DPD UK

Company Name: DPD UK
Job Title: General Manager - Peterborough
Job Description: Job Title General Manager – Depot Operations Role Summary Lead day‑to‑day management of a 24/7 parcel depot, ensuring compliance with health & safety, security, transport regulations and company standards while driving productivity, service quality and profitable P&L performance. Expectations - Meet or exceed depot KPIs for safety, productivity, cost and customer service. - Maintain a safe, efficient working environment for all staff. - Deliver accurate and timely financial reporting and forecast management. - Develop and retain a high‑performing team aligned with organisational values. - Represent the depot in senior management discussions, providing operational input on strategy. Key Responsibilities - Oversee 365‑day operations and allocate shifts, covering at least five shifts per week, including weekends. - Implement health & safety, security and transport best practices. - Set, monitor and drive productivity and service‑level targets for depot teams. - Plan, forecast, budget and manage the depot’s P&L. - Lead, coach and develop staff, fostering a culture of continuous improvement. - Resolve operational issues rapidly, demonstrating resilience and flexibility. - Prepare and deliver performance reports to the senior management team. Required Skills - Proven experience running large, fast‑paced logistics or distribution depots, 24/7 operations. - Strong leadership, communication and presentation abilities. - Strategic planning, financial management and P&L ownership. - Decisive, effective decision‑making under pressure. - Resilience, self‑motivation and adaptability. - Ability to build and motivate high‑performing teams. - Proficiency with logistics technology and data‑driven decision‑making. Required Education & Certifications - Minimum secondary education; a degree or equivalent in Business, Logistics, Operations Management preferred. - Full UK driving licence. - Relevant safety or transport certifications are advantageous.

Peterborough, United kingdom

On site

21-01-2026

Company Name: DPD UK
Job Title: People Business Partner
Job Description: Job Title: People Business Partner Role Summary: Provide strategic HR partnership across multiple depot locations, supporting line managers with employee relations, performance management, and training. Drive HR initiatives that align with business objectives, manage turnover and absence data, and deliver coaching and dispute resolution. Expectations: • Central HR advisor for a 24‑hour logistics business. • Travel to all depot sites; occasional overnight stays required. • Flexible working hours to support operational demands. • Collaborate closely with Regional Manager, Training Partner, and People & Talent Manager. Key Responsibilities: • Implement and uphold a People strategy that supports business goals. • Design and deliver manager training programmes. • Identify training needs and coach line managers on HR operations. • Provide expert advice on grievances, disciplinary actions, and tribunal claims. • Build relationships across the business and deliver continuous improvement feedback. • Analyse turnover, exit interviews, and absenteeism; propose and implement improvement actions. Required Skills: • Strong generalist HR expertise including employee relations, performance, retention, and engagement. • Proven experience in a multi‑site, unionised environment. • Excellent communication, relationship building, and stakeholder management. • Commercial awareness and continuous improvement focus. • Ability to work independently and support operational demands. Required Education & Certifications: • Level 5 CIPD qualification (MCIPD). • Relevant HR experience (minimum 3–5 years in a similar role).

London, United kingdom

Hybrid

10-02-2026

Company Name: DPD UK
Job Title: General Manager - Portsmouth
Job Description: Job Title: General Manager Role Summary: Oversee daily operations of a large, high-volume logistics depot, ensuring alignment with productivity, safety, and service standards. Drive team performance to meet depot objectives and financial targets. Expectations: Achieve operational excellence in safety, security, productivity, transport efficiency, and cost management. Deliver exceptional customer service, foster a high-performance culture, and ensure compliance with regulatory and health standards. Key Responsibilities: - Manage depot operations 24/7, including P&L planning, reporting, and budget oversight. - Lead, motivate, and develop high-performing teams to meet productivity and service-level targets. - Maintain a safety-first workplace, ensuring adherence to health and safety protocols. - Implement strategies to optimize transport, security, and resource efficiency. - Collaborate with senior leadership on strategic decisions and operational improvements. Required Skills: - Proven leadership and team-building experience in logistics/distribution. - Strong decision-making and problem-solving skills under pressure. - Advanced communication, negotiation, and stakeholder management abilities. - Demonstrated success managing large-scale, fast-paced operations with multi-shift teams. - Proficiency in P&L management and data-driven decision-making. Required Education & Certifications: - Relevant logistics/distribution industry experience (minimum 5+ years managing high-volume operations). - Full UK Driving License (essential). - Track record in operational leadership roles with measurable safety and productivity outcomes.

Portsmouth, United kingdom

On site

12-02-2026

Company Name: DPD UK
Job Title: Customer Service Specialist - 6 Month Fixed Term Contract
Job Description: **Job title:** Customer Service Specialist – 6 Month Fixed Term Contract **Role Summary:** Deliver world‑class customer service in a high‑volume, fast‑paced delivery environment. Handle delivery status inquiries, resolve issues or complaints, and maintain key performance metrics. Work closely with team members and internal stakeholders to ensure customer satisfaction and adherence to quality standards. **Expectations:** - Consistently meet or exceed the following KPI targets: - Average Handling Time (AHT) - Call Service (response times) - First‑Time Resolution rate - Quality and Compliance scores - Demonstrate a proactive, customer‑centric attitude, reflecting Passion, Respect, Honesty, Flexibility, Caring and Accountability. **Key Responsibilities:** - Respond to customer queries regarding delivery status via phone, email or live chat. - Quickly identify, analyze and resolve customer problems or complaints. - Record accurate, detailed information in Salesforce and related systems. - Meet daily, weekly and monthly KPI targets. - Collaborate with internal teams (Logistics, Sales, Management) to address and resolve escalations. - Maintain up‑to‑date knowledge of product/service offerings and processes. - Contribute to continuous improvement initiatives and share best practices with the team. **Required Skills:** - Proven customer service experience in a fast‑paced setting. - Excellent verbal and written communication skills. - Confident telephone demeanor and ability to build rapport quickly. - Strong problem‑solving and analytical skills. - Proficient in Microsoft Office Suite, Google Workspace and Salesforce. - Self‑motivated, proactive, and able to work independently while supporting team goals. - Polite, professional, and willing to go the “extra mile” for customer satisfaction. - Demonstrated commitment to core values: Passion, Respect, Honesty, Flexibility, Caring, Accountability. **Required Education & Certifications:** - High school diploma or equivalent (or relevant equivalent). - Previous customer service or call‑center experience preferred. - Salesforce or related customer‑relationship‑management (CRM) training is an asset.

Smethwick, United kingdom

Hybrid

18-02-2026

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