Havea

About the Company

Havea est un groupe leader européen en santé naturelle. Le Groupe consacre toute son expertise à travers ses marques à proposer une offre de produits efficaces, sûrs et accessibles à tous. Havea a pour vocation d’assurer le développement pérenne de chacune de ses marques, naturellement holistiques et inspirantes, dans le respect de leur identité et de leur engagement tout en garantissant une place privilégiée au consommateur. Pour cela, nos collaborateurs œuvrent chaque jour à faire croitre notre activité Made In France et rayonner notre savoir-faire. Nous sommes Havea, activateur naturel de marques engagées.

Listed Jobs

Company Name

Havea

Job Title

Stage - Operations & Growth H/F

Job Description

**Job Title:** Operations & Growth Intern **Role Summary:** Support rapid brand expansion by streamlining operational workflows, managing influencer collaborations (including TikTok Shop), delivering efficient customer service, coordinating logistics, and driving business development initiatives. **Expectations:** - Deliver measurable improvements in process efficiency. - Actively seek and nurture influencer partnerships. - Maintain high customer satisfaction with rapid response times. - Track and analyze key performance indicators (KPIs). - Manage budgets and expense tracking for D2C operations. - Facilitate on‑ground campaigns and strategic partnerships. **Key Responsibilities:** 1. **Influencer & TikTok Shop Operations** - Identify and vet relevant influencer profiles. - Outreach, relationship management, and ambassador program administration. - Draft, approve, and monitor campaign briefs. - Track campaign performance and optimize results. - Handle administrative tasks: vendor records, SAP purchase orders, and receipt follow‑ups. 2. **Customer Service & Process Optimization** - Respond to client queries within 12 hours, ensuring a superior experience. - Classify inquiries, pinpoint process gaps, and propose improvements. - Monitor CS KPIs (volume, cost, satisfaction). - Coordinate return logistics with BigBlue, processing refunds and stock updates. 3. **Operations & Business Development** - Oversee D2C spending: create orders, track budgets. - Execute on‑ground acquisition initiatives: partner gyms, CrossFit boxes, running clubs. - Organize tasting events and collaborate with sports professionals (physiotherapists, osteopaths, sports physicians). **Required Skills:** - Project management and cross‑functional coordination. - Strong written and verbal communication. - Analytical thinking; KPI tracking. - Basic logistics and e‑commerce workflow understanding. - Familiarity with SAP desired. - Comfortable working independently with minimal supervision. **Required Education & Certifications:** - Final year undergraduate or graduate student in business, engineering, commerce, or equivalent. - No specific certifications required.

Paris, France

On site

30-10-2025