Guesty

www.guesty.com

1 Job

708 Employees

About the Company

Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s purpose-built technology optimizes and automates every aspect of your hospitality operations so you can save time, maximize revenue, and stay ahead of the curve.

Our industry-wide expertise, large-scale R&D department of 200+ engineers, and technology-first approach ensures that hospitality businesses can streamline operations and achieve growth, all while delivering the best value to their guests. With a complete suite of features and more than 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions that help you succeed.

Listed Jobs

Company Name: Guesty
Job Title: Customer Success Manager
Job Description: **Job Title** Customer Success Manager **Role Summary** Owns and nurtures relationships with mid‑market SaaS customers across the Americas, serving as their trusted advisor from onboarding through renewal. Drives retention, upsell, and revenue growth while ensuring high customer satisfaction and product adoption. **Expectations** * Deliver exceptional customer experience and support. * Act as liaison between customers, sales, and implementation teams. * Meet or exceed key metrics: churn rate, renewal rate, upsell revenue, and customer satisfaction scores. **Key Responsibilities** * Build and maintain strong, long‑lasting client relationships; advocate for client needs internally. * Manage the end‑to‑end onboarding process, escalating issues and ensuring smooth transition from sales to implementation. * Own a book of business: monitor health, conduct regular business reviews, identify improvement areas, and present growth opportunities. * Renew contracts, negotiate terms, close upsells, and pursue cross‑sell opportunities. * Conduct periodic performance reviews with clients, analyze metrics, and recommend product enhancements. * Maintain deep product knowledge; stay current on new features, integrations, and best practices. * Collaborate with cross‑functional teams (Sales, Product, Implementation, Support) to resolve client issues and deliver value. **Required Skills** * 3+ years of account management or customer success experience in SaaS or technology‑driven environments. * Proven track record of meeting/exceeding sales targets and customer satisfaction metrics. * Excellent verbal and written communication in English. * Strong relationship management, negotiation, and problem‑solving abilities. * Strategic thinker with analytical mindset. * Organized, self‑motivated, and capable of managing multiple priorities. * Team player who collaborates effectively with cross‑functional stakeholders. * Proficiency with CRM platforms (Salesforce preferred) and Google Workspace. **Required Education & Certifications** * No specific degree required. * Preferable: Salesforce certification or equivalent CRM training. * Must be fluent in English and reside in Canada.