EasyVista

www.easyvista.com

1 Job

397 Employees

About the Company

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations.

EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences.

Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

For more information, visit www.easyvista.com, and follow us.

Listed Jobs

Company Name: EasyVista
Job Title: Support Engineer - ITOM H/F
Job Description: **Job Title**: Support Engineer – ITOM **Role Summary**: Provide first‑line technical and functional support for the EV Observe product, ensuring customer satisfaction and product reliability. Manage incidents from detection to resolution, contribute to knowledge base development, and translate customer needs into product enhancements. **Expectations**: - Deliver timely, accurate support and documentation. - Consistently meet or exceed defined service level targets. - Rigorously follow internal procedures and security standards. - Communicate clearly in French, English, and Spanish (written and spoken). **Key Responsibilities**: - Analyze and resolve incidents covering technical (data collection, platform operation, database issues) and functional (user guidance) aspects. - Log and track incidents, providing status updates and final resolution. - Enrich the product knowledge base with new findings and troubleshooting steps. - Identify recurring issues, propose solutions, and collaborate with product teams to drive improvements. - Produce technical and functional specifications to translate customer requirements into product features. - Modify and deploy lightweight changes to collection scripts; manage phased roll‑outs. - Support a SaaS platform built on BigData technologies and hybrid infrastructures. - Share best practices and lessons learned within the support organization. **Required Skills**: - 5+ years of experience as an ITOM Support Engineer or in equivalent technical support role. - Proficient in Linux command line operations. - Strong network troubleshooting and Windows systems administration skills. - Advanced SQL query writing and database problem‑solving. - Scripting proficiency: Perl, PowerShell, and Linux shell scripting. - Experience with SaaS platforms, hybrid infrastructures, and enterprise‑grade IT environments. - Excellent written and verbal communication in French, English, and Spanish. - Ability to apply procedures with precision and maintain thorough documentation. - Curiosity and willingness to learn emerging technologies. **Required Education & Certifications**: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). - Relevant certifications (e.g., ITIL Foundation) are desirable.