Bechtle UK

About the Company

Bechtle is your strategic partner for IT consultancy, procurement and implementation.

Who we are is defined by what we do for you. Bechtle works with you to:
| Understand your environment and goals
| Design and implement tailored solutions to meet your needs
| Give you visibility of current trends and future technologies

Bechtle works across Europe to provide one platform for procurement, offering simple delivery of solutions and full visibility of spend.

Our extensive vendor partnerships and Global IT Alliance enables us to support customers in Europe and across key global regions.

Listed Jobs

Company Name

Bechtle UK

Job Title

Technical Service Delivery Manager

Job Description

**Job title:** Technical Service Delivery Manager **Role Summary:** Ensure the delivery of high‑quality IT services to corporate clients, acting as the point of contact between operations and customers. Manage SLAs, incidents, change, and continuous improvement while building strong customer relationships and fostering business growth. **Expectations:** - Deliver services in line with contractual and SLA commitments. - Maintain high customer satisfaction and proactive issue resolution. - Drive process enhancements and support strategic account expansions. **Key Responsibilities (approx. % of time):** - *Service Delivery (30%):* Monitor and meet operational targets, log issues in ITSM, enforce ITIL principles. Provide technical guidance on Microsoft Azure, AWS, and other cloud‑based services. - *Customer Relationship Management (20%):* Lead service review meetings, act as primary contact for service matters, liaise with internal escalation teams and vendors. - *Data Analytics & Reporting (20%):* Track SLA performance, produce transparent service reports, communicate metrics to clients. - *Problem‑Solving & Process Improvement (15%):* Conduct root‑cause analysis, implement long‑term solutions, collaborate on workflow efficiencies. - *Strategic Collaboration & Business Growth (10%):* Work with Account Managers and Solutions teams to identify upsell opportunities and strengthen client relationships. - *Continuous Service Improvement (5%):* Recommend enhancements to service delivery processes and client experience. **Required Skills:** - Service Delivery Management experience in an MSP environment. - Strong background in technical operations, infrastructure, and customer‑facing service delivery. - Proven ability to manage large corporate clients (500+ staff). - Vendor‑agnostic networking (WAN, LAN, SD‑WAN, Wi‑Fi) expertise. - Microsoft stack and cloud (Azure, AWS) proficiency. - ITIL‑qualified (intermediate level preferred). - Familiarity with ITSM tools, e.g., Autotask. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or related field. - ITIL certification (Intermediate level or higher). - Relevant networking, Microsoft, or cloud certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Solutions Architect) are advantageous.

Northampton, United kingdom

On site

24-11-2025

Company Name

Bechtle UK

Job Title

Professional Services Engineer

Job Description

**Job Title** Professional Services Engineer – Microsoft Modern Workplace **Role Summary** Design, implement, and secure Microsoft Cloud and Modern Workplace solutions for clients. Work closely with stakeholders to translate business requirements into best‑practice deployments, managing device provisioning, endpoint & mobile device management, application deployment, identity, and security compliance across Microsoft 365, Intune, Azure AD, and related EMS services. **Expectations** * Deliver high‑quality solutions that meet client needs and industry standards. * Stay current with Microsoft Cloud advancements and security practices. * Mentor junior PS team members and share technical knowledge. **Key Responsibilities** 1. **Solution Design & Implementation** – Assess client requirements, design Modern Workplace architectures, and lead end‑to‑end implementation. 2. **Device & Endpoint Management** – Create and administer Autopilot profiles, ESP configurations, and device provisioning workflows using MEMCM, Intune, or other EMS tools. 3. **Mobile & Application Management** – Deploy and maintain MDM policies, secure mobile device access, and manage application delivery through EMS platforms. 4. **Identity & Access Management** – Configure Entra ID/Azure AD, Conditional Access, RBAC, and other IAM features to enforce secure authentication. 5. **Security & Compliance** – Implement data protection, encryption, DLP, and security best practices to align with industry standards and protect client data. 6. **Client & Team Support** – Provide technical guidance to clients and PS colleagues, ensuring smooth project delivery and knowledge transfer. **Required Skills** * Extensive experience architecting and deploying Microsoft Cloud and Modern Workplace solutions. * Deep knowledge of Azure, Microsoft 365, Intune, Azure AD, Conditional Access, and EMS technologies. * Proficiency in mobile device management, application delivery, and endpoint configuration. * Strong understanding of IAM, RBAC, Azure Security Services, and data protection best practices. * Ability to communicate complex technical concepts to non‑technical stakeholders. **Required Education & Certifications** * Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. * Minimum 5+ years’ experience in Microsoft Security and Modern Workplace consulting. * Current Microsoft certifications (preferred): * Microsoft Certified: Azure Administrator Associate * Azure Solutions Architect Expert * Azure Security Engineer Associate * Microsoft 365 Certified: Administrator Expert * Microsoft Azure Security Technologies * Microsoft Cybersecurity Architect (desirable)

Northampton, United kingdom

On site

09-12-2025