GMA Consulting

About the Company

With over 20 years experience in the Professional and Business recruitment sector. GMA Consulting specialises in IT, Digital, Security, and Financial Services sectors across the UK.
With expertise in recruiting IT permanent and contract professionals across the UK.

GMA Consulting focuses on relationship led recruitment.

With a focus on Diversity and Inclusion.

Adding value through our experience

Listed Jobs

Company Name

GMA Consulting

Job Title

2nd Line Remote Support

Job Description

**Job title** 2nd Line Remote Support **Role Summary** Provide advanced technical assistance and resolution for escalated issues from 1st line support and manage high‑volume overflow cases. Operate primarily remotely with occasional on‑site visits (1 day/week). **Expectations** - Deliver timely, quality support for complex incidents. - Maintain high customer satisfaction ratings. - Collaborate with cross‑functional teams and escalated specialists. - Document solutions accurately in the ticketing system. **Key Responsibilities** - Diagnose and resolve complex hardware, software, network, and security issues. - Escalate unresolved incidents to appropriate specialist teams. - Handle high‑priority tickets and outages, ensuring minimal downtime. - Provide guidance and knowledge transfer to 1st line staff. - Participate in after‑hours on‑call rotation as required. - Contribute to knowledge base documentation and continuous improvement initiatives. - Attend weekly hybrid meetings and comply with security protocols. **Required Skills** - Strong troubleshooting and analytical skills. - Proficiency with Windows, macOS, Linux, and virtualization technologies. - Experience with remote desktop tools, ticketing systems (e.g., ServiceNow, Jira), and Active Directory. - Knowledge of networking concepts (TCP/IP, DNS, VPN, firewalls). - Excellent communication and customer service abilities. - Ability to work independently and in a team environment. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. - CompTIA A+ and Microsoft MCSA/MCSA or equivalent foundational certifications preferred. - Additional certifications such as CompTIA Network+, CompTIA Security+, or vendor‑specific (e.g., Cisco CCNA) are advantageous.

West lothian, United kingdom

On site

30-12-2025

Company Name

GMA Consulting

Job Title

Contract Solution Architect

Job Description

**Job title** Contract Solution Architect – SAP ERP Migration **Role Summary** Provide end‑to‑end SAP ERP solution design and architecture for a major transformation, leading the migration of legacy systems (SAGE and Microsoft Dynamics) to a modern SAP platform. Deliver technical direction, project management, and stakeholder coordination while working remotely with occasional site visits. **Expectations** - Deliver a complete SAP solution blueprint within agreed timelines and budget. - Ensure smooth transition of business processes from legacy systems to SAP, minimizing downtime. - Maintain high standards of quality, security, and compliance across all phases of the project. - Act as the primary technical liaison between business users, developers, and external vendors. **Key Responsibilities** - Lead the SAP solution design, architecture, and migration strategy. - Analyze and map current SAGE and MS Dynamics processes to SAP equivalents. - Create detailed functional and technical specifications, integration designs, and data migration plans. - Coordinate with project managers, developers, and business analysts to meet project milestones. - Conduct architecture reviews, risk assessments, and quality assurance testing. - Provide training and support to end‑users during transition. - Manage documentation, version control, and change management processes. - Travel to West Wales and Surrey sites as required for stakeholder meetings and on‑site assessments. **Required Skills** - Deep expertise in SAP ERP (incl. FI/CO, MM, SD, PP, or relevant modules). - Proven experience migrating from SAGE and/or Microsoft Dynamics to SAP. - Strong solution‑architecture, integration, and data‑migration capabilities. - Excellent analytical, problem‑solving, and project‑management skills. - Effective communication and stakeholder‑management abilities. - Familiarity with global compliance and data‑security standards. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or a related field. - SAP Certified Application Associate (or higher) in SAP ERP or related module(s). - Certifications in project management (PMP, PRINCE2) highly preferred.

Cobham, United kingdom

On site

13-01-2026