etiCloud

About the Company

Get to know etiCloud - Delivering tomorrow's technology, today..

Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation.

Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure.

We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.

https://everythingthatis.cloud/

Listed Jobs

Company Name

etiCloud

Job Title

Client Solutions Lead

Job Description

Job title: Client Solutions Lead Role Summary: Deliver end‑to‑end client service for a cloud‑based IT provider, focusing on customer satisfaction, account growth, and technology consultancy. Act as the primary point of contact for key accounts, driving renewals, upsell/cross‑sell, and strategic engagements while collaborating with delivery, project, and engineering teams. Expectations: • Consistently achieve high CSAT/NPS and contract renewal rates. • Increase revenue through upselling/cross‑selling initiatives. • Conduct timely account reviews and develop strategic account plans. Key Responsibilities: - Serve as the main liaison for key clients, resolving queries and ensuring SLA compliance. - Champion continuous improvement initiatives to elevate customer experience. - Manage a portfolio of key accounts, performing regular reviews and identifying growth opportunities. - Create and execute strategic account plans to maximize value and retention. - Identify and deliver upsell and cross‑sell opportunities aligned with client needs. - Provide expert guidance on technology solutions, coordinating with internal technical teams to design and implement bespoke solutions. - Oversee contract lifecycle management, proactively handling renewals and negotiating terms to secure long‑term partnerships. - Collaborate with Service Delivery, Project Management, and Core Systems Engineering teams to facilitate smooth onboarding, implementation, and incident management. - Apply data‑driven decision‑making, process improvement, innovation, and change management across the client service function. Required Skills: - Proven experience in client‑facing roles within technology or managed services. - Strong account management principles and customer success strategy knowledge. - Ability to identify growth opportunities and deliver consultative solutions. - Excellent communication, negotiation, and relationship‑building skills. - Solid understanding of IT infrastructure services and cyber security services. - Analytical mindset with capability to interpret data and translate insights into action. Required Education & Certifications: - Bachelor’s degree in Information Technology, Business Administration, or a related field (preferred). - Industry certifications such as ITIL, PMP, or relevant cloud certifications (a plus).

Sheffield, United kingdom

On site

Senior

24-11-2025