Salesforce

Company Name: Salesforce
Job Title: Customer Success Manager, Director
Job Description: **Job Title** Customer Success Manager (Director) **Role Summary** Lead a cross‑cloud Customer Success team to deliver the Signature Success Plan for enterprise Salesforce customers. Serve as the primary advisor and single point of accountability for all Signature deliverables, renewal, expansion, and high‑severity incident management. Drive adoption of new Salesforce capabilities, optimize platform usage, and maintain strategic relationships with IT and business executives. **Expectations** - Achieve renewal and expansion targets for Signature customers. - Maintain a high level of customer satisfaction and technical/operational health. - Act as a trusted executive‑level partner and advocate for customers. - Ensure timely resolution of critical incidents and clear executive communication. - Travel to customer sites as needed; flexible for after‑hours or weekend coverage. **Key Responsibilities** - Lead and mentor a team of cross‑cloud CSMs in delivering a strategic success and consumption plan. - Orchestrate all Signature deliverables, ensuring alignment with customer objectives. - Cultivate relationships with IT and business leaders, sponsors, and decision‑makers. - Advise on adoption of Salesforce releases, new features, and potential risks. - Coordinate delivery of engagements from the Signature Success catalog. - Act as the advocate for customers during triage and resolution of high‑severity cases. - Communicate the value of the Signature Success program and ensure stakeholder understanding. - Manage executive expectations and communications during major incidents. - Travel to customer sites occasionally and provide after‑hour/weekend support as required. **Required Skills** - 15+ years of experience in Customer Success, SaaS/CRM solutions, or solutions architecture. - 4+ years in management consulting or strategy consulting. - Deep technical knowledge of Salesforce Sales Cloud, Service Cloud, or comparable platforms. - Proven ability to translate technical concepts into business outcomes. - Exceptional communication, presentation, and influence skills at all organizational levels, including C‑level. - Strong stakeholder management, risk identification, and mitigation capabilities. - Leadership experience managing high‑performing cross‑functional teams. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Technology, or related field (minimum). - Salesforce certifications (e.g., Certified Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder). - Additional relevant certifications in project or solution management preferred.

Toronto, Canada

Hybrid

Senior

18-09-2025

Company Name: Salesforce
Job Title: Commercial Account Executive - Canada
Job Description: **Job Title** Commercial Account Executive – Canada **Role Summary** Drive sales growth and deepen customer relationships for the Salesforce Customer 360 platform across North American accounts. Manage full‑cycle sales processes, including lead qualification, presentation, solution design, and contract negotiation, while collaborating with internal product, technical, and partner resources to deliver a unified customer experience. **Expectations** - 5–10 years of full‑cycle sales experience, with at least 3 years in field sales. - Proven track record of winning new logos and/or expanding existing accounts through upsell and cross‑sell. - Ability to build and sustain C‑suite level relationships and deliver persuasive presentations. - Comfortable working with large, distributed cross‑functional teams. **Key Responsibilities** - Establish and nurture relationships with key stakeholders and decision makers in assigned accounts. - Develop and execute long‑term account strategy aligned with customer business objectives. - Coordinate internal Salesforce resources (Prime and Cloud teams) to meet client needs. - Conduct comprehensive account planning and share value propositions with existing and prospective customers. - Identify and pursue opportunities for growth within assigned accounts, driving revenue targets. **Required Skills** - Proficient in full‑cycle B2B SaaS sales, including prospecting, qualification, solution selling, and closing. - Strong presentation, negotiation, and communication abilities. - Experience managing existing accounts for upsell, cross‑sell, and renewal. - Strategic thinking and ability to collaborate with large, cross‑functional teams. - Customer‑centric mindset with a focus on delivering tangible business outcomes. **Required Education & Certifications** - Bachelor’s degree in business, marketing, or related discipline (or equivalent work experience). - Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) are preferred but not mandatory.

Toronto, Canada

Hybrid

Mid level

18-09-2025

Company Name: Salesforce
Job Title: Senior Customer Success Manager, E-Commerce / Retail Space
Job Description

Paris, France

Hybrid

Senior

19-09-2025

Company Name: Salesforce
Job Title: Business Development Representative- East (Canada)
Job Description: **Job Title:** Business Development Representative – East (Canada) **Role Summary:** Drive new‑business pipeline for Salesforce by prospecting outbound opportunities, managing inbound leads, and nurturing early‑stage prospects within the assigned East Canada territory. Partner with core sellers and internal account teams to identify decision‑makers, generate qualified opportunities, and contribute to revenue growth. **Expectations:** - Achieve quarterly and annual pipeline and quota targets. - Conduct high‑volume cold outreach (calls, emails, social) to net‑new and existing accounts. - Maintain accurate activity and opportunity data in CRM. - Collaborate closely with sales, marketing, and account teams to align on strategy. - Demonstrate rapid learning of Salesforce products and value propositions. **Key Responsibilities:** - Generate new business pipeline through outbound prospecting and lead qualification. - Manage and follow up on inbound leads generated by outbound efforts. - Conduct account research, identify personas, and map decision‑maker networks. - Execute cold‑calling campaigns and multi‑channel outreach to target accounts. - Partner with core sellers to source and develop net‑new opportunities. - Nurture early‑stage prospects until handed off to account executives. - Track and report activity metrics, pipeline health, and forecast accuracy. **Required Skills:** - 1‑2 years experience in business development, sales, or related field. - Proven ability to meet or exceed sales metrics and quota. - Strong prospecting, cold‑calling, and account‑research capabilities. - Excellent communication, negotiation, and relationship‑building skills. - Ability to thrive in a fast‑paced, target‑driven environment. - Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office suite. **Required Education & Certifications:** - Bachelor’s degree or equivalent work experience. - No specific certifications required; sales training provided on‑the‑job.

Toronto, Canada

On site

Fresher

20-09-2025

About the Company

Listed Jobs