling (AI assistants, CI/CD). - Ability to write maintainable, type‑safe code and automate manual processes. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or related technical field (or equivalent professional experience). - No mandatory certifications required.
France
Remote
Senior
17-12-2025
Company background Company brand
Company Name
Aircall
Job Title
Product Manager Intern - Paris
Job Description
**Job title:** Product Manager Intern **Role Summary:** Support product development for a SaaS customer communications platform by conducting data‑driven analysis, monitoring performance metrics, and collaborating with cross‑functional teams to prioritize enhancements that improve user experience and agent efficiency. **Expectations:** - Manage product analysis from data collection to actionable insights. - Define, track, and report on key performance indicators. - Partner with Product, Design, Engineering, and Go‑to‑Market teams to shape feature requirements and roadmaps. - Translate customer feedback into user stories and prioritization logic. - Deliver clear documentation such as knowledge‑base articles and product demos. **Key Responsibilities:** 1. Gather and synthesize usage logs, analytics, and customer feedback to identify patterns and bottlenecks. 2. Use modern data tools and, where applicable, AI/LLM technologies to enrich analysis. 3. Research, recommend, and implement tools for tracking product metrics (latency, reliability, usability). 4. Define, monitor, and report on KPIs aligned with product goals; set up dashboards, alerts, and reports. 5. Work with Product, Design, and Engineering to define feature requirements and prioritize enhancements. 6. Create clear user stories, data‑backed recommendations, and support agile development cycles. 7. Produce knowledge‑base content, FAQs, and product demos to support launches and GTM efforts. **Required Skills:** - Strong analytical skills with experience interpreting usage data and customer feedback. - Familiarity with data analysis tools (SQL, Excel, BI dashboards). - Understanding of SaaS product lifecycle and metric-driven decision making. - Ability to write concise user stories and product documentation. - English fluency; ability to communicate effectively in cross‑functional teams. - Knowledge of agile methodologies and collaborative product development. **Required Education & Certifications:** - Current Master’s student (final year) in Engineering, Business, or related field. - Prior internship or project experience in product or project management is a plus.
Paris, France
On site
Fresher
19-12-2025
Company background Company brand
Company Name
Aircall
Job Title
Senior Software Engineer - Paris based
Job Description
**Job Title** Senior Software Engineer **Role Summary** Lead the design, development, deployment, and operation of high‑availability, real‑time backend services that power Aircall’s core product. Drive architectural decisions, ensure operational excellence, and mentor engineering teams while delivering scalable, secure, and performant solutions on AWS using Ruby, Ruby on Rails, TypeScript, and Node.js. **Expectations** - Deliver complex, production‑grade backend features on time and within scope. - Own significant service components, influence design, and impact overall platform resilience. - Participate in on‑call rotation and respond to critical incidents. - Advocate best practices, metrics, and observability across the engineering organization. **Key Responsibilities** - Build, test, and deploy distributed, real‑time services using Ruby/Node.js stacks on AWS. - Own and evolve core service modules, ensuring security, scalability, reliability, and performance. - Lead architectural decisions for new and existing services, aligning with business goals. - Drive initiatives that enhance platform resilience, scalability, and operational efficiency. - Participate in on‑call rotations, troubleshoot incidents, and maintain continuous system reliability. - Mentor junior engineers and evangelize best practices across teams. **Required Skills** - 3+ years of backend development experience in Ruby, Ruby on Rails, TypeScript, or Node.js. - Deep understanding of AWS services (EC2, ECS/EKS, RDS, S3, CloudWatch, Lambda, etc.) in production, high‑volume environments. - Strong grasp of security, scalability, reliability, and performance principles. - Experience with distributed system design, real‑time data processing, and observability. - Proficiency in automated testing, CI/CD pipelines, and deployment automation. - Excellent problem‑solving, communication, and collaboration skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). - AWS certification (e.g., AWS Certified Solutions Architect or Developer) preferred but not mandatory. ---
Paris, France
Hybrid
Senior
21-12-2025
Company background Company brand
Company Name
Aircall
Job Title
Salesforce Engineer - Bellevue
Job Description
**Job Title** Salesforce Engineer **Role Summary** Design, develop, test, and maintain scalable Salesforce integration solutions. Deliver high‑quality, secure, and performant code across the entire SDLC, mentor junior engineers, and ensure continuous reliability through monitoring, on‑call support, and performance optimization. **Expectations** - Produce robust, maintainable Apex, Lightning, and Visualforce code. - Own architecture and end‑to‑end delivery of custom solutions. - Participate actively in code reviews, knowledge sharing, and security best practices. - Respond to production incidents via on‑call rotation and maintain high uptime. - Mentor junior staff and contribute to engineering best practices. **Key Responsibilities** - Analyse requirements and translate them into technical Salesforce solutions. - Design and implement Salesforce architecture, data models, and security layers. - Write, refactor, test, and deploy Apex, Lightning components (Aura/LWC), and Visualforce. - Integrate Salesforce with external systems using REST/SOAP, Platform Events, and Change Data Capture. - Optimize product and platform performance; monitor system health and set up alerts. - Participate in code reviews, ensuring quality, security, and adherence to standards. - Provide production support, troubleshooting data, sharing, and integration issues. - Engage in continuous learning and improvement of development processes. **Required Skills** - 3+ years of professional Salesforce development experience. - Expert Apex (triggers, batch, testing), Lightning (Aura & LWC), Visualforce. - Deep knowledge of Declarative tools (Flow, Process Builder, Permissions, Security Model). - Strong understanding of Salesforce data architecture, security best practices, and multi‑tenant performance. - Experience with Salesforce DX (SFDX), Git, and CI/CD pipelines (Copado, Gearset, Azure DevOps). - Proficiency in REST/SOAP integrations and asynchronous patterns (Platform Events, CDCA). - Ability to design secure, scalable solutions that respect OWD, Sharing Rules, and Permission Sets. - Excellent analytical, problem‑solving, communication, and collaboration skills. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - Platform Developer II or equivalent advanced Salesforce Developer/Architect certification.
Seattle, United states
Hybrid
Junior
06-01-2026