- Company Name
- Apryse
- Job Title
- Solutions Engineer (English/Italian/Spanish)
- Job Description
-
**Job Title:** Solutions Engineer (English/Italian/Spanish)
**Role Summary:**
Act as the technical evangelist for Apryse SDKs, guiding prospective and existing customers through evaluation, testing, and implementation. Collaborate with sales and product engineering to align customer requirements with licensing and product road‑maps, ensuring successful adoption across multiple industry verticals.
**Expectations:**
- Deliver product demos, install demo/beta SDK versions, and support pre‑sales technical tickets.
- Diagnose and resolve customer code issues, provide implementation guidance, and manage risk alerts to sales.
- Communicate clearly in English, Italian, and Spanish with customers and internal teams.
- Stay current on competitor offerings, document standards, and emerging technologies.
**Key Responsibilities:**
- Conduct live and recorded demonstrations of Apryse SDKs.
- Assess customer technical pain points via email or calls; define functional, platform, and file‑format requirements.
- Work with sales and engineering to design solution proposals that maximize value.
- Relay customer feedback to product teams to influence roadmap priorities.
- Debug and troubleshoot customer applications, offering code‑level support.
- Track and manage all pre‑sales support tickets; flag potential sales risks.
- Coach sales staff on product and technical messaging.
- Monitor industry trends, standards (PDF, SVG, XPS, PostScript), and AI/graphics developments.
**Required Skills:**
- 3+ years developing complex software (C#, PHP, ASP.NET, HTML5, JavaScript, JSON, RESTful APIs).
- 3+ years in solutions architecture, integration, or technical customer support.
- Proficiency in Italian and Spanish (both written and spoken).
- Strong web development expertise; familiarity with modern JS frameworks (React/Angular) and build tools (NPM/Yarn, Webpack).
- Experience with mobile platforms (Android, iOS, UWP).
- Ability to read and debug source code; GitHub/technical blog portfolio preferred.
- Excellent written and verbal communication; strong analytical, problem‑solving, and organizational abilities.
- Self‑motivated, dependable, and able to prioritize in fast‑paced environments.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Software Engineering, or a closely related field (or equivalent experience).
- No specific certifications required; relevant technical certifications are a plus.