Mozn

1 Job

326 Employees

About the Company

Mozn is a Saudi technology company committed to advancing digital humanity through the harnessing of artificial intelligence to build enterprise AI-powered products - FOCAL, the end-to-end Risk and Compliance platform and OSOS, the leading Arabic Gen AI platform - along with tailored AI solutions designed to meet the unique needs of enterprises across various sectors.

Listed Jobs

Company Name: Mozn
Job Title: Customer Success Manager
Job Description: Job Title: Customer Success Manager Role Summary: Own and drive the full customer lifecycle for strategic, high‑impact accounts, ensuring adoption, satisfaction, and retention while identifying growth opportunities in partnership with sales. Expectations: Deliver consistent green health status across portfolio, maintain high CSAT/NPS, proactively mitigate churn risk, and generate documented upsell or cross‑sell opportunities. Key Responsibilities: - Serve as the primary operational point of contact from post‑signature through adoption, growth, and maturity. - Develop and execute customer success plans aligned with business and regulatory objectives. - Lead cadence calls, health reviews, and executive business reviews. - Monitor customer health via KPIs (Time to Value, usage, health score, CSAT, NPS) and identify churn risks with mitigation plans. - Escalate issues in a structured, timely manner and ensure no‑surprise renewals. - Drive deep adoption of solutions, optimize workflows, and guide best‑practice use cases. - Identify expansion, upsell, or cross‑sell signals; partner with sales to pursue opportunities. - Contribute to case studies, references, and advocacy initiatives. - Mentor junior CSMs, influence onboarding, and provide feedback on processes, tooling, and experience improvements. Required Skills: - 5–8+ years in customer success or strategic account management, preferably with enterprise or regulated customers. - Strong stakeholder management and executive‑level communication. - Proven ability to manage risk, adoption, and customer outcomes. - Advanced proficiency with Salesforce and customer‑success tooling. - Strategic thinking, proactive problem solving, and data‑driven decision making. Required Education & Certifications: - Bachelor’s degree in Business, Finance, or related field (or equivalent experience) - Relevant certifications (e.g., CSO or Salesforce Admin) preferred but not mandatory.