- Company Name
- Onoff
- Job Title
- Senior Revops Manager
- Job Description
-
**Job Title:** Senior Revenue Operations Manager
**Role Summary:**
Lead and evolve a cross‑functional revenue engine across Marketing, Sales, and Customer Care. Drive process optimization, data governance, and alignment to create predictable, scalable growth in a SaaS Neo‑telecom environment.
**Expectations:**
- Develop a unified revenue strategy with the Head of Sales, CMO and Customer Care.
- Deliver measurable improvements in pipeline velocity, forecast accuracy, and recurring revenue metrics.
- Maintain data integrity and enable real‑time analytics for all commercial stakeholders.
**Key Responsibilities:**
- Evaluate and streamline end‑to‑end revenue processes; implement best practices for scalability.
- Design and implement a data governance framework; build automated reporting pipelines for MRR, NRR, pipeline health, and forecasting.
- Partner with sales, marketing, and customer care to synchronize lead generation, conversion, and retention workflows; activate CRM data for growth initiatives.
- Create and maintain dashboards in BI tools; present insights on key revenue KPIs to executive leadership.
- Support new product/segment launches (e.g., VOIP, eSIM, Travel) through data, process, and operational readiness.
- Conduct training and workshops on tools, processes, and data usage.
- Liaise between departments to integrate current and emerging technologies (CRM, BI, automation, AI).
**Required Skills:**
- 5+ years in Revenue Operations with SaaS experience.
- Deep knowledge of recurring revenue models and revenue KPIs (MRR, ARR, CAC, LTV, NRR, PQL, SQL).
- Advanced analytical skills; proficiency in Excel, Power BI, Looker, or similar dashboards.
- Expertise with CRM platforms (HubSpot, Salesforce) and automation tools (Zapier, Make, Airtable, Notion, N8N).
- Familiarity with ETL/ELT pipelines, multichannel outreach tools (Lemlist, Outreach, Nooks), and AI/LLM prompting (ChatGPT, Mistral).
- Fluency in French and English; strong communication with senior stakeholders.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Marketing, Finance, Data Analytics, or related field.
- Preferred certifications: Salesforce Administrator/Advanced Reporting, HubSpot Sales/Marketing Software, Power BI/Looker, SQL or data engineering credentials.