PlayPlay

3 Jobs

240 Employees

About the Company

Companies have a lot to say, and their audiences expect video content.

PlayPlay is the video creation platform that empowers Marketing and Communication teams to transform any message into engaging video stories.

With our powerful and intuitive products, the best AI technologies, and our focus on enterprise storytelling, we've enabled over 3,000 companies to make video their main form of communication.

Inspiring CSR initiatives, authentic employee interviews, valuable industry insights... bring all your stories to life with video.

Listed Jobs

Company Name: PlayPlay
Job Title: Mid-Market Customer Success Manager US - BASED IN PARIS
Job Description: **Job title** Mid-Market Customer Success Manager – US **Role Summary** Own a portfolio of 70–100 mid‑market customers, driving onboarding, adoption, and retention. Act as the primary liaison between the customer and PlayPlay’s product, sales, and marketing teams, ensuring high satisfaction and growth. **Expactations** - 1–3 years of customer success experience in B2B SaaS, with at least 1 year as a Customer Success Manager. - Proven ability to manage multiple stakeholders and priorities while maintaining strong relationships. - Fluent in English; written and verbal communication at a professional level. - Entrepreneurial mindset with a passion for helping clients achieve business outcomes through video solutions. **Key Responsibilities** - Manage day‑to‑day interaction with 70–100 mid‑market accounts, ensuring seamless onboarding, training, adoption, and renewal. - Monitor usage KPIs, identify adoption gaps, and coach customers to increase product utilization. - Own retention and renewal metrics, proactively addressing churn risks and generating upsell/cross‑sell opportunities. - Develop and deliver content strategy guidance, best‑practice workshops, and webinars to upskill users. - Collaborate on strategic projects: refine customer journey playbooks, expand learning resources, and streamline CS processes. - Serve as the customer voice: provide feedback to product teams, support sales during pre‑sales activities, and partner with marketing on case studies. **Required Skills** - Customer‑obsessed mindset, strong communication, and relationship‑building skills. - Organizational ability to handle multiple projects in a fast‑paced environment. - Proficiency in CS metrics (NPS, CSAT, churn, retention, expansion) and tools (CRM, customer success platforms). - Creative, resourceful thinking to generate innovative customer value initiatives. - Knowledge of the media or creative software industry is a plus. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Communications, or related field (preferred). - No mandatory certifications, but experience with SaaS CS tools and methodologies is required.

Company Name: PlayPlay
Job Title: Senior IA Product Manager - Prompt Engineer
Job Description: **Job Title:** Senior IA Product Manager - Prompt Engineer **Role Summary:** Lead development of AI-driven video creation products, focusing on generative AI integration to enhance user experiences and expand product offerings. Own end-to-end AI feature delivery, including prompt engineering, within a fast-paced, innovation-focused environment. **Expectations:** - Own product roadmap and semesterly vision updates. - Deliver AI-powered features with end-to-end ownership of prompt engineering. - Balance strategic creativity with structured execution in agile, dynamic teams. - Evangelize AI-driven product culture and user-centric solutions. **Key Responsibilities:** 1. Define and prioritize product roadmaps using stakeholder insights and competitive landscape analysis. 2. Conduct user research to identify pain points and validate AI-powered solutions. 3. Collaborate with design/engineering teams for feature development, testing, and launch. 4. Design, test, and optimize generative AI prompts to ensure high-quality outputs. 5. Track KPIs, analyze feature performance, and iterate/sunset underperforming features. 6. Partner with marketing for product launches and support customer/sales teams in client engagement. **Required Skills:** - 3+ years as a Product Manager (preferably SaaS/fintech). - Proven experience delivering Gen-AI features and executing prompt engineering processes. - Strategic roadmap planning with AI trend and market insight integration. - Strong cross-functional collaboration (design, engineering, marketing). - Exceptional communication for stakeholder alignment and public presentation. - Empathy-driven, solutions-oriented mindset with creativity in product innovation. - Proficiency in prototyping tools (Figma, Make, Vibe Code) and AI model evaluation. **Required Education & Certifications:** - Bachelor’s degree in technology, business, or related field; advanced degree preferred. - No certifications required; equivalent experience in Gen-AI/LLM application highly valued.

Company Name: PlayPlay
Job Title: Account Executive
Job Description: Account Executive Role Summary: Lead sales growth for mid-market accounts by managing a portfolio of 100+ prospects/clients through pipeline development, account expansion/retention, and strategic cross-team collaboration. Drive scalable, profitable revenue generation and international market expansion. Expectations: Own full sales cycle from lead qualification to contract closure, execute customized account strategies, and achieve quarterly revenue targets. Proactively manage 100+ accounts via personal engagement and data-driven planning. Key Responsibilities: - Develop high-quality sales pipelines using cold calling, email sequences, and LinkedIn prospecting - Execute end-to-end sales process (BANT/MEDDIC qualification, demos, negotiations) for mid-market SaaS contracts - Expand revenue with existing clients through upsells/cross-sells and coordinate retention efforts with Customer Success teams - Prioritize and nurture Tier A/B accounts with targeted strategies including in-person client engagement and account mapping - Collaborate with BDRs/SDRs to optimize lead qualification and pipeline health - Contribute to global sales strategy by analyzing market trends, attending industry events, and providing product/client feedback Required Skills: - 5+ years SaaS sales experience with proven closing success in mid-market accounts - Mastery of SPIN/BANT/MEDDIC methodologies and CRM tools - Advanced negotiation, presentation, and relationship-building skills with executive clients - High proficiency in English (written/spoken) (C2 level required) Required Education & Certifications: No formal education requirements specified. Valid sales certification (e.g., SPIN, MEDDIC) preferred.