Duffel

About the Company

The complete toolkit for selling travel online. Most of the world's travel technology was built in a bygone era. Travel companies today need tools that are flexible enough to mould to customer expectations and powerful enough to support a growing business. Layer by layer, piece by piece, we're rebuilding the infrastructure that underpins the travel industry to bring it into the modern era and usher in a new, effortless travel experience. We're backed by Benchmark, Blossom, Index Ventures, Kima Ventures, and Y Combinator (S18).

Listed Jobs

Company Name

Duffel

Job Title

Site Reliability Engineer

Job Description

**Job Title**: Site Reliability Engineer **Role Summary**: Lead infrastructure reliability, performance, and resilience for a globally scaling travel technology platform. Focus on operational stability, observability, and system automation to support high-demand, real-time applications. **Expectations**: - Infrastructure/systems engineering generalist with deep technical troubleshooting expertise. - Software development proficiency (code quality, readability prioritized). - Familiarity with modern observability and reliability practices. - Incident response experience in high-pressure environments. - Strategic thinking to balance technical trade-offs against business outcomes. - Strong communication and collaborative problem-solving skills. **Key Responsibilities**: - Manage Google Cloud Platform infrastructure (GKE, CloudSQL, BigQuery, Memorystore). - Operate cloud security and compliance for PCI Cardholder Data Environments. - Implement IaC/Infrastructure Automation via Terraform. - Maintain GitOps workflows using ArgoCD and Helm. - Optimize observability stack (Grafana, Thanos, Prometheus, OpenTelemetry, Honeycomb). - Support data pipelines using Pub/Sub, Airbyte, dbt. - Drive global multi-region infrastructure architecture planning. - Enhance reliability via early detection and monitoring system standardization. - Collaborate with engineering teams to align operational needs with product scaling. **Required Skills**: - Cloud Platforms: Google Cloud Platform (GKE, CloudSQL, BigQuery, Memorystore). - IaC Tools: Terraform, GitOps (ArgoCD, Helm). - Observability: OpenTelemetry, Honeycomb, Prometheus, Grafana. - DevOps Practices: CI/CD (e.g., multi-deploy architectures). - Programming: Elixir/Phoenix experience preferred; proficiency in scripting/languages. - Systems Administration: Linux, containerization (Kubernetes), load balancing, networking. - Security: Cloud security/compliance (PCI DSS). - Data Pipeline Tools: Pub/Sub, Airbyte, dbt. **Required Education & Certifications**: - Bachelor’s degree in Computer Science, Engineering, or related field. - Certifications: GCP Professional Certifications, or equivalent experience in cloud reliability engineering.

London, United kingdom

Hybrid

12-10-2025

Company Name

Duffel

Job Title

Vice President of Sales

Job Description

Job Title: Vice President of Sales Role Summary: Lead the global go‑to‑market strategy for a high‑growth travel‑tech startup, steering revenue growth through self‑serve, sales‑assist, and enterprise sales models. Own P&L, scaling a cross‑functional GTM organization (sales, marketing, support) and driving international expansion. Expectations: - Deliver scalable growth across multiple markets and verticals. - Optimize monetization, pricing, and retention. - Build and nurture a high‑performance, diverse GTM team. - Own financial and operational planning with clear investment rationale. Key Responsibilities: 1. Define and execute the overarching GTM strategy, aligning sales, marketing, and support. 2. Scale and manage a multi‑disciplinary GTM organization, including hiring, training, and headcount planning. 3. Own P&L, forecasting, and operational budgeting for the sales & marketing functions. 4. Lead product‑led growth initiatives and self‑serve channel development. 5. Drive global market expansion, establishing partnerships and key stakeholder relationships. 6. Implement pricing strategies that maximize revenue and customer lifetime value. 7. Create clear and compelling operational plans for each planning cycle (short, mid, long term). Required Skills: - Proven leadership in a Series B‑D high‑growth startup or scale‑up. - Operator mindset with execution focus. - Experience managing a P&L and scaling sales and marketing functions. - Strong ability to hire, develop, and retain top talent in competitive markets. - Exceptional communication, stakeholder management, and partnership building. - Proactive, data‑driven decision making. Required Education & Certifications: Bachelor’s degree or equivalent experience in business, marketing, finance, or related field. Advanced degree or relevant certifications (e.g., MBA, Sales Leadership) are a plus.

London, United kingdom

Hybrid

Senior

06-11-2025