Laurel

1 Job

130 Employees

About the Company

Say hello to timekeeping with a money-making co-pilot.

Boost your firm's profitability with Laurel. Our thoughtfully designed timekeeping solution, with real AI, turns every minute worked into clear, actionable billing and insight. Make financially sound decisions with ease, predict trends, and navigate your firm's future with confidence.

Today, leading legal and professional services firms are shifting the timekeeping paradigm with Laurel, eliminating the burden of manual approaches, lifting revenue, and advancing the future of work.

Laurel has raised over $55MM in funding from world-class investors including ACME Capital, Anthos, Upfront Ventures, First Round Capital, Initialized Capital, BoxGroup, and Ulu Ventures. Laurel was also named as 100 Top Startups of 2020 by Business Insider.

Listed Jobs

Company Name: Laurel
Job Title: Enterprise Customer Success Manager
Job Description: Job Title: Enterprise Customer Success Manager Role Summary: Own end‑to‑end customer success for a portfolio of the company’s largest enterprise clients, driving full product adoption, renewal, and expansion while ensuring high Net Revenue Retention. Expectations: • 8+ years in B2B SaaS customer success/account management. • Proven track record with complex, multi‑threaded enterprise accounts. • Successful renewal ownership and expansion. • Ability to operate in a fast‑paced, ambiguous environment. Key Responsibilities: - Manage the entire post‑sales lifecycle for key enterprise accounts. - Design and execute customized success plans to accelerate adoption and value realization. - Lead onboarding, training, and continuous use initiatives. - Conduct renewal negotiations, set timelines, and secure renewal agreements. - Identify upsell and expansion opportunities, partnering with sales and executive stakeholders. - Mitigate risk by proactively addressing blockers and maintaining executive alignment. - Collaborate cross‑functionally with Product, Support, Implementation, and Sales. - Convert customer insights into actionable product roadmap feedback. - Serve as the internal and external subject matter expert on AI‑driven time‑automation and data products. Required Skills: - Deep understanding of SaaS Customer Success best practices, metrics, and tools (e.g., Gainsight, ChurnZero, Salesforce). - Strong project management and organizational ability. - Data‑driven decision making using usage analytics. - Excellent communication and stakeholder engagement, including executive sponsorship. - Experience navigating enterprise procurement and multi‑layered governance. - Collaborative mindset with proven cross‑functional partnership. - Comfortable in high‑growth, ambiguous environments. Required Education & Certifications: - Bachelor’s degree (Business, Marketing, Computer Science, or related field). - Professional certifications in Customer Success (e.g., Certified Customer Success Manager, CSMM) or project management (e.g., PMP, Agile) preferred but not mandatory.