- Company Name
- CLS Group
- Job Title
- Vice President, Infrastructure Application Support
- Job Description
-
**Job Title:**
Vice President, Infrastructure Application Support
**Role Summary:**
Senior leadership role focused on second‑line production support for business‑critical Linux/UNIX applications, ensuring 24/7 availability, incident resolution, and effective change management. Provides stakeholder communication, on‑call coverage, and cross‑team collaboration to maintain SLA compliance and support continuous improvement.
**Expectations:**
- Lead a high‑performance support team and serve as the primary contact for stakeholder communications.
- Manage on‑call rotations, incident triage, and problem escalation.
- Deliver reliable service with minimal business impact, meeting all SLA and reporting requirements.
- Champion process excellence, documentation, and knowledge sharing across teams.
**Key Responsibilities:**
- Provide 2nd‑line support for CLS Linux/UNIX application services (production, UAT, dev, test).
- Coordinate with Unix Application, Unix Infrastructure, and Unix DBA support teams.
- Escalate and resolve incidents, problems, and faults; implement fixes and workarounds.
- Maintain and upgrade application packages, following change‑management procedures.
- Conduct Disaster Recovery testing, weekend maintenance, and release acceptance activities.
- Create and maintain operational documentation, runbooks, and service metrics.
- Mentor and provide peer leadership to support staff.
- Interface with external vendors and development teams to drive service improvements.
**Required Skills:**
- Extensive experience supporting critical applications on Red Hat Enterprise Linux (RHEL).
- Proficient with AWS services (EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS SQL, Route 53, VPC, CloudFormation).
- Experience with IBM WebSphere MQ, WebSphere Application Server, Apache Tomcat, and Swift messaging.
- Strong command‑line skills and scripting in Shell and Python.
- Familiarity with ServiceNow (ticketing, SLAs, incident/problem/change workflows).
- Knowledge of ITIL framework (Incident, Problem, Change).
- Ability to perform database queries on PostgreSQL and DB2.
- Experience maintaining SSL certificates for ISVA/LDAP/WebSphere components.
- Understanding of release management and deployment processes.
- Excellent documentation and technical writing abilities.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Prior IT operations experience, preferably in a financial services environment.
- Optional certifications: ITIL Foundation, Red Hat Certified Engineer, AWS Certified Solutions Architect, or related credentials.