Damia Group LTD

About the Company

Damia Group is an international employee owned recruitment organisation with more than 20 years experience.

Since 1995 we have been introducing the right people, forging long lasting and successful professional relationships. With a management team that boasts over 100 years' recruitment experience, we ensure that we focus on providing effective recruitment solutions that uphold our exceptionally high client retention rate.

At the heart of the Damia Group is our passion for people. Whilst successful recruitment is about talent and skills, it's also crucial to connect the right combination of people, enabling candidates and companies to thrive.
We don't believe in quick fixes - we strive to create long-term professional relationships that result in rewarding careers and impressive business benefits.

Listed Jobs

Company Name

Damia Group LTD

Job Title

Talent Engagement Lead

Job Description

**Job title** Talent Engagement Lead **Role Summary** Senior in‑house talent acquisition specialist responsible for commercial hiring operations in the France business. Acts as a strategic partner to senior stakeholders, delivering coaching, mentorship, and expertise in hiring, inclusion & diversity (I&D), employer branding, and data‑driven insights within a fast‑paced, matrixed environment. **Experiences** - Minimum 5 years in full‑cycle talent acquisition, preferably in an institutional or corporate setting. - Proven track record of commercial hiring in France or comparable markets. - Experience leading engagement for senior leadership teams across a region. - Background in CPG/FMCG advantageous; exposure to cross‑functional stakeholder management and ambiguity resolution. **Key Responsibilities** - Own end‑to‑end commercial recruiting programmes for the France business, ensuring high‑quality hires aligned with business goals. - Partner with senior stakeholders to define talent needs, provide hiring strategy, and maintain executive engagement. - Coach leaders on candidate assessment, sourcing tactics, and inclusive hiring practices. - Develop and execute employer‑brand initiatives tailored to the French market, measuring impact with analytics. - Champion diversity, equity, inclusion objectives through process design, bias mitigation, and reporting. - Deliver talent metrics, workforce insights, and market intelligence to inform decision‑making. - Manage recruitment supply chain, including third‑party vendors, to optimize cost and time‑to‑hire. **Required Skills** - Fluency in French and English (written and spoken). - Strong talent judgement, influence, and stakeholder management. - Strategic thinking with the ability to navigate ambiguity. - Proficiency in recruiting technology, ATS, and talent analytics tools. - Data‑driven mindset for recruitment KPIs and optimisation. - Excellent communication, presentation, and coaching abilities. **Required Education & Certifications** - Bachelor’s degree in Human Resources, Business Administration, or related field. - Professional HR certification (e.g., SHRM‑SP, HRCI‑CRP) or equivalent is preferred.

London, United kingdom

Hybrid

Senior

03-11-2025

Company Name

Damia Group LTD

Job Title

UKIC DV Cleared IT professionals

Job Description

Job title UKIC/DV Cleared IT Professional Role Summary Provide information technology solutions for a range of clients, leveraging an active UKIC Defence Vetting clearance. Responsibilities include system design, development, implementation, maintenance, and support, ensuring compliance with national security requirements. Expectations - Maintain continuous UKIC DV clearance and adhere to all related security protocols. - Deliver high‑quality IT services on time and within agreed specifications. - Communicate effectively with clients and cross‑functional teams. - Keep documentation accurate and up‑to‑date. Key Responsibilities - Analyse business needs and design appropriate IT solutions. - Develop, test, and deploy software or infrastructure components. - Perform system configuration, monitoring, and optimisation. - Troubleshoot and resolve hardware, software, and network issues. - Conduct security reviews, vulnerability assessments, and compliance checks. - Maintain system documentation, including design specifications and user guides. Required Skills - Proficiency in software development (e.g., Java, C#, Python) or system administration (e.g., Linux, Windows Server). - Strong problem‑solving abilities and attention to detail. - Knowledge of UKIC DV security processes and data handling procedures. - Excellent verbal and written communication skills. - Ability to work independently and in a team environment. Required Education & Certifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience). - Active UKIC Defence Vetting clearance (must be maintained throughout employment). - Relevant certifications (e.g., ITIL, Prince2, ISO 27001, CISSP, or equivalent) are advantageous.

