Aptiv

Company Name: Aptiv
Job Title: Customer Service Responsible
Job Description: Job Title: Customer Service Representative Role Summary: Provide high‑quality B2B customer support in the automotive sector, managing inquiries, orders, deliveries, and service requests while collaborating with cross‑functional teams to ensure timely resolution and customer satisfaction. Expectations: Deliver professional, efficient service; maintain accurate records; proactively identify improvements; communicate effectively in fluent English; manage multiple priorities in a fast‑paced environment. Key Responsibilities: - Serve as primary contact for B2B customers on orders, deliveries, product availability, and account support. - Process and monitor customer orders, ensuring timely fulfillment and communication. - Coordinate with Sales, Logistics, Finance, and Technical Support to resolve issues and maintain service excellence. - Track and follow up on backorders, returns, and warranty claims. - Maintain up‑to‑date knowledge of the automotive product portfolio and service offerings. - Identify and recommend process improvements to enhance customer experience and operational efficiency. - Record all customer interactions and transactions accurately in CRM tools. - Prepare performance reports and insights on customer service trends. Required Skills: - B2B customer service or sales support experience. - Advanced Microsoft Excel (pivot tables, VLOOKUP, data analysis). - Strong working knowledge of CRM systems and Microsoft Office Suite. - Fluent written and verbal English communication. - Excellent interpersonal, problem‑solving, and multitasking abilities. - Team player with proactive, professional attitude. Required Education & Certifications: - High school diploma or equivalent; or Bachelor’s degree preferred. - No specific certifications required, but experience with CRM and Excel is essential.

Tangier, Morocco

On site

12-11-2025

Company Name: Aptiv
Job Title: Material Planner
Job Description: Job title: Material Planner Role Summary: Responsible for ensuring the timely availability of raw materials for advanced mobility product manufacturing. Manages inventory levels, monitors supplier performance, addresses supply chain anomalies, and coordinates transport logistics using MRP and SAP systems. Expectations: - Maintain optimal inventory to prevent overstock and shortages. - Resolve supplier and internal anomalies promptly. - Ensure accurate data flow in SAP, MRP, and ID Tool. - Support production schedules through effective material planning. Key Responsibilities: - Monitor supplier anomalies and coordinate resolution. - Analyze WIP storage weekly; identify overstock, shortages, and negative stock. - Detect and track anomalies in cutting, production, and engineering that impact stock; forward cases to Key Users via ID Tool. - Clear orders weekly to avoid excess inventory. - Track transport of goods (pickup & arrival) and ensure proper flow management through MRP and SAP. - Maintain accurate records in MRP/SAP and ID Tool. - Collaborate with production, engineering, and logistics teams to align material requirements. - Generate reports on inventory metrics and anomaly trends for management. Required Skills: - Strong analytical and problem‑solving abilities. - Proficiency with MRP systems, SAP, and advanced Excel functions. - Advanced English communication (written and spoken). - Excellent interpersonal and teamwork skills. - Detail‑oriented, organized, and able to manage multiple priorities. Required Education & Certifications: - Bachelor’s degree in Engineering, Logistics, Supply Chain or equivalent; Master’s preferred. - Equivalent qualifications recognized in logistics and materials management. - SAP certification or equivalent supply‑chain certification is advantageous.

Tangier, Morocco

On site

20-11-2025

Company Name: Aptiv
Job Title: Responsable Produit
Job Description: **Job Title** Product Manager – Engineering Change **Role Summary** The Product Manager is accountable for implementing and managing engineering changes across the service center, ensuring alignment with continuous improvement, quality, environmental, and safety standards. The role involves coordinating cross‑functional teams, maintaining documentation, leading audits, and supervising technicians to deliver timely, compliant change applications. **Expectations** - Adhere to project schedules and standard procedures for change implementation. - Maintain high-quality standards in documentation, audits, and environmental compliance. - Lead and develop team members while ensuring effective communication in both English and French. **Key Responsibilities** - Coordinate engineering change implementation with the service center. - Link engineering changes to continuous improvement initiatives. - Apply and monitor changes per established timelines and procedures. - Prepare technical documentation and weekly progress reports. - Manage and facilitate customer and certification audits. - Interface with engineering, EOS, SAP, GSD‑M, and PFMEA system managers. - Review PFMEA documents for engineering changes and enforce required actions. - Enforce compliance with quality, environmental, health and safety standards. - Supervise technician teams and assign tasks. **Required Skills** - Bilingual proficiency in English & French. - Strong analytical, synthetic, and problem‑solving abilities. - Leadership and team‑management experience. - Excellent written and verbal communication. - Proficient computer skills (MS Office, ERP, PFMEA tools). - Able to prioritize tasks and manage time under pressure. - In-depth knowledge of manufacturing processes. **Required Education & Certifications** - Bac+5 (Master’s level) in Industrial Engineering, Methods, Electromechanics, or equivalent. - Relevant certifications in process improvement (e.g., Lean, Six Sigma) are advantageous.

Tangier, Morocco

On site

20-11-2025

Company Name: Aptiv
Job Title: ME Engineer
Job Description: **Job title** Mechanical Engineer – Equipment & Process **Role Summary** Responsible for specifying, acquiring, installing, and validating plant equipment to support engineering changes and new projects. Acts as liaison between engineering design, continuous improvement, and the service center, ensuring changes are implemented on schedule and in compliance with standards. **Expectations** - Deliver equipment requirements that align with project timelines and quality standards. - Bridge engineering changes to continuous improvement initiatives. - Maintain rigorous documentation and compliance throughout the equipment lifecycle. - Apply PFMEA insights to reduce risk and drive corrective actions. **Key Responsibilities** - Define and document equipment needs for plant upgrades and engineering changes. - Coordinate procurement, installation, and validation activities with vendors and internal teams. - Monitor application of engineering changes against the project schedule and standard procedures. - Work closely with the service center to execute changes, resolve issues, and ensure operational readiness. - Enforce adherence to all relevant procedures and regulatory requirements. - Manage auxiliary equipment and related resources. - Review PFMEA tables for engineering changes, identify required actions, and track implementation status. **Required Skills** - Advanced analytical and synthesis capabilities. - Strong problem‑solving techniques. - Knowledge of manufacturing processes and plant operations. - Proficiency in English (advanced level). - Effective communication and coordination across cross‑functional teams. **Required Education & Certifications** - Bachelor’s or Master’s degree (Bac+5) in Mechanical Engineering or a related technical field, or equivalent engineering qualification.

Tangier, Morocco

On site

20-11-2025

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