- Company Name
- Axon
- Job Title
- Director, Enterprise Business Operations
- Job Description
-
**Job Title:** Director, Enterprise Business Operations
**Role Summary:**
Strategic and operational leader responsible for translating enterprise strategy into actionable roadmaps, driving cross‑functional execution, and improving organizational efficiency. Works closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to align initiatives, build data‑driven performance frameworks, and enable high‑impact decision‑making.
**Expectations:**
- 12+ years of senior management experience in Business Operations, Strategy, Consulting, or Program Management (minimum 8+ years for Senior Manager level).
- Proven track record of leading cross‑functional initiatives in high‑growth or fast‑paced environments.
- Strong analytical mindset with model building and data storytelling skills.
- Ability to operate autonomously, manage multiple workstreams, and thrive in ambiguous settings.
**Key Responsibilities:**
1. **Strategic Planning & Execution** – Lead annual and quarterly planning, set goals, metrics, and execution plans; translate strategy into operational roadmaps, business cases, and actionable workstreams.
2. **Cross‑Functional Alignment** – Ensure teams progress against key initiatives, facilitate collaboration across Sales, Marketing, Customer Success, Professional Services, Finance, and Engineering.
3. **Operational Excellence** – Identify inefficiencies, design and implement scalable processes, tools, and systems; develop operating rhythms (QBRs, weekly reviews, OKR tracking).
4. **Performance Measurement** – Build dashboards and frameworks to track KPIs, support data‑driven decision‑making.
5. **Business Insights & Analytics** – Conduct deep‑dive analyses on operational performance, customer behavior, product usage, and financial metrics; partner with Finance on forecasting, headcount, and resource allocation.
6. **Executive Communication** – Create executive‑level presentations and reports synthesizing insights and recommendations.
7. **Project & Risk Management** – Lead mission‑critical cross‑company initiatives from concept through delivery; establish timelines, manage dependencies, mitigate risks, and ensure accountability.
**Required Skills:**
- Strategic & operational thinking, program and project management.
- Advanced analytical and modeling capabilities (Excel, SQL, BI tools).
- Data visualization and dashboard development.
- Executive‑level communication, storytelling, and presentation skills.
- Cross‑functional collaboration and influence without authority.
- Process improvement frameworks (Lean, Agile, OKR, Six Sigma).
- Change management, risk mitigation, and autonomy.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Finance, Engineering, or related field (MBA or advanced degree preferred).
- Professional certifications such as Six Sigma, PMP, Agile Certified Practitioner, or equivalent are preferred.
San francisco, United states
On site
Senior
21-01-2026