Acturis Limited

About the Company

At Acturis we don't talk about digital transformation, we deliver it.

This ability to meet the transformational demands of our clients has been the key to our success. From an ambitious idea in 2000, Acturis has become the tech provider of choice for brokers, insurers and MGAs throughout the UK and internationally.

Supporting 95,000 users in over 40 countries, Acturis has built a leading position in every market it operates in. This hasn't come about by chance - since day one our goal has been to be the best and, in that respect, nothing has changed.

But with our unique approach to software, we have helped drive much of the change the insurance industry has seen over the last 20 years. Because at Acturis, we don't just connect markets - we create them.

For more information, visit www.acturis.com

Listed Jobs

Company Name

Acturis Limited

Job Title

Graduate Technical Support Analyst - London

Job Description

**Job Title:** Graduate Technical Support Analyst **Role Summary:** Provide first‑line technical support for the Acturis SaaS insurance platform, diagnosing and resolving system and user issues, advising customers on functionality, configuring solutions to meet client requirements, and testing new software releases. Work both onsite and remotely with brokers, insurers, and MGAs to analyze needs and propose improvements. **Expectations:** - Follow a transparent career structure with regular feedback and three formal performance reviews per year. - Participate in project leadership, resource management, and mentorship of junior team members. - Complete intensive onboarding, industry‑recognized training, and funded specialist courses as you progress. **Key Responsibilities:** - Diagnose and resolve technical issues reported by users. - Advise customers on platform functionality and best practices. - Configure the Acturis platform to align with client specifications. - Test and validate new software releases before deployment. - Conduct on‑site and remote client engagements to gather requirements and identify enhancement opportunities. - Collaborate with cross‑functional teams to ensure timely issue resolution and continuous improvement. **Required Skills:** - Strong logical, analytical, and problem‑solving abilities. - Quick learner with the ability to assimilate new concepts rapidly. - Excellent written and verbal communication skills. - Organized, detail‑oriented, and able to work effectively in a collaborative team environment. **Required Education & Certifications:** - 2:1 (or higher) degree in a STEM discipline (or equivalent). - Minimum A‑levels: AAB, including an A in Mathematics. - No specific professional certifications required.

London, United kingdom

Hybrid

Junior

25-02-2026