cover image
TELUS Digital

TELUS Digital

www.telusdigital.com

14 Jobs

33,012 Employees

About the Company

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.

Listed Jobs

Company background Company brand
Company Name
TELUS Digital
Job Title
AI & Digital Transformation Manager -Morocco
Job Description
**Job Title** AI & Digital Transformation Manager **Role Summary** Senior leader responsible for driving AI adoption and digital transformation initiatives for contact‑center operations in Morocco. Leads and mentors a multidisciplinary technical team, aligns regional strategy with global objectives, and partners with executive leadership to deliver measurable revenue growth, cost reduction, and enhanced customer experience. **Expactations** - Build and scale high‑performing teams to meet project demand. - Deliver AI‑enabled solutions that improve key performance metrics. - Achieve client satisfaction, retention, and expansion targets. - Foster a culture of continuous innovation, collaboration, and employee development. **Key Responsibilities** - Define and execute AI, digital transformation, and CX strategies in alignment with global goals. - Partner with executives to identify and prioritize AI opportunities that drive revenue or reduce operational costs. - Oversee project delivery, ensuring on‑time, on‑budget execution and client satisfaction. - Plan and forecast headcount; lead recruitment, hiring, onboarding, and performance management in Morocco. - Coach people leaders and individual contributors on performance, growth, and goal setting. - Identify skills gaps and design Learning & Development programs to up‑skill teams. - Develop internal engagement and retention initiatives. - Coordinate with HR, Talent Acquisition, and L&D to navigate a competitive talent market. **Required Skills** - 8+ years leading business and people operations, preferably in consulting or agency environments. - Deep knowledge of AI/GenAI market trends, products, and implementation best practices. - Proven ability to scale teams and manage multi‑disciplinary project delivery. - Strong operational leadership and business acumen in technology‑focused settings. - Excellent communication and stakeholder‑management skills across cross‑functional teams. - Experience with project estimation, planning, and resource allocation for custom software solutions. - Track record of creating and executing L&D, social impact, or early‑talent programs. - Ability to lead on‑site teams and maintain a high‑performance culture. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field (Master’s preferred). - Relevant certifications in AI/ML, project management (e.g., PMP, PRINCE2), or people management are advantageous.
Casablanca-settat, Morocco
On site
Senior
18-12-2025
Company background Company brand
Company Name
TELUS Digital
Job Title
ServiceNow Implementation Specialist
Job Description
Job Title: ServiceNow Implementation Specialist Role Summary: Lead end‑to‑end ServiceNow platform implementations, configuring ITSM, CSM, ITOM, and ITAM modules, designing integrations, providing client training, and delivering continuous improvement. Expectations: Deliver implementations on schedule, maintain high quality and best‑practice standards, proactively resolve issues, and support post‑deployment optimization. Key Responsibilities: • Deploy, brand, configure, and customize ServiceNow instances. • Design and build customer portals and service catalogs. • Set up and manage Discovery for CMDB mapping. • Configure Event Management for proactive remediation. • Design and implement integrations with enterprise systems. • Deliver training to client teams and conduct knowledge transfer. • Draft functional and technical specifications; translate business requirements. • Plan and execute UAT, sprint planning, and backlog grooming. • Maintain comprehensive implementation documentation. • Provide ongoing support for complex issues and recommend enhancements. • Participate in continuous improvement initiatives and sync meetings. Required Skills: • ServiceNow configuration and customization (ITSM, CSM, ITOM, ITAM). • Scripting and workflow design in ServiceNow. • Discovery, Event Management, and integration design. • ITIL framework knowledge and IT service management principles. • Strong communication, client‑facing, problem‑solving, and analytical skills. • Agile methodology familiarity (sprint planning, backlog grooming). Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field. • Minimum 5 years of ServiceNow implementation and administration experience. • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS‑Implementation) certifications.
Canada
Remote
Mid level
22-12-2025
Company background Company brand
Company Name
TELUS Digital
Job Title
Senior Business Development Executive
Job Description
**Job Title:** Senior Business Development Executive **Role Summary:** Lead end‑to‑end sales initiatives for TELUS Digital, identifying, engaging, and consulting with prospective customers across executive, finance, IT, and sourcing functions. Drive the sale of managed IT services, digital experience solutions, analytics, AI, automation, hybrid cloud, and digital workplace offerings, positioning TELUS Digital as a trusted advisor and securing multi‑year outsourcing and IT services agreements. **Expectations:** Consistently exceed sales targets by sourcing and qualifying a robust pipeline, delivering compelling business cases, and navigating C‑level decision‑making. Operate independently, manage the full sales cycle, and collaborate cross‑functionally to close direct and partner‑based contracts. Maintain deep industry knowledge and adapt to evolving client buying processes. **Key Responsibilities:** - Own the complete sales cycle: discovery, qualification, solution scoping, proposal development, negotiation, and contracting. - Proactively source and qualify opportunities through networking, referrals, events, marketing collaborations, and outbound prospecting. - Build and sustain relationships with key stakeholders, decision makers, and influencers in target accounts. - Prepare business cases, proposals, presentations, quotations, contracts, and supporting documentation. - Maintain TELUS Digital’s reputation as a trusted advisor across all client interactions. - Close multi‑year IT and CX outsourcing and services agreements, including partner sales motions. - Keep current on client industries, outsourcing trends, digital transformation, and technology roadmaps. **Required Skills:** - 5+ years of hunter‑style sales experience in IT services or outsourcing. - Proven track record of meeting/exceeding sales quotas and closing multi‑year agreements. - Strong C‑level relationship building, influencing, and negotiation skills. - Exceptional communication, listening, and presentation abilities. - Ability to craft persuasive business cases and articulate ROI. - Logical prioritization, funnel management, and negotiation expertise. - Cross‑functional collaboration and teamwork proficiency. - Bilingual English & French fluency is a plus. **Required Education & Certifications:** - Post‑secondary education (Bachelor’s degree preferred). - Experience selling managed services in a global company. - Industry‑related sales certifications (e.g., ITIL, PMP, Certified Professional in Sales) considered an asset.
Canada
Remote
Senior
22-01-2026
Company background Company brand
Company Name
TELUS Digital
Job Title
Operations Team Leader – Spanish Speaker
Job Description
Job Title: Operations Team Leader – Spanish Speaker Role Summary: Lead a team of customer service representatives (CSRs), ensuring consistent performance against company and client metrics. Provide coaching, mentorship, and data-driven performance feedback to maximize productivity and profitability. Expectations: - Execute team management duties to meet or exceed defined KPIs. - Foster a high-performance culture through motivation and professional development. - Maintain accurate administrative records, including payroll templates. Key Responsibilities: - Monitor individual and team performance metrics; analyze data to identify improvement opportunities. - Deliver coaching and performance reviews to guide staff toward targets. - Prepare and present regular performance reports to stakeholders. - Handle administrative tasks (e.g., payroll templates, scheduling). - Motivate agents to achieve growth targets and enhance account profitability. Required Skills: - Proven experience leading a call center team. - Fluency in Spanish and English (written and spoken). - Strong analytical and reporting abilities. - Excellent coaching, mentoring, and interpersonal skills. - Ability to drive results in a fast‑paced, metric‑driven environment. Required Education & Certifications: - Bachelor’s degree in Business, Management, or related field (preferred). - Call center or customer service management certification (preferred).
Casablanca, Morocco
On site
04-02-2026