Culligan UK

www.culligan.co.uk

1 Job

327 Employees

About the Company

Waterlogic has combined with Culligan to provide innovative and high-quality water solutions.

Our mission as one Culligan is to provide better water for everyone. We supply a wide range of products and services for all sectors across the UK.

Listed Jobs

Company Name: Culligan UK
Job Title: Customer Retention Executive
Job Description: **Job Title** Customer Retention Executive **Role Summary** Engage with customers at risk of cancellation or downgrade, resolve their concerns, and provide tailored solutions to maintain loyalty. Monitor and analyze retention data, collaborate with cross‑functional teams, and ensure all interactions adhere to company policy and regulatory standards. **Expectations** - Reduce churn rate and increase customer retention metrics. - Deliver prompt and satisfactory resolution to complaints. - Maintain accurate documentation in CRM and provide actionable insights to improve processes. **Key Responsibilities** 1. Proactively contact customers expressing intent to cancel or downgrade services. 2. Understand concerns, employ empathy, problem‑solving, and negotiation to offer customized solutions. 3. Investigate complaints and resolve them promptly with positive outcomes. 4. Build trust and rapport through clear, customer‑first communication. 5. Monitor retention metrics, identify trends, and report findings to improve processes. 6. Collaborate with Customer Service, Sales, and Product teams to address recurring issues. 7. Ensure compliance with company policies and regulatory requirements. 8. Maintain up‑to‑date product and service knowledge for effective benefit communication. 9. Use CRM to track interactions and retention strategies. 10. Conduct follow‑up to confirm satisfaction of retained customers. 11. Promote brand values and advocate positive customer experiences. **Required Skills** - Strong interpersonal and verbal communication. - Excellent problem‑solving and negotiation abilities. - Empathy and customer‑centric mindset. - Ability to stay calm under pressure and handle challenging conversations. - Analytical skills to interpret data and identify improvement opportunities. **Required Education & Certifications** - High school diploma or equivalent (additional qualifications in customer service or related fields are advantageous).*

Wolverhampton, United kingdom

On site

19-12-2025