Superstars

www.gosuperstars.co.uk

4 Jobs

60 Employees

About the Company

Superstars is based on an innovative new staffing model. We provide
clients with a curated pool of talent drawn from an exclusive network
of the finest individuals in their fields.

We pledge that we will provide the best service possible for our
talent and our clients, making margins and fees disappear forever.

What we do for our Clients:

Our website connects client with our talent with the help of the best
agents in the business. Our unique subscription model works without
margins or fees to save you money and ensure a flexible service that
can adapt to your needs.

What we do for our Talent:

We will treat you as an individual and not a commodity. We will audit
your skills and help you to achieve your goals - and look after you
whilst working towards them.

We offer real counselling and mentoring from our Talent Managers who
bring over 20 years worth of in-depth industry knowledge for you to
draw from.

Listed Jobs

Company Name: Superstars
Job Title: Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working)
Job Description: Job Title: Enterprise Customer Success Manager Role Summary: Owns customer relationships for large enterprise accounts, ensuring post-sales success through onboarding, product adoption, retention, renewal management, and account expansion. Partners with sales teams to identify growth opportunities and collaborates cross-functionally to resolve customer challenges and drive advocacy. Expectations: Achieve renewal revenue forecasts, maintain high customer satisfaction and retention rates, meet KPIs on touchpoints, churn, and account expansion. Drive proactive adoption and mitigate retention risks through strategic check-ins and business reviews. Key Responsibilities: - Manage 50+ enterprise accounts post-sale. - Facilitate onboarding and maximize product adoption. - Execute complex renewals and retention strategies. - Identify upsell/cross-sell opportunities collaborating with sales. - Conduct stakeholder engagement and customer advocacy initiatives. - Serve as internal customer voice, coordinating with cross-functional teams to resolve issues and provide product feedback. Required Skills: - Minimum 8 years in customer-facing roles (account management, sales, customer success). - Experience managing 50+ enterprise accounts. - Demonstrated success in managing renewals, negotiations, and retention strategies. - Proven ability to build strategic stakeholder relationships. - Strong organizational and prioritization skills for large account books. - Critical thinking and problem-solving expertise. - Excellent communication and presentation skills in verbal and written form. - At least 2 years of SaaS industry experience. - 2+ years hands-on Salesforce usage. - Resilience and adaptability in dynamic environments. - Capable of independent work and team collaboration. Required Education & Certifications: - Preferred: Bachelor’s degree in business or related field (BA/BS). Equivalent experience may be considered. - Preferred: MEDDPICC methodology understanding, international sales experience (non-North American), channel sales partnership familiarity, remote-first work experience.

Company Name: Superstars
Job Title: Enterprise Customer Success Manager (Remote-working) - CAD $110,000 – CAD $132,000/Yearly + bonus - Canada
Job Description: **Job Title:** Enterprise Customer Success Manager **Role Summary** Manage enterprise customer relationships to drive retention, satisfaction, and growth across the post-sales lifecycle, collaborating cross-functionally to ensure successful product adoption and account expansion. **Expectations** - Minimum 8+ years in customer success, sales, or account management roles. - Proven expertise in managing 50+ complex enterprise accounts and negotiating renewals. - Experience in SaaS and Salesforce platform usage required. **Key Responsibilities** - Own lifecycle management of strategic enterprise accounts, including onboarding, engagement, renewal, and retention. - Lead complex renewals and drive net revenue retention by navigating commercial terms. - Identify expansion opportunities through consultative discovery and partnership with sales teams. - Execute quarterly forecasting, customer touchpoints, and business reviews to meet KPIs (renewal rates, churn reduction, satisfaction). - Collaborate with cross-functional teams (Sales, Legal, Marketing, Product) to resolve issues and implement improvements. - Advocate for customer needs internally, providing product feedback and resolving challenges. - Develop case studies, drive advocacy, and build stakeholder relationships to strengthen account loyalty. **Required Skills** - Enterprise account management in SaaS. - Strategic stakeholder relationship-building. - Complex customer negotiation and renewal management. - Data-driven forecasting and KPI-driven performance. - Strong consulting, communication, and presentation skills. - Proficiency in Salesforce and collaboration tools for remote teamwork. **Required Education & Certifications** - BA/BS degree or equivalent experience preferred. - Fundamental understanding of MEDDPICC methodology preferred. - Experience in international markets or with channel sales partners preferred.

