Brompton Bicycle

About the Company

The Brompton bike was conceived as a product to help improve city living. It has established itself as the ideal choice for all those who are living or interacting with cities. The bike can be folded to a third of its size in a matter of seconds and is small enough to be taken on all forms of public transport. In fact, 42 Bromptons can fit in one car parking space!

The Brompton bike was first designed by Andrew Ritchie in 1975 opposite the Brompton Oratory in South Kensington, hence the name. The first prototypes were all designed and built in Andrew’s flat and while they were rough and crude, the majority of the key design features were already evident, such as the pivoting rear triangle that allows the rear wheel to fold underneath. Andrew looked for support from various banks and bike manufacturers, but none were willing to support his dream. Julian Vereker, an entrepreneur and the owner of an early Brompton prototype, joined Andrew in 1985 and helped to provide the money which put Brompton into full time production for the first time in 1988. Fast forward to 2016, and Brompton now offers 16.5 million combinations on the bike, every one of which is still made by hand in London.

It is now estimated that there are over 80,000 Brompton bikes in London. Three-time winner of the Queen’s Award for Enterprise, the company sells over 45,000 bikes in 44 countries around the world every year. Sales have been growing at a fast rate with the help of Brompton Junction retail stores in London, Barcelona, Munich, Beijing, Milan, Hamburg, Shanghai, Chengdu, Amsterdam, Tokyo and Kobe.

Listed Jobs

Company Name

Brompton Bicycle

Job Title

Customer Service Representative (9 month FTC)

Job Description

Job title: Customer Service Representative (9 month FTC) Role Summary: Deliver world‑class customer support for Brompton’s global clientele through live chat, email, video and phone. Drive sales conversions by engaging customers, suggesting products, and sharing product knowledge, while maintaining brand values and KPIs. Expectations: * Meet or exceed customer service and sales KPIs * Resolve enquiries within brand guidelines * Produce timely data‑driven reports and feedback to management * Work flexible hours, including weekends, evenings, and remote shifts * Demonstrate a proactive approach to process improvement Key Responsibilities: 1. Provide multi‑channel support (live chat, email, video chat, phone) and resolve customer inquiries quickly and accurately. 2. Drive sales conversions through engagement, suggestive selling, and product knowledge sharing. 3. Identify patterns in customer frustration; propose process or product improvements. 4. Follow up to ensure successful completion of the customer journey. 5. Escalate customer feedback and improvement ideas to relevant teams. 6. Deliver weekly updates and reports to the Team Lead and management. 7. Attend weekly departmental meetings and training sessions. 8. Collaborate with other departments to ensure consistent service quality. Required Skills: * Minimum 1 year of customer service experience (bike industry preferred). * Proven ability to meet sales targets and suggest products effectively. * Data analysis and reporting skills. * Technical familiarity with Brompton products. * Strong written and verbal communication, empathetic, audience‑appropriate. * Self‑starter with meticulous attention to detail and ability to work unsupervised. * Team player committed to continuous improvement. * Understanding of Brompton’s brand ethos and values. * Flexibility to work weekends, evenings, and remotely (reliable internet required). * Interest in cycling or outdoor activities; multilingual ability a plus. Required Education & Certifications: None specified. (Experience and skills are the primary qualifications.)

Greenford, United kingdom

On site

Fresher

11-02-2026

Company Name

Brompton Bicycle

Job Title

FPR Intern

Job Description

Job Title: AI/ML Engineer Intern Role Summary: Explore and prototype AI/ML solutions to enhance user experience and business models for Brompton’s foldable bike products. Collaborate with a Design Research intern to develop intelligent systems that address customer needs in urban mobility. Expectations: Candidate must be enrolled in (or have recently completed) a Master’s program in AI, ML, Data Science, Computer Vision, or related fields. Requires hands-on Python ML library experience and ability to work independently in a fast-paced, evolving project environment. Key Responsibilities: Build and evaluate ML models; prepare and structure datasets for analysis; iterate on prototypes based on project needs; present technical insights to non-technical stakeholders. Required Skills: Proficiency in Python ML libraries (PyTorch, TensorFlow, scikit-learn); model development and evaluation; dataset preparation (cleaning, balancing); clear communication of results. Required Education & Certifications: Master’s degree (or equivalent) in AI, ML, Data Science, Computer Vision, or related discipline. No prior bike industry knowledge required.

Greenford, United kingdom

On site

Fresher

13-02-2026

Company Name

Brompton Bicycle

Job Title

Category Buyer

Job Description

**Job Title:** Category Buyer **Role Summary:** Covering a maternity leave period, this role leads procurement for Parts & Accessories (P&A) category, supporting new product development and supplier management to ensure compliance with quality and cost targets. **Expectations:** Negotiate optimal pricing/terms, identify cost savings, manage supplier performance, and collaborate cross-functionally to deliver timely product launches for P&A category (bags, clothing, helmets, etc.). Maintain efficient supply chain operations and internal stakeholder alignment. **Key Responsibilities:** - Source and evaluate new suppliers for P&A parts. - Negotiate pricing, payment terms, and delivery schedules. - Partner with Product Management, Design, and Quality teams on new product development. - Analyze market trends and implement cost-reduction strategies. - Monitor purchase orders, deliveries, and supplier performance against Brompton standards. - Resolve supplier issues and maintain proactive communication with stakeholders. - Conduct site audits and represent the P&A category in internal meetings. **Required Skills:** - Strong negotiation and analytical (cost/benefit) skills. - Proactive problem-solving and initiative-driven approach. - Excellent communication (written/oral) and rapid learning capacity. - Advanced Microsoft Office proficiency (Excel prioritized). - UK work eligibility (no sponsorship; work authorization required). **Required Education & Certifications:** - Bachelor’s degree in Supply Chain Management, Business, or related field. - CIPS qualification preferred (not mandatory). - Minimum 5 years procurement experience in consumer goods/transportation sectors preferred (P&A or cycling industry experience advantageous).

Greenford, United kingdom

On site

Mid level

12-02-2026