EMAsphere

About the Company

At EMAsphere we know that you want to be a confident, in- control CFO. In order to do that, you need up-to-date, reliable financial and operational data. The problem is manually gathering and analyzing data in spreadsheets takes time and is vulnerable to errors, which makes you feel stress and uncertainty. We believe you should not be blocked by errors or mistakes. You deserve reliable data that puts you in control. We understand your struggle. As a CFO, you need all the information at your fingertips at any given moment. Our founder has been a CFO and has faced the same problems. We understand the challenges you're facing. That's why we built this company, and partner with the highest caliber businesses to help you solve these problems. Here's how we work together: 1. Connect your data 2. Maximize your data 3. Report with confidence Working with EMAsphere, you can be confident you're getting: - More of your time back - Data reliability - Control of your data - A dedicated team to support you So, Talk to an Expert and see for yourself!

Listed Jobs

Company Name

EMAsphere

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Global Customer Success Manager responsible for driving revenue growth through upsell, cross-sell, and renewal activities across multi‑territorial accounts. Acts as a product evangelist and customer advocate, translating insights into commercial actions and product improvements. Expectations: - Deliver measurable growth in customer expansion and retention. - Maintain strong stakeholder relationships and account health. - Provide actionable feedback to optimize product roadmap. - Manage a diverse portfolio of enterprise clients across Dutch, French, and English speaking markets. Key Responsibilities: - Identify and close upsell/cross‑sell opportunities nationwide and internationally. - Lead contract renewals, scope extensions, and close quarterly/annual pipelines. - Analyze customer needs and recommend modules, features, or services that accelerate value. - Collaborate with Sales, Services, and Product teams to ensure seamless post‑contract delivery and enablement. - Collect structured feedback across regions and feed insights into product planning. - Build and maintain long‑term relationships with key decision‑makers. - Monitor account health metrics, anticipate churn risks, and execute proactive action plans. Required Skills: - Trilingual fluency: Dutch, French, English (oral & written). - Proven commercial mindset with negotiation and closing expertise. - Strong analytical, communication, and organizational capabilities. - Ability to manage large, international account portfolios. - Customer‑oriented, results‑driven, collaborative, and self‑motivated. Required Education & Certifications: - Bachelor’s or Master’s degree in Business, Management, Finance, Marketing, or related field. - Minimum 3–5 years of experience in Customer Success, Account Management, or Sales within a SaaS/tech environment. - Certifications in Customer Success (e.g., CCS, CSCS) or related disciplines are a plus.

Louvain-la-neuve, Belgium

Hybrid

28-01-2026

Company Name

EMAsphere

Job Title

Customer Manager

Job Description

**Job Title:** Customer Manager **Role Summary** Strategic advisor to clients, driving long-term value through post-implementation optimization of EMAsphere solutions. Focus on finance, data analytics, and client partnerships in a high-growth SaaS environment. **Expectations** Bachelor’s/Master’s in management, finance, accounting, or business computing. Experience in financial software, BI consulting, or data-driven environments. Strong analytical and client-facing capabilities. **Key Responsibilities** - Manage post-implementation projects to enhance client reporting and operational efficiency. - Analyze client needs, design tailored solutions, and implement system upgrades. - Collaborate with sales teams on pre-sales feasibility assessments and product demonstrations. - Provide advanced BI and data modeling (e.g., SQL, API) to optimize reporting. - Monitor client usage patterns, propose enhancements, and maintain high satisfaction. **Required Skills** - Expertise in data analysis, financial metrics, and BI tools. - Proficiency in SQL/API development. - Strong communication and client relationship management. - French fluency and advanced English proficiency. **Required Education & Certifications** - Bachelor’s or Master’s degree in business, finance, or information systems. - Proven experience in financial software, BI, or consulting. - Relevant certifications (e.g., SQL, data modeling) preferred.

Ottignies-louvain-la-neuve, Belgium

Hybrid

28-01-2026