Company Name: Superstars
Job Title: Enterprise Customer Success Manager - CAD $115,000 – CAD $131,000 / year + Bonus - Canada (Remote working)
Job Description: **Job Title:** Enterprise Customer Success Manager **Role Summary:** Lead post‑sales success for a portfolio of 50+ global enterprise accounts for a SaaS e‑learning platform. Drive product adoption, renewal, and expansion while partnering with Sales, Legal, Product, and Support to deliver a seamless customer experience across onboarding, engagement, and renewal cycles. **Expectations:** - Manage a high‑value, strategic account book. - Achieve net revenue retention and maximize expansion revenue. - Deliver consistent, measurable customer success KPIs (engagement, satisfaction, churn, renewal). - Act as the voice of international customers to the product and engineering teams. **Key Responsibilities:** - Own the entire customer journey: onboard, enable adoption, conduct business reviews, and manage renewals. - Lead complex renewal negotiations, finalize commercial terms, and close on‑time renewals. - Proactively identify and execute upsell / expansion opportunities; provide Sales with qualified leads and data. - Forecast renewal revenue and update pipeline forecasts. - Conduct consultative discovery calls to uncover pain points and align product value. - Collaborate cross‑functionally with Sales, Legal, Product, Order Management, Marketing, Finance, and Support. - Gather and communicate customer feedback, champion advocacy, and support case study / partnership development. **Required Skills:** - 8+ years in account management, Sales, or Customer Success with a SaaS focus. - Proven experience managing 50+ enterprise accounts and driving renewal strategy. - Strong critical‑thinking, negotiation, and problem‑solving ability. - Customer‑centric mindset with excellent verbal, written, and presentation skills. - Ability to prioritize a strategic book and work independently in a fast‑paced environment. - 2+ years SaaS experience; 2+ years Salesforce usage. - Familiarity with MEDDPICC framework and channel sales motion is a plus. - Excellent communication in English; additional languages preferred for international accounts. **Required Education & Certifications:** - Bachelor’s degree (BA/BS) or equivalent experience. - Certifications in Customer Success or related fields are desirable but not mandatory.

Company Name: Superstars
Job Title: Channel Sales Manager, EMEA - €60,000 to €70,000/Yearly + bonus (Remote Working) - UK, Ireland or Denmark based (French speaking)
Job Description: Job Title: Channel Sales Manager, EMEA Role Summary: Lead and expand the partner ecosystem across the EMEA region for an e‑learning SaaS platform. Drive partner‑generated revenue, manage renewal pipelines, and provide sales enablement and support to channel partners while aligning with corporate strategy and compliance requirements. Expectations: - Deliver measurable revenue growth and renewal rates through partner engagement. - Maintain accurate forecasting and risk mitigation for partner pipelines. - Represent the company at industry events and partner meetings. - Collaborate cross‑functionally with Marketing, Compliance, Legal, Enablement, and Sales to align partner programs with corporate policies. Key Responsibilities: - Own overall partner relationships, developing structured engagement strategies and providing business development support. - Monitor, analyze, and optimize partner deal pipelines, delivering accurate forecasts and strategic recommendations to leadership. - Support partner sales and customer success teams with product knowledge, training, messaging, demonstrations, and data insights. - Represent the company at industry events, trade shows, and partner meetings (in‑person and virtual). - Liaise with Marketing on campaigns and events to ensure two‑way communication and brand adherence. - Coordinate with Compliance on security questions, questionnaires, and risk assessments for partner clients. - Work with Legal on TOS, OSA, and other contractual documents for partner‐client relationships. - Assist senior managers with distribution agreement changes and signature processes. - Collaborate with Enablement to create and distribute resources for new products, upgrades, and policy changes. - Participate in weekly team meetings, including early‑morning syncs. Required Skills: - 5–8 years channel sales experience, with at least 2 years in SaaS. - Proven expertise in the UK/Ireland/EMEA partner market and ecosystem. - Fluency in English and French; strong communication and negotiation skills. - Proficiency with Salesforce.com and sales pipeline management. - Strong analytical skills for assessing partner performance and sales data. - Ability to conduct C‑level discussions and strategic negotiations. - Proficiency in Google Workspace (G‑suite) and Microsoft Office. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or equivalent relevant experience.