United kingdom

On site

27-11-2025

Company Name

Damia Group LTD

Job Title

Customer Support Manager

Job Description

**Job Title** Customer Support Manager **Role Summary** Lead and develop a B2B SaaS customer support team, focusing on rapid, empathetic resolution of technical and non‑technical issues for dental practice clients. Drive process improvement, knowledge management, and cross‑functional collaboration to elevate service quality and customer advocacy. **Expectations** - Deliver first‑time resolution rates above established service level agreements. - Maintain customer satisfaction scores meeting or exceeding company targets. - Develop and retain a high‑performing support team with clear skill growth plans. - Provide actionable insights and KPI reporting to senior leadership. **Key Responsibilities** - Oversee daily support operations: triage, prioritisation, and ticket quality. - Build and maintain a culture of ownership, positivity, and continuous improvement. - Coach, train, and evaluate team members; manage recruitment, inductions, and retention. - Lead process optimisation: knowledge base, documentation, Freshdesk, Zoom phone system. - Analyse support trends to reduce recurring issues and enhance self‑service options. - Serve as internal customer advocate in product, release, and service improvement discussions. - Communicate incident responses, updates, and support changes to customers and staff. - Manage line‑management of Infrastructure Administrator and Internal IT, aligning security and compliance priorities with support needs. - Collaborate with Product, Development, Onboarding, and Training teams to refine customer journeys. **Required Skills** - Proven leadership in a Customer Support Manager or Senior Support Lead role for B2B SaaS. - Strong communication, interpersonal, and coaching abilities. - Ability to analyse data, identify root causes, and implement process improvements. - Experience with ticketing systems (Freshdesk) and telephony (Zoom or equivalent). - Project management skills for cross‑functional initiatives. - Awareness of cybersecurity best practices and infrastructure support. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Technology, or related field. - Certifications in Customer Service Management (e.g., CCSP, CSML) or ITIL preferred.

Newcastle upon tyne, United kingdom

On site

10-12-2025

Company Name

Damia Group LTD

Job Title

Data Engineer

Job Description

**Job Title:** Data Engineer **Role Summary:** Senior Data Engineer tasked with designing, building, and maintaining secure, scalable data pipelines and Azure-based data platform. Focus on data integrity, governance, and seamless transformation of business requirements into reusable data services. **Expectations:** - Deliver high‑quality, documented data solutions that support enterprise analytics. - Collaborate with delivery and data teams to scope, estimate, and prioritize work. - Drive platform evolution, incorporating new Azure capabilities and cost‑effective practices. - Provide regular project updates, risk and issue reporting, and strategic platform guidance to stakeholders. **Key Responsibilities:** - Design, develop, and test ETL processes, data migrations, and related data artifacts. - Document data processing logic, requirements, solutions, and reconciliation per internal standards. - Translate detailed business data requirements into actionable technical designs. - Advise on platform roadmap extensions to leverage new cloud services. - Monitor, optimize, and enhance Azure platform for scalability, performance, availability, security, and cost. - Uphold and advance data quality and governance practices across projects. - Collaborate with wider engineering teams to implement CI/CD, code reviews, and infrastructure updates. - Communicate technical solutions to non‑technical stakeholders in clear, concise language. - Contribute to project reporting, including risk, issues, and status updates as requested by management. **Required Skills:** - Advanced SQL and Python for data extraction, transformation, and loading. - Proficiency with Azure Data Lake, Azure Data Factory, Azure Databricks, Azure SQL Database. - Experience using Azure DevOps and Git for version control and deployment pipelines. - Strong understanding of database concepts, data modeling, and data warehousing principles. - Ability to design and document robust data pipelines and data governance frameworks. - Excellent verbal and written communication; ability to explain complex concepts simply. - Innovative problem‑solving in unstructured or lowest‑standardized scenarios. - Familiarity with data security, compliance regulations, and access controls. **Required Education & Certifications:** - Bachelor’s degree or higher in Computer Science, Data Engineering, or related field (or equivalent professional experience). - Azure Data Engineer Associate or equivalent certification highly desirable. - Additional certifications in Azure Solutions Architect, SQL Server, or similar can be advantageous.

England, United kingdom

On site

12-12-2025